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Manager Front Office

Location:
Rustenburg, North West, South Africa
Salary:
R15000 - R20000
Posted:
September 23, 2020

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Resume:

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CURRICULUM VITAE ****

SONNE-MARI GROENEWALD

Port 65 of the port 46 of the Farm Commisidift, Olifantsnek, Rustenburg Mobile No: 083******* Email: adgb4s@r.postjobfree.com

Personal Details

Date of Birth : 2 March 1985

ID Number : 870**********

Nationality : White

Criminal Offence : None

Marital Status : Married

Dependents : 2

Gender : Female

Drivers License : Code 8

Health : Good

Home Language : Afrikaans

Other Language : English

Interests : Reading, Arts & Crafts

Education Grade 12 (2005) : Grenswag High School Rustenburg Subjects

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Afrikaans, English,

Hotel Management & Catering, Tourism,

Business Economics, Computer Typing

After School Education The Nail Clinic (2005) :

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Merit Certificate in Colour Calgel Application

Merit Certificate in Calgel Application & Extensions Merit Certificate in Nail Tip Application

The Nail Clinic (2008) : Merit Certificate in Bio Sculpture Gel Nail Application The Capital Hotel School and Training Academy (2006 & 2007) City & Guilds

Qualification

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Diploma in Food and Beverage

Diploma in Reception Operations Service

Diploma in Accommodation Operations Service

National Diploma : Hospitality Service Management

Cape Wine Academy : Merit Certificate in Wine Making and Tasting Table of Unity : Merit Certificate in Serving at the Table of Unity Pretoria Practical Experience

with Capital Hotel School

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8 Weeks Housekeeping (Sheraton )

4 Weeks Front Office (Protea Hotel Capital***)

4 Weeks Sales & Marketing (Sheraton )

6 Weeks all Departments (Villa Sterne Guest House) 3 Weeks Housekeeping (Southern Sun Pretoria)

1 Week Banqueting (Southern Sun Pretoria)

2 P a g e

Work Experience Hunters Rest Hotel

(April 2008 – April 2010)

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Reception & Reservations

Welcoming Guests

Assisting in Guest Needs

Check in and Check out Guests

Handling of Guest Accounts

Following up on outstanding Guest Accounts

Charting Reservations Manually

Making Reservations and Sending Confirmations

Sending Guest Invoices

Answering the telephone

Checking Deposits and Daily Reservations

Allocation of Deposits on Guest Accounts

Allocation of Deposits on Future Reservations

Filing Invoices

Cash Up All departments of the Hotel

Night Auditing

Working with Guest Monies

Hunters Rest Hotel

(April 2010 – April 2011)

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HOD Housekeeping

Develop Plans and Standard Operating Systems

Develop Inspection Plans

Operating Housekeeping and Laundry Department

Assuring Smooth Running of my Department

Staff Training

Dealing with Staff issues

Administer staff register and Roster

Maintain Stock Levels

Control Purchases and Ordering Stock

Checking Guest Rooms / Maintain Standards

Hunters Rest Hotel

Learning other

Departments Part Time

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Assisting Banqueting

Assisting the Co-Ordinator on Numerous Occasions

Handling Quotes and Follow Up

Booking Conference and Groups

Arranging Weddings

Sending Invoices

Receiving Deposits and Payments

Customer Satisfaction

Assisting Sales and Marketing

Designing adverts for The hotel

Marketing the Hotel on Web and Magazines

Assist in arranging marketing events

Assisting in designing the website

Assisting Creditors Clerk

Data Capture for Creditors in Pastel

Capture for Cashbook, Banking, Payments in Pastel

Balancing the Hotel department cash

3 P a g e

Work Experience Orange Grove Restaurant

May 2011 – December 2012

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Cook / Assistant to Chef

Determine how food should be presented

Create decorative food displays

Inspect supplies, equipment, and work areas

Instruct cooks and other workers in the preparation, Cooking, garnishing, and presentation of food.

