Hospitality Manager

Deep Prakash Kandwal

Uttarakhand — India

Mobile:, +91-875-***-****

Email: ****************@*****.***, ****************@*****.***, **********************@*****.*** Skype ID : Deep Prakash Kandwal

SENIOR HOSPITALITY MANAGER —GENERAL MANAGER

« A results-driven and entrepreneurial-minded Senior Hospitality Management professional; holding over 16 years of robust experience with high-caliber skills in building, creating value to hotel operations and to its owner, growing and improving the profitability, performance and value of hotel operations.

» Proven people management skills coupled with professional competencies in mobilizing and judiciously managing resources with structured inputs in the domains of planning, scheduling, delivery and monitoring.

» Dexterity in formulating and implementing strategic plans and ensuring profitability of organization & employee

» Resourceful professional with hands on expertise in devising measures for enhancing operational efficiency.

+ Meticulous in leading & developing performing teams, as dedicated to human resources and talents’ development, as well as guest satisfaction focused.

« Gained extensive multicultural experience in maintaining highest level of quality in operations and ensuring adherence to all the quality parameters as per the stringent norms.

« Skilled in the principles of administration and management in the service industry, including strategic planning, production methods, human resources, and the coordination of people and resources

» Strategy Planning

» Hospitality Management

» Business Development

» Manpower Management

• Operational Excellence • Relationship Management

• Process Improvement • Budgeting & Cost Reduction

• Financial Management • Risk Assessment

• Organizational Restructuring • Performance Management

« Recruitment and Training • Client Satisfaction • Strategic Leadership Royal Vrindavan, Haridwar Uttarakhand

General Manager

» Oversaw daily front desk operations, maintenance, and housekeeping

» Controlled a housekeeping and maintenance operating budget

+ Managed day-to-day hotel operations and functions Feb 2020 - till date

» Implemented core standards though out the property with a primary focus on customer service

» Supervised management of housekeeping, front office, security and building/grounds maintenance

« Making sure that guests have a good first and last impression of the hotel

» Organizing and delivering finest service to all customers during conferences, wedding receptions and banquets

» Demonstrating visible operational leadership and management to the hotel staff Deep Prakash Kandwal Page 1 of 3

Nirvana Hospitality, Thailand

General Operations Manager

» To manage all aspects of the running of the club on a day to day basis. July 2019- Jan 2020

« Responsible for all aspects of the administration of the Club and its premises within the framework of the Club's Business Plan, policies, procedures and budgets.

« Developed and marketed a new form of club membership.

» Fostered a culture which allows all department Managers to meet and exceed their goals and objectives.

» Created and implemented revenue generating programs to achieve financial objectives.

« Attended club events and made personal visits to member owned businesses to ensure strong relationships with existing members.

Hotel Krish Residency, Roorkee and Hotel Krish Grand, Rishikesh, Uttara Khand I General Manager Jun 2016 - July 20 19

« Spearheading employees through planning marketing, coordinating and administering hotel services, including catering and accommodation facilities etc.

» Managing the accountability pertaining to corporate, travel agent and various online bookings of room sales of hotel.

» Maintaining seamless coordination with local legal authorities for occupational health and safety acts, fire regulation as well as other legal recruitments.

» Driving significant efforts in ascertaining fire, life, safety, and health and hygiene standards are met to satisfy local and Concorde H/R requirements.

« Spearheading teams from diverse backgrounds and cultures, reviewing performance on a regular and consistent basis and mentoring to achieve performance objectives.

« Managing overall operations with P & L, revenue accountability and setting up standard operating procedures, meeting and exceeding quarterly and annual revenue goals.

« Spearheading budgetary requirements and developing cost module to ensure effective utilization of funds in running the operations, ensuring quick response to guest complaints for service recovery. Dhoom Indian night Club, Zain International Hotel, Dubai, UAE I Restaurant/Club Manager Oct 2014 - May 2016

» Accomplished daily operations of the club as the Responsible Licensee, including management of all administration duties for finances, human resources, stock control, cash control, promotions and marketing, corporate governance and compliance and responsible service of food and alcohol.

« Reported to Board of Directors meetings on monthly basis on finances and organized manager’s report with recommendations for improving services and profits.

» Built improvements to the club, including renovations if any by managing external tenders.

» Augmented sales by increasing the number of Clients from 1000 to 1500.

« Concluded an 18-month backlog of financial records keeping up-to-date with current F.Y. requirements. Deep Prakash Kandwal Page 2 of 3

Center Point Hntel and Rajwara Farms - Outdoor Catering Unit, Roorkee General Operations Manager Mar 2010 - Jul 2014

» Handled the entire gamut of daily operations of the hotel and restaurant, including all administration duties for the management of finances, human resources, stock control, cash control, promotions and marketing.

» Drove significant efforts in handling stock control for the restaurant and cleaning supplies besides organizing contractors for catering.

« Led and monitored staff compliance with company “0perations Standards” and worked on remedial action where necessary with the accountability of monitoring Key Performance Indicator’s for direct reports.

« Developed advisory services and held direct responsibility of financial analysis & projections, asset management

& operation, market research, consolidation of operational manuals, HR program development and management.

» Controlled big corporate events and family parties. Ensured standards have been met as per standard operating procedures (SOP), Hazard analysis and critical control points (HACCP).

» Amalgamated and associated with more than 400 corporate for room booking and corporate parties/trainings which almost doubled the overall revenue

» Improved overall restaurant sale by 60 Zo by introducing candle light dinner every Thursday for restaurant as an attraction to the clients.

Royal Ascot Hotel, Bur Dubai, UA I Captain

Carlton Tower Hotel, Dubai, UAE Captain

Bristol Hotel, Gurgaon, India I Steward

PAST RfiPERIEnCE

Jan 2008 - Feb 2010

Apr 2005 - Jun 2007

Jul 2003 - Feb 2005

Master’s in Business Administration Sam Higgin bottom University of Agriculture, Technology and Sciences2014 Diploma in Hotel Management and Catering Technology I Government Institute of Hotel Management and Catering Technology, Dehradun (AICTE-Delhi approved) 2003 Industrial training in production, F&B service, accommodation operations, front office and H RD Centaur Hotel, Delhi, India 2001

Advanced Diploma in Computer Software Technology ET&T, Dehradun, India Bachelor in Science CCS University, Meerut, India Canadian Equivalency Summary: Bachelor’s Degree (Four Years) 1999

Deep Prakash Kandwal Page 3 of 3

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