Social Media Service Representative
Resume:
JARYL PEREZ
Phase *, New Matina Gravahan, Matina Crossing, Davao City, Davao, 8000 (PH)
*************@*****.***
PROFESSIONAL SUMMARY
Trustworthy, dependable, responsible Customer Service Representative and a competitive Social Media Moderator for 5 brands in the US. Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies. Well-organized with in-depth technical knowledge and keen attention to detail.
WORK EXPERIENCE
EMPLOYMENT HISTORY
Social Media Moderator, Awesome OS
Feb. 2020 – Present
Cancel orders based on customer requests or inventory or delivery problems.
Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
Fashion Consultant, Awesome OS
Sep. 2019 – Feb. 2020
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Chat Support Representative, Flatworld Solutions Inc.
Apr. 2019 – Jun. 2019
Solicit sales of new or additional services or products.
EDUCATIONAL BACKGROUND
BS Psychology
University of Mindanao (Undergrad)
High School Diploma
Alternative Learning System (Matina Learning Center) - Davao, Davao del sur
SKILLS
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