SHIHANA BASHEER

*** ****** ****** *** #*, Mamaroneck NY 10543 - Cell: 914-***-**** – adgbk2@r.postjobfree.com SUMMARY OF QUALIFICATIONS

• Good organizational skills and detailed oriented

• Excellent verbal, written and customer service skills

• Basic math and analytical skills

• Experienced in data analysis using statistical techniques (standard deviation, random errors and confidence intervals).

• Effective communicator, fast learner with ability to multitask and work under minimal supervision.

• Problem solving

• Answered incoming calls (avg. 40/day) resolving issues with both customers and billing department

• Ability to perform tasks accurately and efficiently when inputting information

• Ability to interact with a diverse team

• Ability to demonstrate improvement based on performance feedback

• Ability to handle multiple tasks and troubleshoot issues

• Experienced in performing all related duties as required EDUCATION

Bachelor of Science in Human Resource Management In Progress SUNY Empire State College

RELEVANT COURSEWORK

Introduction to Computer Applications, College Algebra, Trigonometry, Pre-Calculus Algebra, Principals of Management, Calculus I, II & III, Marketing Principal, Human Resource Management, Corporate Finance, Accounting RELEVANT EXPERIENCE

Certified Pharmacy Technician April 2012 – Present CVS Pharmacy, White Plains NY

• Provide general assistance to the pharmacist - Assisting the pharmacist in labeling and filling prescriptions

• Review and process daily rejected claim and monitoring claims processing for potential fraud, waste, and abuse potential

• Remain in compliance with the departments policies and procedures

• Achieve assigned performance metrics and KPIs

• Document and report all discrepancies, damages and errors

• Assemble medicines for prescription/ Fill medication orders accurately

• Provide information to patients and other healthcare professionals

• Entering prescriptions into the computer

Protects patients and employees by adhering to infection-control policies and protocols.

• Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs Office Assistant April 2018 – January 2020

Fauzi and Company, Mount Vernon NY

• Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary

• Answer office and executive emails in a timely and professional manner

• Analyze monthly sales and product movements

• Purchasing and accounts payable

• Weekly AR an AP reports

• Analyze financial statements and marketing

• Conducted bookkeeping, purchasing, accounting, inventory control, and clerical/ administrative functions

• Maintained status reports to provide management with updated information for client projects

• Filed and faxed documents, answered and directed phone calls and managed bank deposits

• Maintained a neat and organized work place

Certified Pharmacy Technician April 2014 – 2015

St. Vincent’s Hospital Westchester, Harrison NY

• Provide general assistance to the pharmacist - Assisting the pharmacist in labeling and filling prescriptions

• Supply medicines to patients, whether on prescription or over the counter

• Assemble medicines for prescription/ Fill medication orders accurately

• Provide information to patients and other healthcare professionals

• Entering prescriptions into the computer

• Purchasing and billing

• Protects patients and employees by adhering to infection-control policies and protocols.

• Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs International Student office Assistant May 2011– September 2011 Westchester Community college, Valhalla, NY

• Performed miscellaneous tasks such as responding to phone inquiries, data entry, maintaining student files and preparing mailing coordinated International students Orientation and assisted new and transfer international students in their transition to the school community.

• Worked with upper management to ensure appropriate changes were made to improve student satisfaction Chemistry Laboratory Assistant January 2011– April 2011 Westchester Community College, Valhalla, NY

• Facilitated with setting up experiments and equipment for General Lab course.

• Trained students in lab safety protocols, demonstrated proper techniques and helped troubleshoot experiments.

• Cleaned, maintained, and stored laboratory equipment following lab sessions. Certifications

• CPhT (Certified Pharmacy Technician)

Additional Skills

• Microsoft Office

• MS Project Management Office

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