Manager Sales

Brenda Acosta

Customer Success Leader

PROFESSIONAL SUMMARY

17+ years experience in Operations Management with a proven track record of consistent revenue growth, relationship management and people development. EXPERTISE

Cross Functional Team Leadership

Creative Problem Solutions

Solution Selling

Territory Selling

P&L Management

Strategic Planning

Development & Retention

People Management

Project Management

Change Management

Performance Management

Go To Market Execution

Competitive Market Analysis

Optimizing ROI & KPI

Microsoft Office Suite 365

Brand Strategist

EDUCATION

Bachelor of Arts, Merchandise

Management: Columbia College

Chicago

EXPERIENCE

Account Manager

Million Dollar Baby Co. (Aug 2019-Jan 2020)

• Managed relationships with over 19 buyers, boutiques, & e-commerce sites remotely

• Analyzed selling data and assisted buyers in a curated assortment for their demographic

• Daily account management & communication to ensure day to day sales have been met

• Lead/participate in process improvement projects to enhance sales growth & corporate growth initiative

• Increased Q4 by 56% and picking up $500K overall YTD 18% growth Divisional Regional Manager

Nordstrom (2013-2019)

• Mentored over 30 managers at 10 locations within 3 divisions to meet $100 million in sales

• Executed best-selling practices, and customer related product knowledge: employed divisional specific operational teaching with a customer centric focus for over 150 sales associates

• Pioneered market strategy selling which led to the #1 SPH in total division

• Attained YOY growth and ending in top 2 in division and top 10 in company

• Developed Department Managers for in store optimization linked to floor operations

• Partnered on securing new training tools for national team pertaining to leadership development and sales team training

• In alliance with the General Manager on leadership development: Annual Performance Reviews, One on Ones, Promotions, Demotions, Etc.

• Collaborated with Director of Operations to implement new market strategy of instore full fill for flawless execution and full fill rates in the top 95%. Selling Manager

Nordstrom (2006-2013)

• Increased sales by 16.8% over plan making a $1.5 million to a $1.7 million department

• Oversee the day to day support and ensure the team is servicing all customers in their initial response and resolution time.

• Exceeded personal sales per hour doing $138 against $47

• Provided exceptional customer service that resulted in a 32% repeat clientele AWARDS

• Won Divisional Regional Merchandiser (DRM) of year (2016)

• Awarded Anniversary Cup after six consecutive years of positive revenue growth

(2018)

• Awarded Curious and Everchanging for 2019

• Awarded Regional Cash Call 30+ times for achieving best revenue increases YoY 773-***-****

***********@*****.***

Long Beach, CA

https://www.linkedin.com/in/bren

da-acosta-4823bb2a/

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