Customer Care Service

Alyssa Fontecha Cruz

C: 619-***-****

email: ************@*****.***

Education

Granite Hills High School, El Cajon, CA

August 2009-June 2013

San Diego State University, San Diego, CA

Major: Sociology

Minor: Psychology

Grossmont Community College

Major: Sociology

On the Job Experience:

Shipt Delivery Service

April 2020-Present

Personal Shopper through App

Required to meet on time delivery deadlines

Responsible for constant communication with customers on products/grocery items that are unavailable

Responsible for scheduling my own day

Providing excellent customer service and communication

Customer Service Representative - Warranty/Personalized Service, HD Supply Facilities Maintenance

July 2019-July 2020

Responding via email and phone to customer complaints on products under Warranty.

Providing Personalized/Specialized Services to high paying clients which include excellent soft skills and ensuring the customers needs are fully met

Proficient in Excel

Proficient in Microsoft Outlook

Phone manners/etiquette

Handling cases that require follow up with the customer until their issue is resolved

Ability to de escalate issues via phone, email, and in the workplace

Working with a team to meet stats and achieve company goals

Fluent in multitasking - Responding to emails, while on the phone with a customer and ensuring daily tasks are met before the end of the work day

Adapting to fast paced environment while completing needed tasks with efficiency

The ability to think of a solution while in a high pressured environment

Official Typing Speed: 57 WPM

Customer Service Representative - E Business, HD Supply Facilities Maintenance

March 2016 - July 2016

Responding via email to customers on general maintenance products, account updates, order tracking via HD Supply and other third party carriers, and sending invoices for needed payments

Proficient in Excel

Proficient in Microsoft Outlook

Performed troubleshooting for computer errors in clearing temp files and cache and cookies

Customer Care through the phone

Phone manners/etiquette

Processed 1,000 orders during an 8 hour work day to meet quota

Proficient in handling upset customers via phone or email

Working with a team to meet stats and achieve company goals

Assisting colleagues with questions on accounts

Filing and organizing documents

Fluent in multitasking - Responding to emails, while on the phone with a customer and processing orders that needed to be completed before end of work day

Adapting to fast paced environment while completing needed tasks with efficiency

Dispatcher/Operator, Answer California

July 2014-February 2016

Back-up supervising

Customer Care through the phone

Phone manners/etiquette

Ability to work through chaotic environment

Dealing with client complaints

Problem-solving

Assisting operators with questions on accounts

Filing and organizing documents

Maintaining schedule and sending operators to breaks and lunches

Typing Speed: 60 WPM

Achievements

Completion of Composing an Effective Email, Leadership, and Customer Service Training Classes with HD Supply

Voted secretary of FIDM Fashion Club

Co-editor of school’s literary magazine “Reflections”

“Class of 1961” $500 scholarship winner

AP/Honors Student in English, Geometry, Physics, Psychology, Medical Chemistry, Medical Biology, and U.S History

Volunteer Experience

AVID History Peer Tutor Granite Hills High School, El Cajon, CA

Fiesta Island beach clean up San Diego, CA

Peer tutor at Montgomery Middle School, El Cajon, CA

Interests/ Activities

An active member of the “Fun Committee” with HD Supply - duties entail planning company events and department events/activities.

Was an Active member of the AVID program

Journalism

Customer service/care

Organization/filing

References

Grace Guintu, Colleague

Mobile: 619-***-****

Claudette Gloria, Colleague

Mobile: 713-***-****

Jenna Quilon, Colleague

Mobile: 760-***-****

Contact this candidate