Call Centre Assistant and caregiver

CURRICULUM VITAE

Of

THABISA PETRONELLA GQIRANA

**** *** *, ****** ****, Chiawelo, 1819

Cell phone: 083-***-****

Email: ************@*****.***

I matriculated in 2002 at Kagisho Comprehensive Secondary School. Volunteered at Tswellang Specialised School as the netball assistance coach and teaching basic computer skills. In 2003, I started working as a cashier at the local supermarket/ distributor and that is where I acquired customer service and learned competency and accountability on performing my duties. Later in 2004 I enrolled with Intec College to study basic Psychology and I finished the course in 2006. I then got a job at RAMSI

(Ramothello & Tsotetsi Attorneys) call centre doing both inbound and outbound in 2009 until 2011, and then in 2012 I registered at UNISA for social work honours degree, which I have completed in June 2020. While I was studying I worked at RTM (Real Telemarketing) call centre as a message converter from 2012 to 2013. I am good at multitasking, perform effectively under pressure and I am an open- minded kind of a person who is willing to learn from others and an efficient participant in teamwork. I trained computer literacy and call centre administration with Havatech in 2007. EDUCATIONAL QUALIFICATION

Last school attended: Kagisho Comprehensive Secondary School Phahameng: Bloemfontein.

(1999- 2002)

Highest standard passed: Matric (Grade 12)

Subjects passed: English, Sesotho, Biology, Physical science, Mathematics and Geography

HIGHER EDUCATION

University attended: University of South Africa

Pretoria

(2012-2020)

Degree: Bachelor of Social Work

Majors: Social work and Sociology

OTHER QUALIFICATIONS

Institution attended: Intec College

Braamfontein

(2004-2005)

Diploma: General: Developmental & Industrial Psychology Institution attended: HAVATECH (skills and training employment centre) Johannesburg

(2007)

Certificate: Computer literacy/ call centre administration EMPLOYMENT HISTORY

Name of the company: BCF Distributors

(2003)

Position held: Cashier

Responsibilities: Assistant Bookkeeper and placing orders. Name of company: RAMSI Corporate

(2009- 2011)

Position held: Debt collector

Responsibilities: collecting for SABC TV license and Edcon Name of company: Real Tele Marketing

(2012 – 2013)

Position held: Call centre agent

Responsibilities: converting voice messages to text messages VOLUNTEER WORK

Name of organisation: Tswellang Specialised School

(2000-2003)

Activities: Netball assistance coach and computer literacy Skills acquired: communication skills

Name of Organisation: Aryan Benevolent Home

(2015-2017)

Activities: casework, group work and community work Skills acquired: people centred communication skills, and social development skills.

References

Palesa Magetla: 076-***-****/ 011-***-****

(Admin clerk at Aryan Benevolent Home)

Makhosi Shoke: 078-***-****

(Supervisor at Real Tele Market)

Mr Ramothello: 051-***-****

( CEO at RAMSI)

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