Manager Service

CURRICULUM VITAE

OF

ROSALIND TSWAEDI

PERSONAL DETAILS 14055 Maupa Street

Daveyton,1520 Home tel : 011-***-**** Mobile: 064*******

Surname : Tswaedi

First name : Rosalind known as Dikeledi

Gender : Female

Date of birth : 20th September 1976

Id number : 760*-******-***

Driver’s License : Code 10 (July 1999)

Dependents : Three

Marital Status : Single

Health : Fine

Nationality : South African

Linguistic ability : English, Se-Tswana, Zulu and Afrikaans

EDUCATIONAL QUALIFICATIONS

Highest Standard passed : Matric

Last School attended : St Francis Matric Project

Subjects : English, Afrikaans, Se-Tswana, Economics, Mathematics and

Accounting

Interests : Reading, cooking, site seeing enjoy gospel music and live theater.

Further Educational training : Vista University

Field of study : Obtained second year B.com (degree)

Courses Passed : Economics; Business Management Accounting; Auditing ;

Statistics and Commercial Law.

WORK EXPERIENCE

Job Description : Rental agent (supervisor)

Company name : Europ-car SA (OR Tambo international)

Duration : November 2004 – November 2005

Reason for leaving : Promotional opportunity

Job Description : Branch supervisor

Company name : Ukhamba Travel and Tours

Duration : November 2005 – July 2006

Reason for leaving : Moved to a different position

Job description : Administration Coordinator

Company name : Mobile Touring Solutions (MTS)

Duration : August 2006 – March 2009

Responsibilities : Ensuring on the daily confirmations of clients reservations.

Making sure of the accuracy of clients invoices and over land

Travel documents requirements. Overseeing of accurate tourists

Travel insurance on a daily basis, as well as adhering to the national

Tourist motoring standards in accordance to the SA Traffic

department.

Reason for leaving : Retrenchment – March 2009

Job description : Rental Sales Agent

Company name : Dollar\Thrifty Car Rental (OR Tambo International)

Duration : November 2009 to June 2011

Responsibilities : Arranging local and international reservations for

Car hire and selling to reach targets. Ensure daily accuracy of billing systems to be on line with the international currency.

Reason for leaving : Contract expired.

Job description : Office Administrator (Utilities) for ATC (American Towers Corporation)

Company name : Total Facilities Management Company (TFMC)

Responsibilities : Arranging and sorting (archives) department filling systems.

Initiating proper settings of client’s data on a daily systems.

Job description : Administrator Maintenance Department on SAB site

Company name : Total Facilities Management Company (TFMC) at SAB Chamdor

Responsibilities

Dispatching of technicians to their respective duties.

Tracking on dispatched techs progress and providing feedback to the SAB client.

To prioritize the services to be rendered according to the Service Level Agreement (SLA).

Initiating proper setting on the given data system – Job Cards.

Job description : Contact center surveillance agent (Team leader)

Company name : LTP mast and infrastructure

Duration : December 2012 till January 2015

Responsibilities : Monitoring surveillance network systems (Cell C)

: Providing back up system (mobile generators) for power failures on (Cell C and Vodacom) towers /sites.

Job description : Call center agent (Facilities management for the DTI-Department of

Trade and Industry)

Company name : EDC –Experienced Delivery Company (Facilities Management company

Duration : February 2015 to date

Responsibilities

• Handling Facility Management for Department of Trade and Industry (FM/DTI)

• Register all calls or requests on the GIS system in accordance to the SLA Standards.

• Log all faults received by telephone and emails within stipulated times as per procedure.

• Follow up on customer complaints and provide timeous feedback to the dti clients

• Conduct effective tracking of all workplace related requests from the dti and calls.

• Dispatch job cards on the GIS System to the respective service providers (technicians).

• Liaise with the Facilities Manager and service providers via two –way radio system when applicable

REFERENCES:

1.Chris van Blerk

Telephone number : 084-***-**** Mobile number : 084-***-****

2.Sugan Moodley

Telephone number : 011-***-**** Mobile number : 074-***-****

3.Sarina Mudau : 012-***-****/1 Mobile number : 071-***-****

Contact this candidate