MANGAIYERKARASI

CHANDRAGASI

Experience

****–Present

Front Desk • Condominium Management Office

Responsibilities

~ To collect the maintenance fees from the residents

~ To reply emails in regards of complaint, facility enquiry and payment

~ To perform with all online payments and revert them with the receipts via email.

~ To answer all incoming calls regarding billing enquiries, facilities enquiry, STRATA Title and so on.

~ To perform all the filings of daily collections

~ To perform closing with accounts department

~ To perform any ad-hoc basis jobs

2016–2020

Direct Sales Agent • Astro

Responsibilities

~ To achieve KPI minimum of 85% and above.

~ To approach customers for new account acquisition

~ To approach existing customers to enjoy to better services, such as ultra box, PVR, Multiroom, njoi, broadband and package.

~ To have a daily and weekly planning of the strategic place to gain more sales.

~ To update Sales manager on the daily sales achievement SB

SB

SB NO10 Lorong Kenanga

TaTaman Permai Semenyih Selangor

016-*******

adgbnt@r.postjobfree.com

ma

via WhatsApp group.

~ To attend team’s weekly meeting to gain more

knowledge and skills to close the deal more efficiently.

~ To attend training once in a week.

~ To have weekly action plan to perform better.

2015–2016

Customer Advocate • YTL Communication SDN BHD

Responsibilities

~ To responsible for inbound calls regards internet package, speed, data usage and billing.

~ To create service request for any ad-hoc process or needs.

~ To make sure ad-hoc needs has been attended.

~ To have a role play before going live with customer.

~ To know all the package accurately, for clear

explanation to customers.

2012–2014

Telemarketing Officer• Astro

Responsibilities

~ To familiar with auto dialer

~ To upsell one product from Astro to targeted customers.

~ To work accordance with KPI.

~ To explain on the benefits and savings.

~ To have a quality approach.

2011–2012

Customer Service• Astro

Responsibilities

~ To answer all incoming calls related with Astro package, price, new customer acquisition, billing enquiries, waiver, SB NO 10 LORONG KENANGA

TAMAN PERMAI SEMENYIH

SELANGOR

016-*******

adgbnt@r.postjobfree.com

reconnection.

~ To create service request for any hoc requests.

~ To encourage customer to perform auto debit signs up to avoid service interruption.

~ To explain the how the pro-ration charges be like.

~ To follow up with customers with unsolved problems if there’s low call queue.

2009–2011

Project Officer• Education Welfare Research & Foundation

(EWRF)

~To coordinate programs, such as English for Juniors

(E4J), Total Empowerment Camps (TEC) and Civil

Society Intervention (CSI)

~To identify the right candidate to participate. Back benchers, lake of self-esteem, and those have difficulties to speak English are our target group.

~ To coordinate with teachers, students, and volunteers.

~ To select the target groups, such as primary and secondary schools’ students.

~ To prepare worksheets according to target group.

~ To handle all the logistics.

~ To visit all the centers or schools before, during and after program took place.

~ To have a group discussion about the program.

Education

Federation University Australia (formerly known as Ballarat University)

• Bachelor’s in business Applied Management

SMK Puteri Jaya, Pudu Kuala Lumpur (Currently known as Pusat Tingkatan Enam)

• STPM - 2009 (Pass)

• SPM - 2007 (Pass)

Skills

Microsoft office (Word, PowerPoint, Excel, outlook)

Copy writing in Malay

Email writing

Multitasking (Ability to type while speaking)

Good team player

Have ability to learn things fast

Good communication skills

Have to learn new skills and things

Have an ability to accept criticize

Wage

Rm 2800 – Rm 3000 (Negotiable)

Additional Info

Possessed own transport

Able to travel

Communication

Communication skills is a basic tool to pass a message. I communicate well with people. In a fact, I always

preferred face-to-face conversation because it’s always be real and we may able to sense one’s reaction directly. Leadership

I believe in leaders are not born but they are made. A basic quality which a leader should have is he/she must be able to follow and listen to someone. I have both quality which will lead to a great leader. If got a chance I would like to embrace the opportunity and showcase my talents and be part of the growth of an organization.

References

Ms Mohana Maalah

Admin & Account Executive

Perdana Exclusive Condominium

012-***-****

Mr Karunaneithi

Area Sales Manager

Astro

016-***-****

Contact this candidate