Manager Customer Care

DATE:

FROM,

Chirag Nayak

Village post Bichhiwara

District Dungarpur Rajasthan (313001)

E-mail: *************@*****.***

Mobile: +91-894*******

DEAR SIR/MADAM,

SUB: EXPLORING THE POSSIBILITY OF BEING A PART OF YOUR ESTEEMED ORGANIZATION. I WISH TO INTRODUCE MYSELF AS A BACHELOR OF SCIENCE DEGREE IN HOTEL MANAGEMENT & TOURISM FROM AIMS(ANAND INSTITUTE OF MANAGEMENT SCIENCE)ANAND,GUJARAT WHICH IS AFFILIATED TO ANNAMALAI UNIVERSITY,CHENNAI,TAMIL NADU MAY 2009.

I HAVE LOT TO OFFER...DEDICATION, SINCERITY, KNOWLEDGE, EXPERIENCE AND THE EAGEMESS TO LEARN .

I AM

CONFIDENT OF TAKING UP THE NEW JOB WITH GREAT SENSE OF RESPONSIBILITY AND ASSURE YOU TO MAKE AS POSITIVE CONTRIBUTION IN THE SUCCESS OF THE ORGANIZATION.

I AM TAKING UP AN OPPORTUNITY TO ENCLOSE MY C.V. FOR YOUR KIND PERUSAL AND IF GIVEN THE CHANCE TO BE PART OF YOUR ORGANIZATION. I WOULD LEAVE NO STONE UNTURNED FOR THE DEVELOPMENT AND UPLIFTMENT OF THE REPUTED ORGANIZATION. THANKING YOU IN ANTICIPATION AND TRUST TO HAVE THE GOOD FAVOR OF YOUR CONFIDENCE. ANTICIPATING A POSITIVE REPLY.

WITH WARM REGARDS.

RESUME

PERSONAL SUMMARY:

An enthusiastic manager with drive, determination and a proven ability to ensure that a restaurant operates efficiently and profitably. Accomplished and dynamic professional, with expertise with food and beverage operations managing overall operations and optimizing organizational processes. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service and also present a positive and fashionable image of the business. Extensive knowledge of the hospitality industry, its working practices, recruitment, and pay, conditions of employment and diversity issues. Now looking for a new and challenging managerial position, one which will make best use of my existing skills and experience.

AREAS OF EXPERTISE:

Quality control, Strategic planning, Health & safety, Cost control, Customer focused, Marketing activities, Commercial awareness, Customer care,Operations Management, Financial Management, P&L Analysis and Food & Beverage Management.

PROFESSIONAL EXPERIENCE:-

PRESENTLY WORKING WITH HOTEL VALLEY VIEW

UDAIPUR AS A RESTAURENT MANAGER FROM JULY, 2018.

● Reporting to F&B Manager.

● Preparation and documentation of all analytical reports of the restaurent.

● Implementation of Standard operating procedures.

● Indenting, storing, maintaining the par stock level and controlling the consumption of operating supplies, preserved sachets, solid fuel, printing and stationary.

● Maintaining the par stock level of fixed, movable assets, crockery, cutlery & glassware.

● Controlling pilferage, spoilage and wastage.

● Interacting with guests and inquiring their satisfaction levels and special requirements.

● Maintaining the hygiene and sanitation standards in the outlet area.

● Identifying the training needs and carrying out necessary training.

● Motivating the team for maximum efficiency, output and innovation.

● Smooth running of the restaurant in coordination with F&B staff & kitchen staff on day to day basis.

● Check the buffet laying, staff allocation, look the rotating service, meet the guest.

● Handling the banquet inquarries.

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WORKED WITH HOTEL FATEHGARH AS A FOOD AND BEVARAGE SUPERVISOR FROM AUGUST 11,2016 TO JULY 22,2018

• Running multiple work locations while maintaining a professional work environment.

• Handling communication in a friendly, respectful and understandable manner by politely giving consistent, timely, and accurate information to Team Members and guests.

• Being a team player, cooperating with Team Members within the department as well as other departments.

• Opening and closing the work location, managing daily budgets and goals, coaching and training team members, handling large amounts of cash and maintaining accuracies in the safe.

• Ensuring that Team Members are wardrobe compliant.

• Assigning tasks and monitoring performance of Team Members to ensure that policies and procedures are followed.

• Ensuring that safety practices and quality standards are maintained.

• Checking inventory, maintaining show quality and cleanliness of work area, and creating positive guest experiences

• Performing other duties as assigned.

Worked With Hotel Fatehgarh from January 2014 to March 2015 as a Food and Beverage Tr.Captain.

Worked With Hotel Shiv Niwas Palace as a Steward from Dec.2009 To Oct.2013,

• Respond to guest request in a timely, friendly and efficient manner..

• Ensure knowledge of menu.

• Take guest food and beverage orders and input orders in appropriate point of sale system.

• Retrieve and deliver food and beverage orders in a timely manner.

• Replenish beverage ensure guest satisfaction through the meal service.

• Serve alcoholic/non-alcoholic beverage in accordance with federal, state, local and company regulations.

• Ensure serving station is well-stocked at all t

P.T.O.

PROFESSIONAL QUALIFICATION:

3 YEARS B.SC. DEGREE IN HOTEL MANAGEMENT & TOURISM FROM AIMS(ANAND INSTITUTE OF MANAGEMENT SCIENCE)ANAND,GUJARAT WHICH IS AFFILIATED TO ANNAMALAI UNIVERSITY,CHENNAI,TAMILNADU MAY 2009

ACADEMIC QUALIFICATION

I have passed 12th exam from board of secondary education Rajasthan in 2005 I have passed 10th exam from board of secondary education Rajasthan in 2003 INTERNSHIPS & INDUSTRIAL EXPOSURES:

● Attend food hygiene and sanitation class at USA Navy Base Camp Djibouti Africa

● The Majestic Park Plaza Ludhiana Punjab in all 4 major departments. STRENGTHS:

• Adaptable personality.

• Team player.

• Self-motivated.

• Positive attitude.

• Excellent communication skills

PERSONAL DETAILS:

Fathers Name : Babulal nayak

Date of Birth : 05, April 1990

Nationality : Indian

Marital Status : Married

Languages Known : Fluency in English & Hindi

Hobbies : Interact with people and travelling

Passport No : S2313704

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