Manager Front Office
Resume:
CURRICULUM VITAE ****
SONNE-MARI GROENEWALD
Port 65 of the port 46 of the Farm Commisidift, Olifantsnek, Rustenburg Mobile No: 083******* Email: ********@*****.***
Personal Details
Date of Birth : 2 March 1985
ID Number : 870**********
Nationality : White
Criminal Offence : None
Marital Status : Married
Dependents : 2
Gender : Female
Drivers License : Code 8
Health : Good
Home Language : Afrikaans
Other Language : English
Interests : Reading, Arts & Crafts
Education Grade 12 (2005) : Grenswag High School Rustenburg Subjects
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Afrikaans, English,
Hotel Management & Catering, Tourism,
Business Economics, Computer Typing
After School Education The Nail Clinic (2005) :
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Merit Certificate in Colour Calgel Application
Merit Certificate in Calgel Application & Extensions Merit Certificate in Nail Tip Application
The Nail Clinic (2008) : Merit Certificate in Bio Sculpture Gel Nail Application The Capital Hotel School and Training Academy (2006 & 2007) City & Guilds
Qualification
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Diploma in Food and Beverage
Diploma in Reception Operations Service
Diploma in Accommodation Operations Service
National Diploma : Hospitality Service Management
Cape Wine Academy : Merit Certificate in Wine Making and Tasting Table of Unity : Merit Certificate in Serving at the Table of Unity Pretoria Practical Experience
with Capital Hotel School
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8 Weeks Housekeeping (Sheraton )
4 Weeks Front Office (Protea Hotel Capital***)
4 Weeks Sales & Marketing (Sheraton )
6 Weeks all Departments (Villa Sterne Guest House) 3 Weeks Housekeeping (Southern Sun Pretoria)
1 Week Banqueting (Southern Sun Pretoria)
2 P a g e
Work Experience Hunters Rest Hotel
(April 2008 – April 2010)
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Reception & Reservations
Welcoming Guests
Assisting in Guest Needs
Check in and Check out Guests
Handling of Guest Accounts
Following up on outstanding Guest Accounts
Charting Reservations Manually
Making Reservations and Sending Confirmations
Sending Guest Invoices
Answering the telephone
Checking Deposits and Daily Reservations
Allocation of Deposits on Guest Accounts
Allocation of Deposits on Future Reservations
Filing Invoices
Cash Up All departments of the Hotel
Night Auditing
Working with Guest Monies
Hunters Rest Hotel
(April 2010 – April 2011)
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HOD Housekeeping
Develop Plans and Standard Operating Systems
Develop Inspection Plans
Operating Housekeeping and Laundry Department
Assuring Smooth Running of my Department
Staff Training
Dealing with Staff issues
Administer staff register and Roster
Maintain Stock Levels
Control Purchases and Ordering Stock
Checking Guest Rooms / Maintain Standards
Hunters Rest Hotel
Learning other
Departments Part Time
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Assisting Banqueting
Assisting the Co-Ordinator on Numerous Occasions
Handling Quotes and Follow Up
Booking Conference and Groups
Arranging Weddings
Sending Invoices
Receiving Deposits and Payments
Customer Satisfaction
Assisting Sales and Marketing
Designing adverts for The hotel
Marketing the Hotel on Web and Magazines
Assist in arranging marketing events
Assisting in designing the website
Assisting Creditors Clerk
Data Capture for Creditors in Pastel
Capture for Cashbook, Banking, Payments in Pastel
Balancing the Hotel department cash
3 P a g e
Work Experience Orange Grove Restaurant
May 2011 – December 2012
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Cook / Assistant to Chef
Determine how food should be presented
Create decorative food displays
Inspect supplies, equipment, and work areas
Instruct cooks and other workers in the preparation, Cooking, garnishing, and presentation of food.
