Executive Assistant Manager

CARLA ARIAS REATH

702-***-**** *****.*****@*****.***

OBJECTIVE

I seek a position that can utilize my professional skills and years of experience in the Hospitality Industry and fulfill my intense passion for the industry and guest service. Training staff, creating a culture and environments for staff to give our Guest “Outstanding Service”. By giving our guest exceptional service they leave with and “Exceptional Experience”. Creating a Team that delivers that experience, is what I strive for! With the unique skills I have acquired in several facets in different departments from, Human Resources, Training, Front Office, Back Office, Housekeeping and Public Areas is where the guest start their experience. By hiring and training staff that would evolve in the same passion and culture for the industry. Would like to work for a company that has the same passion for Guest Service, at the highest level.

SUMMARY OF QUALIFICATIONS

Operations Management Human Resources/Personnel Hotel Management Policy/Procedure Development Front Office/ Back Office Admin. Operations

Customer Relations Accounting / A/R – A/P Staff Training

Program Implementation Payroll P & L, CPOR Food & Beverage

Productivity Inventory Control

ADDITIONAL SKILLS

Microsoft Word, Access, Excel, Publisher, Print- Shop, ADP Payroll, Outlook, HOTSOS Systems, SMS Hotel Systems, as well as general computer skills. On Q- Hotel Systems and FOSSE System

Opera,PMS Systems, Holidex, BirchStreet Purchasing systems.

Bilingual Skills English/Spanish – written and verbal communication.

PROFESSIONAL EXPERIENCE

Dec 2018

Mar 2020

JW Marriott Las Vegas Resort & Spa, Rampart Casino Las Vegas, NV

Director of Services

As a director of guest services, one must provide with the team the resources to ensure guests’ satisfaction and ensure that the entire Housekeeping and Public Areas departments operates within the scope of a budget and well-defined management practices. As a director of guest services also has to maximize suite revenue and occupancy and create a positive team-oriented environment focused on guest’s satisfaction. Director of guest services must be able to inspire Housekeeping and Public Areas staff, to reach high levels of performance. Excellent interpersonal, management, communication, and training skills are also essential for director of guest services jobs. Adherence to all appropriate Marriott standards, policies and procedures. Always exploring options to improve quality and efficiency while always having the guest experience at the top level of service. Manage inventory and quality control of guest supplies. Hands on training with all staff. Duties to Include: Scheduling, payroll, inventory, purchasing, processing proper documents to Human Resources. forecasting labor, training. Maintain open communications with other departments regarding the needs of all departments to run all operations of the hotel efficiently. To include the expansion in the public areas of renovation and re-molding of the Casino & F & B Outlets. Being a support unit to managers & supervisors alike to run a smooth operation for both departments.

May 2017

December 2018

Staybridge Suites Las Vegas Las Vegas, NV

Assistant General Manager

Promoted within the Tharaldson Hospitality Management Team, another property managed by the company. Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures. Provide training, including safety training, to staff. Reviews employee performance conducts personnel action, disciplinary actions and terminations. Maintain records including cash flow sheet, direct bill, credit card receipts. Conduct staff meetings for all departments. Adheres to all franchise and company procedures and regulations and policies. Resolve guest complaints and employee issues. Performs functions of the General Manager in their absence, covers shifts in all departments as scheduled as needed. Assists sales and marketing, group reservations and special requests. Assists General Manager in annual wage scale, ways to improve quality, promote teamwork and build a positive workplace. Other duties include scheduling, payroll, purchasing, inventory, labor costs, A/ R billing accounts payable, processing invoices. monitor occupancy both in Opra and in Holidex, to ensure that room inventories are balanced, monitor daily occupancy percentage and revenue and report to IHG Rewards for payment. Review survey’s and ratings, and post for review with staff and management Team, . In a short period of time I have increased the ( GSS ) Guest Survey Scores by twenty percent. By maintain and open communication with leadership and be available to staff; to provide regular performance feedback. To develop their skills and encourage their growth. To continually to improve processes, on products, and services; and to strive for their successes and development to improve their supervisory skills and customer service.

June 2016 (transferred to another property with a promotion)

May 2017

Residence Inn Las Vegas Airport Las Vegas, NV

Operations Manager

Part of the opening Management Team for Tharaldson Hospitality Management. Staging and coordinating all aspects of post construction clean and room level standards. Performed all duties of GM in his absence including: Monitor and ensure compliance with all guidelines.

Conduct monthly department meetings to procedures, policies and standards, handling resolution for all challenges regarding guest complaints and employee issues. Resolve all inquiries pertaining to hotel policies and services. All other duties to include scheduling, payroll, purchasing, inventories. Laundry, House-person, Shuttle drivers, ensuring that the daily operations are running efficiently and smooth. On hands managers.

July 2015

May 2016

Hilton Lake Las Vegas Hotel & Spa Henderson, NV

Executive Housekeeper

Manage both Housekeeping and Laundry Departments, overseeing and ensuring overall cleanliness of the Hotel in accordance with the Hotel and Corporate Standards. Brought our Hotel Scores up in 6 months period, constantly improving all standards to ensure prompt, courteous, positive, exceptional guest experience. Maintain standards and levels of cleanliness suitable and appropriate for all rooms in the hotel. Established a Team for both the Housekeeping & Laundry including supervisors, Guest Room Attendants, Public Areas, and Laundry from outside agency contract to regular employees. Maintain open communications with other departments and the needs of their departments to ensure that all operations run smoothly and efficiently. Involved in the Grand Opening of the Event Center Lake Las Vegas.

