Store Manager Social Media
Resume:
Elizabeth Arnone
*** ******** *** #** ■ Waterbury, CT 06708
********@*****.***
Summary
Dedicated and trustworthy, customer service oriented individual seeking full time career with growth and advancement opportunities. Has a strong work ethic, with excellent communication skills and the ability to learn new concepts quickly. Easily adaptable and flexible with changes in work schedules and priorities, along with a strong motivation to succeed. Currently seeking a position which will effectively utilize all my acquired abilities, and areas of competencies as follows:
● Analytical Thinking
● Client Service
● Creative Thinking
● Conflict Resolution
● Experience using Excel, Word, Office, PowerPoint Computer Competency
● Forward Thinking
● Leadership
● Writing Skills
● Interpersonal Awareness
Experience
Groupe Dynamite (Garage), Danbury, CT
September 2019 to Present
Store Manager
Plans and directs the day-to-day operations of the store. Develops strategies to improve customer service, drives in-store and E-Comm sales, increases profitability, enforces store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and fosters a positive environment. Duties and Responsibilities
American Eagle Outfitters, Waterbury, CT
July 2018 to September 2019
Assistant Manager (Operations)
Supported the Store Manager in developing and implementing the business strategy and leading the daily operations of the store. In partnership with the Store Manager, I was accountable for driving results by effectively teaching, training and coaching associates into a high performing sales team that achieved sales goals, met merchandising brand standards and delivered operational excellence.
Duties and Responsibilities:
Establish and communicate clear expectations and hold the store team and self-accountable for achieving all brand, performance, and behavior standards
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● Lead productive weekly leadership meetings that align with and drive the business strategy Proactively seek personal learning and development opportunities to build leadership skill set and enhance individual performance
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● Recruit, hire, develop, and retain a high performing management and associate team
● Manage the controllable components of the P&L to achieve all store financial and expense targets
● Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results Lead all visual directives ensuring mapping and floorset are properly planned, scheduled and executed seamlessly within allotted timeframe
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Lead the use of technology to enhance customer engagement and drive KPI results (Store to Door, Social Media)
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Act as the leader on duty and consistently models the brand customer service standards and Customer First selling behaviors
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● Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results
● Train and develop team on business acumen to drive business performance Motivate and inspire team by developing and delivering a compelling vision and purpose which encompasses the company’s core values
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● Hold the store team and self, accountable for achieving all brand, performance and behavior standards Recruit, hire, develop and retain sales associates to ensure the store is sufficiently staffed to meet the needs of the business
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● Recognize and properly resolve customer issues
Webster Bank, Shelton, CT
December 2017 to June 2018
Universal Banker
Personal banker that worked directly with customers and clients of the bank, supported the branch’s general goals and highlighted the benefits of the bank’s products and services while also meeting customer needs. Duties and Responsibilities:
Starbucks, Derby, CT
July 2012 to November 2017
Hourly Manager
As part of a management-training program, this position built my supervisory experience, coaching skills and business acumen. I successfully led a team, excelled in efficiency, and enhanced my problem-solving skills. I worked hard to engage my team members to develop their skills, encouraging them to recognize their personal best, both personally and professionally.
Duties and Responsibilities
Education
Western Connecticut State University
Pursuing a degree in Business
References
Available Upon Request
● Open and close customer accounts
● Sell banking products to current and prospective clients
● Refer clients to a financial planner to meet their needs with loans, mortgages, long and short investments
● Update and manage client portfolio
● Resolve client problems
● Recommend banking services based on customers’ needs
● Represent the bank at various events
● Manage inventory
● Handle cash
● Process and receive shipments
● Train new hires
● Coach/develop co-workers
● Certified Barista Trainer
● Certified Coffee Master
● Barista of the Month February 2013/January 2014
● Placed 4th in the Barista Championship 2017
● Partner of the Month January and March 2017
● Provide legendary customer service
● Minoring in Marketing
● 3.2 GPA
Contact this candidate