Resume

Sign in

Customer Care Sales Representative

Location:
Cape Town, Western Cape, South Africa
Posted:
September 22, 2020

Contact this candidate

Resume:

TEGAN SILK FORBES

083*******

adgbv8@r.postjobfree.com

To whom it may concern:

My attributes:

Punctual

Trustworthy

Patient

Motivated

Levelheaded

Adapt to change well

Structured

Consistent

Target driven

Peoples person

Great leader

& fair

Job descriptions

CLARINS

Beauty consultant:

Sales representative and dealt with all cosmetics from the brand

Training to make overs

Facials

Customer service

SORBET

Administrator:

Making bookings

Answering calls

Stock take

Sales

Merchandising

Organize meetings

Banking

SELL DIRECT MARKETING

Tele sales: outbound/inbound sales

Sold Telkom mobiles products: mobile phones/ internet

SANCLARE FINANCIAL

Project outsource: Direct axis outsourced dealing with KYC documents

2IC: to the coach and team leader

Preparing meetings: production meetings with management

Call listening

Side by sides

Attendance

MI documents

Training new agents

VBL collections: UK based credit card: Vanquis bank

WNS-TGP

Customer Care- Inbound calls, query management

Customer complaints

Administration

Acknowledgment calls

Sending letters to the customer

Raising the complaints

Reporting- Process adherence, weekly/monthly stats

Training different departments on our processes

Client engagement

2IC Customer Care/Complaints

Quality assessments

Check the checker

Refresher training and mop ups

Coaching

Implementing action plans

Monthly calibrations internally and with the client

Liaising with operations regarding QA trends

Reports/dashboards of monthly stats

LRMG PTY LTD

Administrative Liaison – Marketing Department

oMarketing Assistant

Managing the Head of Marketing daily diary

Arrange the teams travel, accommodation, transport

Ordering and capturing all collateral

Preparing gifting for events

Editing and management of Marketing and company assets

Creating email banners, invites, desk drops

Managing our bulk emailing system- Creating the email or invite, monitoring RSVP’s, extracting, and editing data

Creating monthly EXCO presentations- Quarterly executions, progress of the team and financials

oFinances

Managing the team’s finances

Creating purchase orders, receipting invoices via our online system BPM

Creating ICBN’s

Part of monthly budget pre-results and sign off meetings- This monitor yearly budget and assesses where the team is at with expenses

Surname: Forbes

Name: Tegan Silk

adgbv8@r.postjobfree.com

083*******

EDUCATIONAL

CTI – Midrand Graduate Institute 1st Year Degree - Psychology

(Jan 2013 – Dec 2013)

Name of school: Bergvliet high school

Highest grade passed: Grade 12

Subjects: Business studies

Life science

Consumer studies

Mathematical literacy

OTHER

Training courses: Peer mentoring

Self-Development

Sport: Road running

Clubs and societies: Peer mentor

Matric committee

Sports house committee

Catering committee

DEVELOPED ABILITIES

Language skills: English: fluent

Leadership skills: Senior leader

Peer mentor

Class captain

Communication skills: Interact

Organisational skills: Matric dance committee

Creative skills: Music (Community Girls

Youth choir)

SYSTEMS AND APPLICATIONS

Microsoft Office

Word

PowerPoint

Excel

Teams

BPM- Financial system

Formdesk

Skype for Business

Trello

Smartsheets

REFERANCES

Sell Direct

Lee Shaun (Team Leader)

076864742

Sorbet

Melissa Mathee

021-*******

Truworths Cavendish

Faith

Store Manager

021-*******

The LR Management Group (Pty) Ltd

Rifda Karriem

Payroll administrator

074-***-****

Sanclare financial

Candice Johnson

Outsourcing Team Leader

078*******

WNS-TGP

Lerato Masigo

Complaints Team Manager

081*******

LRMG PTY LTD

Natalie Cupido

Manager

071*******

School of language studies international- Zurich Switzerland

January 2012- April 2012

1 March 2019- Current

Sanclare Financial:

March 2015- end of October 2016

Sell direct Marketing

June 2014 – January 2015

Sorbet

January 2013 – June 2014

Truworths- Clarins

May 2012 – December 2012

WNS- TGP

23 Nov 2016- 28 Feb 2019

Bergvliet High school

Matric- 2011



Contact this candidate