Manager Assistant

Professional Summary

Accomplishments

Skills

Work History

CORINNE MOKIAO

Lihue, Hi 96766 808-***-**** *******@*****.*** Highly motivated professional with extensive knowledge in operations of Hospitality. Strong work ethics to deliver results to include leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Manager of the Quarter 2018

Most Improved Department Engagement Score

Highly motivated professional with extensive

knowledge in operations of Hospitality.

Deliver results in all aspects of the overall

vision for all who are involved.

Client meetings

Menu planning

Staff Management

Budgeting

Coaching and development of Associates

Health, hotel and food service regulations

Team mentorship

Business planning

Financial Management

Strategic Planning

Event Services Manager

Grand Hyatt Kauai Resort and Spa – Poipu

Oversaw preparation and management of event budgets to deliver at or below projected costs.

Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production lifecycle, from concept to execution. Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events. Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions. Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures. Solicited feedback from clients to assess event success and uncover opportunities for improvement.

Planned and organized activities, details and timelines for Clients Ilima Terrace/ In-Room Dining Manager 05/2016 to 01/2019 Grand Hyatt Kauai Resort And Spa – Poipu, Hawaii

Multi-Outlet Department Head.

Oversee 4 departments including: Main Dining room (Breakfast and lunch Operations), In-Room Dining (24 hours Dining), Espresso Bar, Poipu Bay Golf Course Grab and Go. Combined gross revenues of 8M yearly.

Monthly labor and financial explanations.

Implemented training program for front of house staff to maintain high standards of customer service.

Designed overall floorplans and coordinated modifications for events and special reservations. Took special reservations and planned restaurant accommodations with kitchen and front of house staff.

Managed employees throughout preparation and service of 2 meals per day. Set schedules for 40 associates by planning and designating shifts and hours. Motivated staff to perform at peak efficiency and quality. Coordinated and organized all restaurant inventory. Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Private Dining Manager 11/2015 to 05/2016

St. Regis Princeville Resort and Spa – Princeville, HI In-Room Dining, Department Head.

24 hour Luxury Dining in Suites.

All meal periods for service.

Forbes 5 star Certified Trainer for IRD.

Implementations for standards and procedures.

Oversee Napali Cafe. Hotels Grab and Go alternative. Breakfast Grab and go option. Scheduling, coaching, training, for staffing for both areas. Labor and revenue assessments monthly.

Implementation of driving revenue for seasonal occasions. Nalu Kai Restaurant, Beach & Pool Operations.

Nalu Kai, Beach and Pool Operations Manager 03/2015 to 11/2015 St. Regis Princevile – Princeville, HI

Management of Restaurant, Bar and Recreation operations servicing beach and pool guests. Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.

Implementation and creation of operations for Tapas night during the summer festive season. Creation of seasonal beverage menus.

Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Staffing of up to 40 associates including 1 Assistant and 1 Supervisor. Monthly labor and revenue reports.

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Partnered with vendors and suppliers to effectively manage and budget inventory. Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings. Assistant Manager 04/2014 to 03/2015

St. Regis Princeville – Princeville, HI

Support of all outlets and Department Heads.

Concentration in Pool Operations and Makana Terrace. Daily walk throughs and upholding 5 star 5 diamond standards from Department heads. Monitored employee performance and developed improvement plans. Submitted reports to senior management to aid in business decision-making and planning. Coached team on effective upselling and cross-selling methods. Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Trained team members in successful strategies to meet Luxury service expectation. Supported staff development and goal attainment by focusing on skill development and job satisfaction.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Food and Beverage Supervisor/ Server 03/2008 to 04/2014 Sheraton Kauai Resort – Poipu, HI

Multiple hats at Sheraton Kauai.

Started as a server then after a few years went into the Associate Development Program. Concentration was in Food and Beverage but eventually went into Housekeeping. Later went back to food and became a supervisor.

Supported the management team in all outlets.

Creation of SOP and organization in all outlets.

Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Education

Associate of Arts: Hospitality Administration And Management 04/2007 Kauai Community College - Lihue, HI

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