Linda Lee Earl

Cell: 801-***-**** E-mail: adgblr@r.postjobfree.com

**** *. *** *. ******, Utah 84117

Experienced Supervisor, Leader, Risk and Emergency Preparedness and Communications Specialist, with 16 years of Critical Communications through Public Safety Dispatching, 6+ years of finance or auditing, and 4 years teaching experience.

Education

2020 Bachelor of Science, Emergency Services Administration & Disaster Management, Utah Valley University, Orem, Utah. High Honors

2019 Associate of Science, Emergency Services, Utah Valley, University, Orem, Utah. High Honors

Job History Highlights. full history upon request

Account Resolution Specialist 4. Wells Fargo July 2016- Present

Leadership Line/Ask Me First. Leadership mentoring, and managing escalated customer complaints and risk mitigation through effective two-way communication, negotiation, research, issue identification, and resolution.

Emergency Preparedness Coordinator. Led response for the ICB and appx. 1600 employees during 2020 Magna earthquake.

Prior- Account Resolution Specialist 3

Supervisor and Leadership

Dispatch Coordinator. Utah State University Public Safety Nov 2011- Jun 2013

Supervised and trained 12 Dispatchers, was the Terminal Agency Coordinator (TAC) over training and maintaining records for 12 dispatchers, 18 officers and 8 reservists using Utah Criminal Information Systems (UCJIS).

Lowered liability and improved professionalism-Designed new dispatch program including training, Q & A program, employee evaluations, and new center policies and procedures.

Increased budget and profits-Created a Right of Access Program releasing background information available to the public for cost increasing the budget by 7 percent.

Budgeting-Orchestrated tight yearly funds to sustain 12-15 Dispatchers, servicing a 24-hour communications center.

Improved TAC training response and accuracy- Generating online testing activities, video testing, and implementing a new employee tracking system for 38 employee records.

Public Safety Dispatcher III. Bountiful Police Department May 2006-Jun 2008

Recognized for quick judgement in multiple highly publicized events.

LifeFlight Telecommunications Medical Coordinator. Intermountain Health Aug 2004-Apr 2008

Negotiator and liaison for medical staff with emergency services coordinating emergency medical transport.

Staff Coordinator. LDS Church Floral Services. Feb 2005-May 2006

Managed 6-8 florists and event specialists, creating productions schedules and work orders, reconciliating p-card expenses and maintained budgets and reports.

911 Dispatch III/Lead. Salt Lake Valley Emergency Communications Center Dec 1995-Aug 2004

Trained-Onboarding 911 Dispatch Call Takers in a 12-week training program to take incoming emergency, and non-emergency calls, intertwined with assistance using Police Protocols and EMD Cards.

Critical Communications Instructor. Utah Highway Patrol. Post Academy May 2004-Sept 2004

Awards received

Recipient of: Department of Public Safety STAR Award,

F.O.E. Outstanding Community Servant Award,

Women in the Community from Senator Orrin Hatch, 1995

Braun Industries Honorary EMT 1996

Clubs and Organizations: President and founder of the LDS Business College Adult Resource Club, in charge of training and mentoring all non-traditional students including single mothers, and displaced adult working students.

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