Customer Care Sales Representative
Resume:
TEGAN SILK FORBES
*****.*********@*****.***
To whom it may concern:
My attributes:
Punctual
Trustworthy
Patient
Motivated
Levelheaded
Adapt to change well
Structured
Consistent
Target driven
Peoples person
Great leader
& fair
Job descriptions
CLARINS
Beauty consultant:
Sales representative and dealt with all cosmetics from the brand
Training to make overs
Facials
Customer service
SORBET
Administrator:
Making bookings
Answering calls
Stock take
Sales
Merchandising
Organize meetings
Banking
SELL DIRECT MARKETING
Tele sales: outbound/inbound sales
Sold Telkom mobiles products: mobile phones/ internet
SANCLARE FINANCIAL
Project outsource: Direct axis outsourced dealing with KYC documents
2IC: to the coach and team leader
Preparing meetings: production meetings with management
Call listening
Side by sides
Attendance
MI documents
Training new agents
VBL collections: UK based credit card: Vanquis bank
WNS-TGP
Customer Care- Inbound calls, query management
Customer complaints
Administration
Acknowledgment calls
Sending letters to the customer
Raising the complaints
Reporting- Process adherence, weekly/monthly stats
Training different departments on our processes
Client engagement
2IC Customer Care/Complaints
Quality assessments
Check the checker
Refresher training and mop ups
Coaching
Implementing action plans
Monthly calibrations internally and with the client
Liaising with operations regarding QA trends
Reports/dashboards of monthly stats
LRMG PTY LTD
Administrative Liaison – Marketing Department
oMarketing Assistant
Managing the Head of Marketing daily diary
Arrange the teams travel, accommodation, transport
Ordering and capturing all collateral
Preparing gifting for events
Editing and management of Marketing and company assets
Creating email banners, invites, desk drops
Managing our bulk emailing system- Creating the email or invite, monitoring RSVP’s, extracting, and editing data
Creating monthly EXCO presentations- Quarterly executions, progress of the team and financials
oFinances
Managing the team’s finances
Creating purchase orders, receipting invoices via our online system BPM
Creating ICBN’s
Part of monthly budget pre-results and sign off meetings- This monitor yearly budget and assesses where the team is at with expenses
Surname: Forbes
Name: Tegan Silk
*****.*********@*****.***
EDUCATIONAL
CTI – Midrand Graduate Institute 1st Year Degree - Psychology
(Jan 2013 – Dec 2013)
Name of school: Bergvliet high school
Highest grade passed: Grade 12
Subjects: Business studies
Life science
Consumer studies
Mathematical literacy
OTHER
Training courses: Peer mentoring
Self-Development
Sport: Road running
Clubs and societies: Peer mentor
Matric committee
Sports house committee
Catering committee
DEVELOPED ABILITIES
Language skills: English: fluent
Leadership skills: Senior leader
Peer mentor
Class captain
Communication skills: Interact
Organisational skills: Matric dance committee
Creative skills: Music (Community Girls
Youth choir)
SYSTEMS AND APPLICATIONS
Microsoft Office
Word
PowerPoint
Excel
Teams
BPM- Financial system
Formdesk
Skype for Business
Trello
Smartsheets
REFERANCES
Sell Direct
Lee Shaun (Team Leader)
076864742
Sorbet
Melissa Mathee
Truworths Cavendish
Faith
Store Manager
The LR Management Group (Pty) Ltd
Rifda Karriem
Payroll administrator
Sanclare financial
Candice Johnson
Outsourcing Team Leader
WNS-TGP
Lerato Masigo
Complaints Team Manager
LRMG PTY LTD
Natalie Cupido
Manager
School of language studies international- Zurich Switzerland
January 2012- April 2012
1 March 2019- Current
Sanclare Financial:
March 2015- end of October 2016
Sell direct Marketing
June 2014 – January 2015
Sorbet
January 2013 – June 2014
Truworths- Clarins
May 2012 – December 2012
WNS- TGP
23 Nov 2016- 28 Feb 2019
Bergvliet High school
Matric- 2011
Contact this candidate