Monitor sanitation practices
Ensure team follows standards and regulations
Prepare and cook foods of all types, either on a
regular basis or for special guests or functions
Supervise and coordinate activities of cooks and
workers engaged in food preparation
Restaurant Manger
Ensure that Restaurant operate Fluently
Maintaining High Standards and Food Services
Organizing Marketing Activities
Planning, Coordinating and Designing Menus
Dealing with Customer complaints
Meeting and Greeting Customers
Requiting, Motivating and training of staff
Dealing with staff issues
Administer staff register and rosters
Maintain stock levels
Ordering stock and control purchases
Preparing cash drawers and providing float
Cash up and shift balancing
Checking deliveries and paying suppliers
Maintain Food cost
Accounting and E-Filing
Opening and Closing restaurant
Work Experience Hunters Rest Hotel Reception & Reservations Welcoming Guests
Assisting in Guest Needs
Check in and Check out Guests
Handling of Guest Accounts
Following up on outstanding Guest Accounts
Charting Reservations Manually
Making Reservations and Sending Confirmations
Sending Guest Invoices
Answering the telephone
Allocation of Deposits on Guest Accounts
Allocation of Deposits on Future Reservations
Filing Invoices
Cash Up All departments of the Hotel
Night Auditing
Working with Guest Monies
Checking Deposits and Daily Reservations
Jan 2013 – September 2016
Hunters Rest Hotel was
taken over by Protea in
June 2014
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4 P a g e
Work Experience Hunters Rest Hotel
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Assisting Banqueting
Assisting the Coordinator on Numerous Occasions
Handling Quotes and Follow Up
Booking Conference and Groups
Arranging Weddings
Sending Invoices
Receiving Deposits and Payments
Customer Satisfaction
Assisting with Sales and Marketing
Designing adverts for The hotel
Marketing the Hotel on Web and Magazines
Assist in arranging marketing events
Assisting in designing the website
Protea Hotel Hunters Rest
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Revenue / Reservations Manager
Do Pricing meeting doc’s- Meeting at 09:00 am
Respond to group leads / Do Group quotes / Follow up Manage the rate board / daily rate according to occ% Check all in-house / previous night / arrival bookings Daily comparison with OTB vs. last year OTB
Charge No show reservations
Review Group Block pickup- release unused/oversold Review group mini hotels- VRW Command in Marsha
Balance Marsha and Opera inventory
Build Groups in Marsha as well as Opera
Validate restrictions in Opera and in Marsha
Review Transient availability for 90 days
Review hotel rooms authorization
Ensure availability on OTA’s reflect the same as Opera Check Junk Rates, Check rate codes not yet mapped
Check OXI messages, Check OXI Rate program table
Check Duplicate profiles
Test Sell Marsha, Marriott.com, Proteahotels.com
Managing the Reservations TEAM
Do monthly reservations roster
Check OTA’s for commission invoices to be paid
Three month forecast for Marketing Pack
Previous Month Performance for Marketing Pack
Dealing with Guest Queries / Make Reservations
Check in and Check Out Guests
Dealing with Guest Accounts
Checking and allocating for Deposits and Payments on Bookings and Accounts
Site Inspections / Showing The hotel
Protea Hotel Hunters Rest
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MOD Shifts
Manager on Duty
Ensure smooth running of the hotel on your shift
Opening and Closing
Shift Balancing
Interacting with Guests
Checking Deliveries
Check Staff Levels
5 P a g e
Work Experience African Pride Mount Grace
Country House and Spa
Autograph Collection
By Marriott
Oct 2016 – June 2020
Retrenched
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Reservations Manager
Managing the Groups & Transient Reservations TEAM
Monthly Rosters
Staff Training
Balance Marsha and Opera Inventory
Following Group Process according to Marriott
Group Room Pickups
Ensure Prepayment on all Bookings
Group Invoice recon and sending invoices
Handling BQ O-Status Accounts
Allocating Payments
Dealing with Overbooking and Overflow
Assisting with Revenue Forecast
Checking arrivals
Preparing and Overseeing Group Function Sheets
Operations Meetings
Preconference meetings with Group Organizer
Monthly Commission provision
Monthly Comp reports
Weekly Group Scrub Meetings
Weekly SSM Revenue Meetings
Controlling Group Pipeline
Onesource and Cvent Quoting
Check the rates we are selling
Dealing with GUEST complaints
Making use of Marriott E-Tools
Monthly Reservation Statistic to Marketing
Organizing and Hosting Site Inspections
Checking daily revenue, OTB, Forecast
Setting Targets for the Reservations TEAM
Charging cancelations and no shows
Department HR, Checking Salaries, Leave Schedules & Leave Planner, Interviewing Candidates, Checking Hours, Sunday and Public Holidays
Visiting Clients with the Sales TEAM
MOD Shifts
Manager on Duty
Ensure smooth running of the hotel on your shift
Check Staff Levels with Supervisors
Staff meals are out in time
Interacting with Guests
GUEST Satisfaction
Check that meals are prepared in time for GUESTS
Check conference setups and Tea Breaks
Assist with Function setups and Handovers
6 P a g e
References Chantel Rossouw
Graham Milne
Ben Jonas
Madeleine Scholtz
Monique Kiefer
Gareth Alexander
Siyanda Dlamini
Kim Roberts
Ernst- Jan Hiltemann
Anthony Da Silva
Morne Visser
Ronel Bezuidenhoudt
Vanessa Venter
Front Office Manager Hunters Rest Hotel 2008
General Manager Hunters Rest Hotel 2008
General Manager Hunters Rest Hotel 2013
Owner of Orange Grove Restaurant
General Manager Protea Hotel Hunters Rest 2012
Assistant GM Protea Hotel Hunters Rest 2015
General Manager Protea Hotel Hunters Rest 2016
Assistant GM AP Mount Grace 2016
General Manager AP Mount Grace 2017
General Manager AP Mount Grace 2019 - date
Assistant GM AP Mount Grace 2018 - date
Capital Hotel School Pretoria
The Nail Clinic Rustenburg
Motivation
I am self-motivated, well organised and dedicated worker. I perform well under pressure and I enjoy and respect my responsibility and challenges. I have had a successful relationship with staff and clients. I can competently operate independently and in teams. I am honest, loyal and committed to my deliverables. I am an avid learner and am always willing to perform challenging outputs. I am a thorough individual and I believe strongly in follow through of my responsibilities. I take full accountability for my responsibilities. Thank you
The End
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