Application Services Analyst

Colin Kenney

(***) ***- ****

***********@*******.***

**** ******* ******* *** ***, Coralville, IA 52241

EDUCATION

The University of Iowa, Iowa City, IA May 2017

Major: Informatics, Specialized in Human-Computer Interaction

Minor: Psychology

COMPUTER SKILLS

SQL – used in 3 courses and to complete numerous projects

JavaScript- Beginner

Python – 3 courses

Microsoft Excel, Power Point, Word, One Note

PHP: Developed application using PHP for Course Project

HTML/CSS: Created multiple HTML projects using Bootstrap

GitHub: ColinKenney

RELEVANT EXPERIENCE

Mentor, First Robotics Competition Team December 2013-May 2016

App Development, Android and iOS App Development Course Fall 2016

Collaborated with a team to develop a mobile app that could be used in Androids and iOS allowing users to find and create comparisons between two items of interest

Worked with a database backend application – firebase – for the app

Website Development, Informatics Project Course Spring 2017

Developed 2 interfaces for a HTML grocery store website, customer side and grocer side interfaces.

Used PHP, SQL, HTML, and Github to complete the project

Loan Software Assistant, Hills Bank and Trust Company June 2017 - Present

Served as technical support for the banks loan software, maintaining the programs and providing troubleshooting assistance to Employees

Completed end of Month/Quarter/Year reports for the Credit and Compliance Departments

Create and Edit reports for the various loan software programs. (Cognos)

WORK EXPERIENCE

Application Services Analyst, Hills Bank and Trust Company June 2020 – Present

Served as admin for Manage Engine Service Desk Plus, Cisco Webex, and Finastras’ Credit Quest, DecisionPro and LaserPro

Provided technical support for the above systems for end users at the bank, troubleshooting issues and granting access.

Trained new and current employees on how to use the software that I admin.

Loan Software Assistant, Hills Bank and Trust Company June 2017 – June 2020

Worked as an Admin for the different loan software; troubleshooting bugs and helping Users with issues and navigating the program

Developed and maintained workflows for loan software; completed and continued updating workflow diagrams and interactive flow charts

Created training manuals for the different software to provide additional information after training sessions for new employees.

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