Customer Service Sales

A fun, charming, outgoing and super-polished receptionist who ensures that every visitor, guest or client receives VIP treatment no matter who they are. I always have a smile ready for visitors and can be relied upon to keep the reception area running smoothly. I am a confident and friendly individual who is at ease being the first point of call for all enquiries. Compassionate caregiver who knows how to keep a level head during emergencies. Able to provide a number of services to patients to make them feel comfortable and safe at all times. Possess certification in first aid techniques as well as CPR. Excel at exemplifying proper bedside manner

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Dubai, United Arab Emirates *************@*****.*** +971********* ROSE WANJIKU NDUNGU

CAREGIVER & RECEPTIONIST

Abdullah ghanem - Dubai, United Arab Emirates

Caregiver Mar 2017 - Current

Duties and responsibilities

Keeping household areas clean and well-stocked, run errands, manage laundry and complete weekly grocery shopping

Assisting clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness

Monitoring, tracking and conveying important patient information to healthcare staff to help optimize treatment planning and care delivery

Assisting patients with personal requirements, including keeping spaces clean and helping with grooming

Keeping a close eye on client vital signs, administering medications and tracking behaviors to keep healthcare supervisor well-informed

Providing safe mobility support to help patients move around personal and public spaces

Helping clients maintain optimal health by overseeing medication administration and all doctor's appointments

Applying mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles

Establishing nutritious meal plans and preparing daily offerings to meet patient dietary needs

Evaluating patients to identify and address wounds, behavioral concerns and medically-relevant symptoms E X P E R I E N C E

Feb 2011

Certificate: Hospitality and tourism

management

Zetech university college Nairobi,

Kenya

Jun 2015

Certificate: Caregiving

Kenya medical training center

Nairobi, Kenya

E D U C A T I O N

Customer Service Cashier

House of leather and gifts - Nairobi, Kenya Sept 2016 - Feb 2017 Duties & Responsibilities:

Maintained reports of transactions and greeted customers when entering and leaving establishment

Resolved customer complaints and maintained clean and tidy checkout area

Educated customers on promotions to enhance sales

Maintained current knowledge of store promotions and

highlighted sales to customers

Receptionist

Villa Rosa kempinski - Nairobi, Kenya Dec2012 - Apr 2015 Duties & Responsibilities:

Monitored and screened visitors to verify accessibility to inter-office personnel

Collected and distributed messages to team members and managers to support open communication and high

customer service

Kept reception area clean and neat to give visitors positive first impression

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

E X P E R I E N C E ( C O N T I N U E D ) S K I L L S Written and verbal

Communication

Multitasking & Prioritizing

Greeting people

Screening phone calls

Making appointments

Patience

First Aid

Interpersonal skills

Initiative and problem-solving

abilities

Dependability & Familiarity

with Microsoft Office

Problem-solving

Ability to work under pressure

Attention to detail

Adaptability

Professional phone etiquette

Tour Guide

Kenya national museum - Nairobi, Kenya Aug 2012 - Nov 2012

Researched and studied on topics that pertained to tour locations so that such information could be added to scripts

Provided information through narratives on various sites throughout the area, relaying little-known stories to provide interest

Collected tickets and fees from each individual prior to start of tour

Built personal relationships with guests to promote REFERENCES

Available on request

Contact this candidate