Sales Computer Operator, Tally ERP-9

ALFAIZ ANSARI

**, ***** *****, ******* ****, Mumbai,

Maharashtra 400058 * 836-***-**** *

***************@*****.***

PROFESSIONAL SUMMARY

Multi-talented Computer Operator consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Knowledgeable Computer Operator effective at setting controls and running specific daily tasks.

Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures. SKILLS

• Office

administration

• Scheduling

• Month-End

Reports

• Bookkeeping

• Purchasing Mail

handling

• Invoicing and collections

• File and Database Management

• Documentation and Reporting

• Project Management

WORK HISTORY

Accounting Assistant & Admin. 01/2020 to Current

Trusand Industries LLP — Vile Parle, Mumbai, Maharashtra

• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable. Making payments for purchase trough RTGS, Cheques and NEFT.

• Processed payroll for approximately 12 total employees.

• Transferred data and Scan Documents during migration from Any Software to Google Drive. Making Invoices of sales and passing purchase bills entry.

• Monitored status of accounts receivable and payable to facilitate efficient processing.

• Communicated with suppliers to reconcile invoice payments. Record keeping of every sales and purchase invoices as per requirement.

• Directed clients to appropriate accountants, answered phone calls and replied to office e-mails for excellent customer service.

Sales & Admin Executive 04/2018 to 12/2019

Shan Ceramic Pvt. Ltd. — Vile Parle, Mumbai, Maharashtra

• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.

• Record keeping of every Purchase order and Sales order and providing Customers sales bills by courier or while delivery.

• Making all required documents for on site and non site delivery and record keeping of purchases and sales documents. Checking Invoice before distribution.

• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

• Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.

• Created effective strategies to target new markets after researching and analyzing competitor behavior.

• Grew retail sales volume in assigned territory 80 % through strategic budgeting and product promotion.

• Identified opportunities for growth within Old Bombay territory and collaborated with sales teams to reach sales goal.

• Expanded product distribution by adding more than 50 new distribution points in region.

Ticketing Reservation Supervisor. 09/2016 to 03/2018 D S Tours & Travels — Andheri West, Mumbai, Maharashtra

• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.

• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

• Arranged for group hotel bookings in collaboration with sales department for weddings and special events.

• Prepared customer invoices, accepted payments and processed refund and cancellation requests.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

• Managed quality assurance program, including on-site evaluations internal audits and customer surveys.

• Increased customer satisfaction by resolving every travelling issues. Customer Service Officer. 08/2015 to 08/2016

Trackon Courier — Marol, Mumbai, Maharashtra

• Helped 200 customers every 60 minutes by approaching conversations with positive attitude and action.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.

• Conferred with customers about concerns with products or services to resolve problems and drive sales.

• Assisted call-in customers with questions and orders.

• Evaluated customer information to explore issues, develop potential solutions and maintain high quality service.

• Educated customers on promotions to enhance sales.

• Performed data entry with Software to record call notes, suggestions and questions.

• Evaluated account and service histories to identify trends, using data to mitigate future issues.

• Suggested new procedure to persuade cancelling customers to stay with company resulting in 0% decrease in cancellations. Showroom Sales Manager. 05/2014 to 07/2015

Shan Ceramic Pvt. Ltd. — Vile Parle, Mumbai, Maharashtra

• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

• Educated customers on promotions to enhance sales.

• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

• Boosted sales rates 35% by checking for and locating requested items in inventory system.

• Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.

• Increased sales 90% by offering advice on purchases and promoting additional products.

• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

• Helped customers complete purchases locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

EDUCATION

SSC. 03. 2013

Tata Compound Mun. Urdu High School - Vile Parle West HSC. 03. 2015

Bandra Urdu high School & Jr. Collage of Commerce – Bandra West Bachelor of Commerce. 03. 018

Smt. Kamla Mehta College of Commerce – Versova

LANGUAGE

English, Hindi, Urdu & Marathi.

HOBBIES

Listening to Music, Singing, Typing Speed Practice, Painting & Raising General Knowledge.

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