Data Entry Program Technician

Susan K. Wilson

**** ****** **** *****

Orange Park, Florida 32073

Cell: 916-***-****

WORK EXPERIENCE

Jan 2014 to California Department of Justice - Records Unit (Program Technician II) Present Prepare/process complex documents into Justice Electronic Data Imaging (JEDI)/Automated Archive System (AAS); monitor/ process documents in Error Resolution/Supervisor/Final Resolution Queues for quality control; process inquiries in Automated Criminal History (ACHS)/AAS; research records within ACHS/Justice Automated Data Exchange (JADE) to determine completeness and accuracy of data in automated, hybrid and manual records based on criminal justice processes; access/ interpret California statutory codes; provide training to other staff; process documents through electronic scanning devices to capture data that will be stored/monitored in AAS; maintain proper sequencing to avoid data entry error; assist in determining appropriate routing/disposition of documents or folders to resolve discrepancies; update Folder Control system to properly reflect location of master files; perform beta testing of JEDI program.

California Department of Justice - Pre-Scan (Program Technician II) Review/analyze more complex manual fingerprint cards to determine authorization of agencies/completeness/ accuracy of transactions/level of service; identify/resolve processing errors by accessing various databases including Applicant History and Automated Authorization Agency List; determine completeness of information and accuracy of fees to process Carry Concealed Weapon (CCW) initial/subsequent permits submitted by Local Law Enforcement (LLE); prepare submissions which must be either rescanned or returned to client agencies for clarification or incorrect fees; review returned submissions to confirm prints meet specific acceptance criteria for electronic processing; review delete list generated by Criminal Record Update Section (CRUS) on criminal fingerprint cards to determine appropriate corrective action needed; review/analyze Live Scan transactions (Automated Fingerprint Identification System - AFIS - rejects) to determine authorization of agencies, completeness/ accuracy of transactions/level of service; analyze applicant fingerprint cards for mandatory information; identify applicant fingerprint cards that require special processing or are exempt from fingerprint fees as defined in statute, prepare more difficult transmittals; reconcile fees collected for processing applicant fingerprint cards, preparing them for submission to Accounting; determine the retainability of criminal fingerprint submissions for update to ACHS/AAS, reviewing cards for appropriate charges; review/resolve more complex problems regarding electronic scanning of criminal/applicant fingerprint cards; contact agencies by telephone to resolve submission errors; perform electronic scanning of criminal/applicant fingerprint cards for processing by the department; reconcile fees and transmittals for prints requesting expedite services; complete transmittals, and prepare daily receipts for delivery to Division of Administrative Support; process daily, weekly, and monthly inventory reports through a database for use by the Department for statistical data and maintain records on these reports; assist in training other staff; confirm correctness/legibility of scans by completing data entry within the Card Scan system; perform all core office operations. Nov 2012 to Macy’s - Galleria Mall: Seasonal Sales Clerk/ReStocker; Full Time Sales Clerk/Stocker; Sales Specialist Jan 2014 Assist clients with clothing selections; facilitate purchasing; advise clients on specials/sales, events and new merchandise; assist design team maintaining sales floor, arranging displays/organizing products; returning unsold merchandise to sales floor; answer client questions in person and remotely; train/supervise new clerks/stockers; balance all sales drawers at end-of-shift; arrange shipping of client orders; maintain client contact list. Dec 2002 to California State Legislature - Senate Scheduling Secretary (Senator Ross Johnson’s Office) Nov 2004 Perform all core office operations; greet constituents, lobbyists and Members; gather information on scheduling requests; meet with the Senator weekly regarding scheduling requests; act as contact for all confirmed scheduling events; prepare daily schedule packets for the Senator, including background information and fact sheets as necessary; coordinate with Senate Floor/ Committee staff regarding legislative schedule; perform specialized research; complete assorted special projects as requested. Computer Proficient in Microsoft Word, Excel, Access, PrintShop, Publisher, Outlook, 10-Key, Multiple Search Engines, JADE, AAS, JEDI, ACHS, etc. Type 65+ wpm. Able to handle multi-line phone systems. EDUCATION

1994 University of California, Davis

Double Major in History and Political Science (BA Degree) Extra Curricular: Kappa Alpha Theta (Assistant Social Chair, Assistant Rush Coordinator) 1992 Sierra Junior College - Rocklin, California

Graduated With Honors, AA Degree in History

References Available Upon Request