Instructional Designer
Resume:
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SUCCESSFULLY DEVELOPED THE FOLLOWING TYPES OF TRAINING:
• Interactive e-Learning with audio and video
• Animated and Simulated videos
• Classroom curriculum with presentation, activities, and facilitator/participant guides
• Procedural/Technical manuals, handouts, job aids and quick reference guides
• Help systems/Knowledge bases
• Soft skills, applications, and compliance training
• Training for a global audience, including translation to multiple languages
• Realistic scenario-based training, including training databases and role plays QUICK AT LEARNING NEW SOFTWARE PROGRAMS – BELOW ARE SOME I HAVE USED: e-learning Authoring Tools:
• Articulate Storyline
• Adobe Captivate and Authorware
• Hilton Proprietary development tool
• Sumtotal ToolBook
• Vyond/Go Animate (Videos)
• Audacity (Audio)
• Techsmith Snag It (Screen Capture)
• Corel Paint Shop Pro (Graphics)
Documentation and Presentation Tools:
• Microsoft Word and PowerPoint
• Adobe InDesign
• Corel WordPerfect
Testing, Tracking and File Management Tools:
• Remedy
• Test Director
• Visual Source Safe
• SharePoint
PROFESSIONAL EXPERIENCE
ALSAC (St. Jude Children’s Research Hospital), Memphis, TN Nov. 2018 - Apr. 2020 Instructional Designer Contractor (ended due to pandemic) Consulted with SMEs to create learning objectives and create interactive eLearning modules using Storyline for the following computer systems.
• Donor Management System - 11 simulation lessons, 1 gaming lesson, 3 assessments, 1 presentation video and 3 Quick Guides. Outlined content for other lessons waiting for decisions to be made on processes for the 3 businesses to become consistent.
• Event Central System – 6 simulation lessons and 1 assessment
• Real Estate Request System – 3 simulation lessons
• Volunteer Management System – 2 simulation lessons and 1 assessment
• Survey Management SharePoint Tool – 4 procedural videos
• User Centric Design – 2 animated videos
• YouTube Video Technical Curriculums – Reviewed 80+ curated videos and recommended better videos to align with audience and learning objective I created for their materials. Embedded videos, added navigation, instructions, graphics and published to LMS. I also helped my Change Enablement team with Storyline and eLearning questions. American Home Shield (ServiceMaster), Memphis, TN 2014 - 2017 Instructional Designer
• Researched existing training and documentation. Conducted analysis meetings with stakeholders and subject matter experts (SMEs) to learn more about the topic, performance gap, dates, budget, and client concerns.
• Wrote project proposal including objectives, treatments, evaluation methodology, template examples, timelines and resources.
• Designed and developed e-Learning, classroom curriculum, huddle discussion topics, job aids, evaluations, and knowledgebase topics.
• Trained the trainer and sent out implementation communications.
• Evaluated on all four levels of Kirkpatrick’s Training Evaluation Model.
• Scheduled regular review meetings to validate content, ensure consistency and encourage sharing ideas to improve the training experience.
Terminix (ServiceMaster), Memphis, TN 2012 - 2014
Instructional Designer
• Consulted with business partners to set learning objectives and to get their approval during the development process.
• Interviewed team members to perform an audience analysis.
• Collaborated with subject matter experts to ensure that scenarios were realistic, and the content is aligned with the learning objectives.
• Designed classroom materials for training for sales professionals, service technicians, customer service associates, legal and information technology.
• Developed training taking into consideration adult learning theories and learning styles. Included reviews, activities, and evaluations to ensure that the learners stayed engaged and that the knowledge transfer was achieved.
• Uploaded content to website for distribution and communicated training plan to managers. Hilton Worldwide, Memphis, TN 1994 - 2011
Instructional Designer
Developed content and coordinated team members and/or vendors. Uploaded content to the Learning Management System (LMS) and tested the lessons. Managed the implementation process including communications to hotel management, help desk training and support solutions. Reviewed reports and reported results to stakeholders.
• Project lead and final editor for the development of over 253 lessons, seven workbooks and over 2,000 help topics.
• Designed/developed online training to replace two weeks of classroom training, saving $3,500 per student. Also resulted in a 40% reduction in help desk calls.
• Project managed a team that designed Hilton’s loyalty program lessons that were translated into 14 languages. This resulted in 37% increase in enrollment.
• Improved Hilton Garden Inns Public Relations scores by adding social media.
• Created Hampton 100% Guarantee and CRM lesson which received 9.8 rating. Second level support for 1,500 online courses, Researched reports to identify and fix issues. Provided known issues and solutions for the help desk knowledge base.
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