Customer Service Representative

SAURABH ARORA

APPLICATION SUPPORT ANALYST

"CUSTOMER SERVICES PROFESSIONAL WITH A TENURE EXPERIENCE WITH GREAT COMPANIES."

Energetic entry-level Application Support Specialist. Assisted with providing operational work with passion and dedication and that to with a sense to go that extra mile for the clients..

******.********@*****.***, Ph no: 870-***-**** / 958-***-****

Address: #11/20B, block 11, 2ND floor, Moti Nagar, Delhi, India

Aadhar Number- 909*-****-****

WORK EXPERIENCE

Customer Service Representative

Accenture Private Limited (Verizon)

08/2019 –Present- Gurugram, India

Part of U.S. best network team assisting wide range of customers over chat.

24*7 assisting customers with their bills, upgrades, new lines and other requests.

Working on LE platfrom which has max. Chat concurrency for 30 chats at once.

Leading perfromer within Accenture Gurgaon site under Verizon eith three times winner of Verizon's encore quaterly awards.

Client Servicing Manager

Cannon Eye Advertising & Marketing

07/2018 –05/2019- Delhi, India

Client Servicing.

First Point contact for all clients over call, email, chat.

Management of team, Environment & Decorum.

Hiring, Scheduling and Screening of new employees.

CMCC Associate- Customer Services

British Telecommunications

03/2016 – June 2018 - Gurgaon, India

Achievements/Tasks

Providing customer service to UK clients over calls, email and chats.

Supporting applications for Openreach and other Communication Providers.

Focused approach over customer service guidelines.

Laundry Assistant

The Oberoi New Delhi

04/2011 – 06/2013 New Delhi, India

Achievements/Tasks

Handling laundry desk and valet tasks,

Handling Laundry services for both internal and external customers (in and out premises)

Handling customer billing and DNME’S

Catering Supervisor

Bharat Caters Ambala Cantt

01/2009 – 06/2010 Ambala, India

Achievements/Tasks

Handling customers events such as marriage and birthday events.

Maintaining records as per business.

HOBBIES

Shayri Writing Skills Snooker

Gadget check

Computer Proficiency

MS- Word, MS- Power point, MS-Excel for research work.

Assets

Quick learner, experimental and analytical thinker.

Good communication skills.

Highly motivated individual.

Team player and a motivational force for others.

Ability to handle stress.

EDUCATION

Bachelors in Hotel Management

M.M.I.H.M. & CT (Mullana)- 2005-2009

Intermediate -DAV SR.SEC.School Ambala Cantt 2005

Matriculation - Tender Heart High School Ambala Cantt - 2003

Personal Details

Date of Birth: 14th July 1987

Gender: Male

Marital Status: Married

Languages known: English, Hindi.

Aadhar Number - 909*-****-****

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge and is subject to verification.

Date - 31/08/2020

Place: New Delhi

(Saurabh Arora)

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