Desktop Support Manager IT Administrator System Manager

Christopher E McCorvey

*** ****** ***** **. ********** OH 45255 513-***-**** *********@*****.**.***

PROFESSIONAL SUMMARY: An analytical and detail oriented professional offering an organized process-oriented approach to Management and IT Management. Proven records of people management in a diverse workforce. Experience in IT Management, Training, and profit and loss management and accountability while providing and preserving a positive work environment.

PROFESSIONAL EXPERIENCE:

Lease Zone LLC & Check Exchange, Inc. 2008- 2020

Vice President/IT Administrator Northern and Central Kentucky

Managed Internet Technology Infrastructure for both companies including day to day operations of technology at all levels and in all capacities. This included but was not limited to IT Operations and Administration, Network Administration, Server Administration, VoIP Administration, and Desktop Support. Also was in charge of new systems development, IT Purchasing, new systems implementation, and desktop support across a multi-site environment.

Extensive experience in Operations Management, Purchasing, Inventory Management, Personnel Management, Project Management, Logistics, and Human Resource interaction. Extensive experience with Office 365 Suite.

Experience in Security Management at all levels including IT security and the management of site video surveillance and security systems.

Fleet Management of all company vehicles. Procurement of new vehicle purchases and maintenance of all company cars, vans, and trucks.

ACCOMPLISHMENTS:

Instrumental in developing all IT systems and processes in my companies since transitioning to IT Administrator in 2007. Experience in Project Management, Hardware Procurement, Hardware Installation, Software Installation, Software Training, & all aspects of system maintenance.

Installation & support of 2 separate point of sale software systems across 2 separate independent virtual private networks spanning up to 60 locations.

Developed and wrote training manuals and resources for both companies.

Helped manage several successful businesses in an operations role for the last 17 years in an ever-changing environment.

Christopher E McCorvey

Cincinnati OH 45255 513-***-**** *********@*****.**.***

Check Exchange Inc. 2002-2008

Director of Collections Ohio & Kentucky

Developed and operated a multi-tiered collections division within the company that encompassed 60 locations in 2 states.

Wrote Training Manuals and Policies & Procedures for the company.

Trained and developed employees at all locations for the purpose of successfully collecting in house accounts in accordance with FDCPA compliance.

Started a standalone collections department within the company for the purpose of collecting accounts that were turned over by the stores after 90 days of delinquency.

Developed management for the company.

Maintained detailed records of accounts in accordance with state and federal law.

Collections department personnel were trained to be FDCPA compliant and to be a call center not only for the purposes of collections but a call center to aid their assigned stores to collect their own accounts.

Successfully spun off the standalone company collections department into an ACA accredited collection agency. (Total Asset Solutions, LLC.)

EDUCATION:

The Ohio State University Columbus, OH

Candidate for Bachelor’s Degree

Major: Business Management

Minor: Political Science/Mathematics

Christopher E McCorvey

Cincinnati OH 45255 513-***-**** *********@*****.**.***

Key Role Responsibilities not Previously Mentioned

Managed all activities related to IT/Technology.

Have developed SLA’s/KPI’s for employees, and use various statistical and reporting technologies to assess, monitor and manage performance.

Recognized, identified, isolated, resolved, and manage escalated support issues and problems.

Maintained policies and procedures regarding workflows and ensure compliance.

Developed and managed IT training courses on current and future technologies, as well as onboarding and offboarding plans and workflows.

Developed Standard Operating Procedures and manage documentation standards, procedures, documented workarounds, and IT knowledge base.

Managed and advised in small, medium, and/or large-scale IT projects and initiatives.

Worked with and Directed annual budget for hardware purchases, and software license renewals; support the development and evaluation of technology related procurements; negotiate and manage vendor scope, project delivery and execution.

Innovatively managed the integration of technology infrastructure, hardware, software, and security to support existing and new technology needs.

Built and maintained customer relationships to guarantee full understanding of user needs to provide effective support and services to the organization.

Ensured all staff were current on all technologies and services.

Maintained policies and procedures regarding workflows and ensured compliance.

Managed processes for communicating outage/emergency activities to the organization.

Managed vendor relationships as it depended on daily operational needs.

Maintained departmental focus and able to lead the IT help desk department

Communicated technology & solutions to employees

Responsible for help desk communication

Created/maintained/supplied Help Desk reporting and metrics

Complied with all required federal and state regulations associated with position

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