Financial Analyst Customer

KYLE HARTMANN

*** ********** ****, ******, ** ***76 · 734-***-****

**********@*******.***

Work Experience

JULY 2017 – JULY 2018

SERVER, Storypoint Senior housing

I was a server in a restaurant of a retirement home. I took the residents’ orders and brought them their meals. I learned about the importance of positive relationships while working here. I also learned patience by bring residents a different meal if they forgot what they ordered or changed their minds.

JUNE 2018 – JANUARY 2020

SHIFT LEADER, Biggby Coffee

I was responsible to oversee counting the money at the end of each shift, and make sure it was the proper amount. I also am responsible for dealing with any customer issues that may arise during the workday. I have learned and implemented leadership skills through training and working with new employees. I was a shift leader from July 2018 until my resignation. In that time, our stores sales increased by 20%. In the last three months of me working for Biggby, I trained five employees, four of which still working at the store when I left.

June 2020-Present

Door Dash Driver, Door Dash

I pick up and deliver food from various restaurants to people’s homes or work. If the store I am picking food up from does not have an item the customer wanted, I reach out to them and try to find an alternative. While doing Door Dash, my customer rating is 4.85 and I have delivered 98% of orders online or early.

Education

JUNIOR AT EASTERN MICHIGAN UNIVERSITY

FINANCE

I expect to graduate in April of 2022. I have obtained a 3.95 GPA in my first two years at Eastern Michigan University. I plan on studying finance to become a financial analyst.

Skills/Activities

Leadership

Money Management

Proficient in Microsoft Office

Vice President of Health and Safety of Theta Chi fraternity

Effective Communication

Patience

Mentor for incoming freshman through Mentorship Collective

Participate in fundraisers for the USO

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