Duties Include: Scheduling, payroll, inventory, purchasing, processing Human Resources procedures and documentation. Forecasting labor needs appropriate to business needs. Creating payroll Daily Labor reporting, weekly and monthly.

July 2012

March 2015 The Platinum Hotel & Spa Las Vegas, NV

Executive Housekeeper

Constantly striving to improve all standards to ensure a prompt and courteous and positive, exceptional guest experience. Maintain standards and levels of cleanliness suitable and appropriate for an all suites hotel. Maintain open communications with other departments and the needs of their departments to ensure that all operations run smoothly and efficiently. Duties Include: Scheduling, payroll, inventory, purchasing, processing Human Resources process and documentation. Forecasting labor needs appropriate to business needs.

October 2007

May 2012 Doubletree by Hilton Las Vegas, NV

Executive Housekeeper

Manage both Housekeeping and Laundry Departments, overseeing and ensuring overall cleanliness of the Hotel in accordance with the Hotel and Corporate Standards. Ensure all safety procedures are followed effectively and efficiently. Adherence to all appropriate Hilton standards, policies and procedures. Always exploring options to improve quality and efficiency while always having the guest experience at the top level of service. Manage inventory and quality control of guest supplies. Hands on training with all staff. Duties to Include: Scheduling, payroll, inventory, purchasing, processing proper documents to Human Resources. Forecasting labor. Maintain open communications with other departments regarding the needs of all departments to run all operations of the hotel efficiently.

January 2006

August 2007

The Ritz-Carlton Lake Las Vegas Las Vegas, NV

Assistant Director of Housekeeping (Promoted to Management)

Duties Include: Scheduling, payroll, inventory, purchasing, Human Resources. Forecasting labor maintain standard levels of cleanliness throughout the Hotel. Maintain open communications with other departments to ensure a positive and exemplary experience for our guests. Maintain Five Diamond Hotel Rating and top 5 of the company for cleanliness. Maintaining Ritz-Carlton standards for both Housekeeping and Laundry Departments

April 2004

January 2006 The Ritz-Carlton Lake Las Vegas Las Vegas, NV

Banquets Coordinator (Transferred from California within in the company)

Coordinating overall Banquet functions by assorting all documents in chronological order for the department. Assisting the Director of Banquets to manage and organize the departments, scheduling, payroll, Banquet Gratuities Distributions, personnel files. Comply with the departmental policies & procedures, by coordinating training certification with all server staff. Assisting all Banquet Captains in Supervisors with their daily staffing and Banquet Event Orders, attending meetings. Other Duties: Purchasing, Processing Invoices, semi-annual gatherings for the department, department meetings. Processing documentation on employees. Employee Activities Committee Member.

November 2003

April 2004

The Ritz-Carlton Huntington Hotel Pasadena, CA

Executive Assistant (Transferred to Las Vegas, NV with a Promotion)

Provide Administrative Support to the General Manager and key Executives for all departments. Type correspondence, memos and reports as according to the hotel standards, take minutes and distribute. Handle guest complaints following procedures, ensuring guest satisfaction. Establish and maintain filing procedures, by keeping a log and tracing all guest follow up correspondence. Answering multiple phone lines, making internal reservations for guest and clients invited back by the Executive Offices. Providing a warm welcome to our guest arriving in the Executive Offices and assisting them with their needs.

February 2003

November 2003

Marriott’s Rancho Las Palmas Resort & Spa Rancho Mirage, CA

Operations Assistant (Promoted within the same Hotel)

Providing Administrative Support to the Director of Operations, with all duties for the Rooms Division and Food & Beverage Divisions. Type correspondence, memos and reports as assigned according to the hotel standards. Attend designated meeting, take minutes, and distribute. Establish and maintain filing procedures, assisting with the changes in the Restaurant Menus, Vouchers and Certificates. Distribute and Prepare labor reports for the managers, and quality control reports for weekly meetings. Attend weekly Operations meeting, handling Directors Daily Agenda and ensure that he would be at his meetings on time. Handle appointment times for managers and staff to meet with the Director. Greet Staff and vendors in a courteous manner.

August 2000

February 2003 (Transferred to another department)

Marriott’s Rancho Las Palmas Resort & Spa Rancho Mirage, CA

Human Resources Specialist & Trainer

Maintain record keeping on Personnel Filed for 560 employees of the Resort. By keeping documents in chronological order administrating duties consist of filing, processing payroll forms, employee’s performance reviews, data entry and update information and changes on employee’s information in computer files. Handle confidential information relating to personnel issues. Assist the Director of Human Resources; support the Supervisor, Benefits Coordinator and Payroll in office operations to have the office running smoothly. Recruiting new staff by pre-screen all applications and transfers for the Resort. Participate in employee committees for the Resort Activities. Facilitate orientation for incoming new hired staff, executing and training them in “Marriott Ways Guest Service Training” by explain about the Hospitality Industry and its culture, Policy & Procedures. Keep an open communication within the department and other departments in the Resort management and staff members. Assist in translations for the Spanish Speaking staff.

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