Manager Customer Care

Zanele Dlalisa

Curriculum Vitae of:

ATTRIBUTES:

Efficient

Proactive

Self-Motivated

Tittle: Mrs.

: Madadeni

Names: Hlengiwe Zanele Maureen

ID No.: 861***-****-***

Date of Birth: 19/11/1986

Physical Address: 9839 Ikhwezi

Valley

: 2951

Surname: Dlalisa

Contact No.: 072-***-****

Email: ********@*****.***

Marital Status: Married

Dependents: 3

Educational Qualifications

Year Completed 2003

School Attended

DNC Combined School

Subjects

* Isizulu * English * Afrikaans * Accounting *Economics * Business Economics Year Completed 2007

Qualification Obtained

National Diploma

Name of Institution

Majuba College

Name of Course

Management Assistant

Modules

* Communication * Information Processing * Office Practice * Computer Practice Year Completed 2008

Name of Institution

QPD Consultants

Qualification Obtained

Certificates

Name of Courses

* Customer Care * Safety and Health

Year Completed 2010

Name of Institution

Durnacol Skills Innovation Hub

Qualification Obtained

Certificate

Name of Courses

Telephone Etiquette

Tertiary Education

Zanele Dlalisa

Curriculum Vitae of:

Employment History

Duration June 2013 – December 2017

Company Name Position

Nqabashe Consulting Engineers Office Manager

Reason for leaving End of contract

Duties

- To Service Meetings, including preparation of meeting documents and taking minutes.

- To Liaise effectively with internal divisions/departments and external organisations on behalf of my project manager,

- Reading and monitoring the project manager’s emails and diary

- Ensure protection and security of files and records

- Organizing travel and accommodation bookings

- Design and implement office policies

- Maintain office equipment

- Design filing systems

- Events planning

Duration March 2012 – May 2013

Company Name Position

Durnacol Skills Innovation Hub Office Administrator Reason for leaving Personal growth

Duties

- Receive, check and file all student’s portfolios, logbooks and material.

- Planning, monitoring of examinations

- Coordinating student’s enrolments

- Stationary and cleaning consumables stock controlling

- Tying of training material and assessment reports

- Maintaining all student’s records

- Liaising with facilitators, learners and parents

- Compiling and sending of reports

- Maintaining office equipment

- Liaising with finance department regarding student’s registrations Duration January 2009 – February 2012

Company Name Position

Durnacol Skills Innovation Hub Receptionist

Reason for leaving Promotion

Duties

- Operate telephone switchboard to answer and forwarding calls

- Scheduling appointments

- Taking messages

- Prepare mail and courier

- Monitor stationary stock levels

- Accommodation bookings

- Events Planning

Zanele Dlalisa

Curriculum Vitae of:

References

Contact Person Mr Y Nyangiwe

Company Name Nqabashe Consulting Engineers

Contact Number 034-***-****/073-***-****

Contact Person Michelle Roux

Company Name Durnacol Skills Innovation Hub

Contact Number 034-***-****/082-***-****

Contact Person Mrs L Ntombela

Company Name DNC Combined School

Contact Number 034-***-****/084-***-****

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