Sales Customer Service

LAMPEL FAJARDO UNTALAN

B.S. HRM

Mobile No: +974-********

Address: Bin Mahmoud Doha Qatar

Email: ****.*******@*****.***

CAREER OBJECTIVE

To join a company that offers a stable and positive atmosphere that will enable me to use my skills, educational background, ability to work well with people, and to where I can maximize my aptitude in a challenging environment to achieve my personal and corporate goals.

EDUCATION

University of Manila

Bachelor of Science in Hotel and Restaurant Management

Graduated: April 2003

Manila, Philippines

SKILLS & QUALIFICATIONS

• Good communication, interpersonal, administration and leadership skills.

• Close attention to details and fine time management skills.

• Excellent analytical and mathematical skills.

• Proficient in MS Office (Word, Excel, PowerPoint) and Internet Standard Applications.

• Ability to establish and to maintain effective relationships with employees and clients.

• Understanding of relevant legislation, policies and procedures.

• Dedicated, self-motivated, initiative and hard worker.

• Adaptability and ability to work under pressure.

• Believes in the essence of teamwork.

• Strives toward professional and personal advancement.

TRAININGS & SEMINARS ATTENDED

• Basic Safety Training SOLAS

Personal safety and social responsibilities; Personal survival methods; Fire prevention and fire fighting; First aid

• Hotel Housekeeping Supervisor Training

• Customer Service Program

• Strategic Human Resources Management

• Behavioural Interviewing Skills: Hire Right

• English Proficiency

• Effective Business Writing

• Marketing Experience Seminar

• Dealing with Challenging Customer Service Situations; Handling Complaints

PROFESSIONAL EXPERIENCE

Alfardan Automobiles Company

BMW Showroom West bay, Doha Qatar

Automotive Industry

Sales Admin/Receptionist

February 11, 2018 – present

Deliver excellent Customer Service at all times

Deal with all enquiries in a profile and courteous manner, in person telephone or via e-mail

Fulfill all reasonable requests from prospects customers to ensure their comfort, satisfaction and safety while hosting them

Make recommendations and handle complaints & requests in a professional and calm manner

Arrange and prints all vehicle registration documents in a correct manner to avoid delays of vehicle registration, arrange and print insurance documents manually and electronically through Insurance Provided Website

Coordinate with the drivers and Service Center for cars collection / drop off

Responsible for monitoring all units available at Storage and Showroom Display

Updating all the Reports, Checking the Demo cars & Traffic Fines weekly

Raising e-Request for all Invoices for the Showroom

Always adhere to all company policies and procedures

Managing and monitoring all the cleaners, tea boys, security & maintenance

Schedule appointments and coordinates to the Sales Team

Be involved and contribute at Team meetings

Sapphire Plaza Hotel

Bin Mahmoud St. Doha, Qatar

4 Star Hotel Industry

Human Resources Officer

July 11, 2015 – August 18, 2017

Supporting the day-to-day needs of managers and employees.

Supporting the Public Relation Officer in timely and cost effective processes to manage medical appointment, application for health certificate, medical card, passport, visa activities and Qatar ID application ensuring documents are tracked and reports are available to monitor progress.

Provide support to supervisors and staff to develop the skills and capabilities of staff.

Assists in ensuring employee files contain required employment paperwork, proper performance management and compensation documentation are properly maintained and secured for the required length of time.

Assist employees with internal and external transfer requests and procedures.

Monitor staff performance and attendance activities for the monthly Payroll processing.

Administering payroll and maintaining employee records.

• Liaising with PRO (immigration) for employee related processes like visas, medical appointments, contracts, new national ID's & renewals, exits, etc.

Coordinates with the Finance Department with regards to Payroll and Employee Salaries.

Monitor schedules, absences, holidays or travel and coordinate actions to ensure the staff absence has been adequately covered off to ensure continuity of services.

Coordinate staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure is used to hire staff.

Provide advice and assistance to supervisor on staff recruitment.

Prepare notices and advertisements for vacant staff positions.

Schedule and organize interviews.

Train & orient new employees and provide ongoing training for all staff

Prepare and issue requested documents and certificates.

Update Medical Insurance and Life Insurance report for any adjustments, addition or deletion.

Assist the team for employee activities and welfare.

Maintain general office management functions including mail, scheduling meetings, complete work orders, perform routine clerical/secretarial/admin functions such as typing, filing, photocopying, scanning, etc.

Perform other related duties as required.

WGE Business Solutions Inc.

Las Pinas, Muntinlupa Philippines

Sales, Trade, Retail, Merchandise

Accounting Assistant / Sales Coordinator

December 2012 – September 2015

Maintaining spreadsheet

Managing daily post in and out

Receiving and processing all invoices, expense forms and requests for payment

Handling and writing cheques

Assist in handling the department’s petty cash and ensure proper accounting and control to meet the approved needs.

Sales order processing, Coordinating with clients and suppliers

Handle administrative works for the departments such as handling incoming/outgoing mail, correspondence, etc. and routing them appropriate for action.

Prepare and review routine and non-routine correspondence such as memos, letters, emails and other correspondence as required.

Establish and maintain an effective filing system for all the confidential documents and reports and ensure they are stored in a safe and secure location.

LM Cereal Corp.

1559 Dagupan St. Tondo, Manila Philippines

Sales, Trade, Retail

Payroll / Human Resource Administrator

September 2008 – March 2012

Maintain confidential records/files.

Collate payroll information, process, produce reports and journals and file.

Prepare and remit monthly superannuation contributions and quarterly employee statements.

Orients new employees by providing orientation information packets, reviewing company policies, gathering withholding and other payroll information, explaining and obtaining signatures for benefit programs.

Provide receptionist services such as greeting and assisting visitors, answer phones, direct calls and respond to inquiries.

Coordination and management of workers compensation

I hereby certify that all the information stated above are true to the best of my knowledge and belief.

Lampel Fajardo Untalan

Contact this candidate