Customer Service Marketing

JILL LAESSIG

**** ******* **. ***. *, Placentia, CA. 92870 (C) 714-***-**** ****.*******@*****.***

Professional Summary

Career of 30+ years in grocery store operations and marketing with progressive responsibilities while operating in a fast-paced environment. Well-developed eye for customer service and deep knowledge of retail operations.

Skills

Flawless Customer Service

Excellent organizational and planning skills

Communicating Effectively

Thinking Critically

Adapting to Change

Managing Time and Resources

Experience

Quad Graphics Marketing Coordinator 09/2015 to Present

Fullerton, CA

Manage and schedule marketing and advertising jobs for Albertsons, Vons, and Pavilions

Oversee the efforts of advertising projects as they are processed through production, photography and

proofreading while working with the creative and prepress departments

Interact with outside vendors and inside account teams to ensure timely completion of every project

Manage design team of 7 production artists and 2 graphic designers

Coordinate bids with corresponding job to ensure client satisfaction

Manage job timelines and tasks and see the project through to delivery to appropriate locations

Haggen PSW Pricing Analyst 02/2015 to 08/2015

Irvine, CA

Converted 100 stores into the Haggen format in an unprecedented 100 days

Travelled to over 20 store openings – responsible for pricing accuracy after each 36-hour store transition

Led a team of 8 which re-subscribe stores during transition; trained new scan coordinators

Supported 2 Category Managers; communicated and maintained all product pricing information

Analyzed historical cost data and created reports; prepared pricing information for ads on a weekly basis

Albertson’s Scan Coordinator 04/1982 to 02/2015

Brea, CA Back Up Safety Coordinator

Responsible for maintaining overall price integrity across all departments in the store

Activated weekly price changes in store systems and updated shelf signs, tags, and promotional signs

Ensured compliance with all company and governmental pricing regulations

Audited and tested all scan ends, power panels, and displays for 100% price accuracy

Worked closely with front end cashiers and supervisors regarding any scan accuracy issues or questions

Verified ad and ran reason codes for previous ads; verified scales loaded correctly for ad

Researched and fixed pricing errors and worked exception and pricing reports

Partnered with reset crews and re-subscribed sections

Provided safety training to all new employee and managed paperwork for employee and customer accidents

Education

Fullerton Junior College - Fullerton, CA

Contact this candidate