Monitor sanitation practices

Ensure team follows standards and regulations

Prepare and cook foods of all types, either on a

regular basis or for special guests or functions

Supervise and coordinate activities of cooks and

workers engaged in food preparation

Restaurant Manger

Ensure that Restaurant operate Fluently

Maintaining High Standards and Food Services

Organizing Marketing Activities

Planning, Coordinating and Designing Menus

Dealing with Customer complaints

Meeting and Greeting Customers

Requiting, Motivating and training of staff

Dealing with staff issues

Administer staff register and rosters

Maintain stock levels

Ordering stock and control purchases

Preparing cash drawers and providing float

Cash up and shift balancing

Checking deliveries and paying suppliers

Maintain Food cost

Accounting and E-Filing

Opening and Closing restaurant

Work Experience Hunters Rest Hotel Reception & Reservations Welcoming Guests

Assisting in Guest Needs

Check in and Check out Guests

Handling of Guest Accounts

Following up on outstanding Guest Accounts

Charting Reservations Manually

Making Reservations and Sending Confirmations

Sending Guest Invoices

Answering the telephone

Allocation of Deposits on Guest Accounts

Allocation of Deposits on Future Reservations

Filing Invoices

Cash Up All departments of the Hotel

Night Auditing

Working with Guest Monies

Checking Deposits and Daily Reservations

Jan 2013 – September 2016

Hunters Rest Hotel was

taken over by Protea in

June 2014

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4 P a g e

Work Experience Hunters Rest Hotel

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Assisting Banqueting

Assisting the Coordinator on Numerous Occasions

Handling Quotes and Follow Up

Booking Conference and Groups

Arranging Weddings

Sending Invoices

Receiving Deposits and Payments

Customer Satisfaction

Assisting with Sales and Marketing

Designing adverts for The hotel

Marketing the Hotel on Web and Magazines

Assist in arranging marketing events

Assisting in designing the website

Protea Hotel Hunters Rest

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Revenue / Reservations Manager

Do Pricing meeting doc’s- Meeting at 09:00 am

Respond to group leads / Do Group quotes / Follow up Manage the rate board / daily rate according to occ% Check all in-house / previous night / arrival bookings Daily comparison with OTB vs. last year OTB

Charge No show reservations

Review Group Block pickup- release unused/oversold Review group mini hotels- VRW Command in Marsha

Balance Marsha and Opera inventory

Build Groups in Marsha as well as Opera

Validate restrictions in Opera and in Marsha

Review Transient availability for 90 days

Review hotel rooms authorization

Ensure availability on OTA’s reflect the same as Opera Check Junk Rates, Check rate codes not yet mapped

Check OXI messages, Check OXI Rate program table

Check Duplicate profiles

Test Sell Marsha, Marriott.com, Proteahotels.com

Managing the Reservations TEAM

Do monthly reservations roster

Check OTA’s for commission invoices to be paid

Three month forecast for Marketing Pack

Previous Month Performance for Marketing Pack

Dealing with Guest Queries / Make Reservations

Check in and Check Out Guests

Dealing with Guest Accounts

Checking and allocating for Deposits and Payments on Bookings and Accounts

Site Inspections / Showing The hotel

Protea Hotel Hunters Rest

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MOD Shifts

Manager on Duty

Ensure smooth running of the hotel on your shift

Opening and Closing

Shift Balancing

Interacting with Guests

Checking Deliveries

Check Staff Levels

5 P a g e

Work Experience African Pride Mount Grace

Country House and Spa

Autograph Collection

By Marriott

Oct 2016 – June 2020

Retrenched

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Reservations Manager

Managing the Groups & Transient Reservations TEAM

Monthly Rosters

Staff Training

Balance Marsha and Opera Inventory

Following Group Process according to Marriott

Group Room Pickups

Ensure Prepayment on all Bookings

Group Invoice recon and sending invoices

Handling BQ O-Status Accounts

Allocating Payments

Dealing with Overbooking and Overflow

Assisting with Revenue Forecast

Checking arrivals

Preparing and Overseeing Group Function Sheets

Operations Meetings

Preconference meetings with Group Organizer

Monthly Commission provision

Monthly Comp reports

Weekly Group Scrub Meetings

Weekly SSM Revenue Meetings

Controlling Group Pipeline

Onesource and Cvent Quoting

Check the rates we are selling

Dealing with GUEST complaints

Making use of Marriott E-Tools

Monthly Reservation Statistic to Marketing

Organizing and Hosting Site Inspections

Checking daily revenue, OTB, Forecast

Setting Targets for the Reservations TEAM

Charging cancelations and no shows

Department HR, Checking Salaries, Leave Schedules & Leave Planner, Interviewing Candidates, Checking Hours, Sunday and Public Holidays

Visiting Clients with the Sales TEAM

MOD Shifts

Manager on Duty

Ensure smooth running of the hotel on your shift

Check Staff Levels with Supervisors

Staff meals are out in time

Interacting with Guests

GUEST Satisfaction

Check that meals are prepared in time for GUESTS

Check conference setups and Tea Breaks

Assist with Function setups and Handovers

6 P a g e

References Chantel Rossouw

Graham Milne

Ben Jonas

Madeleine Scholtz

Monique Kiefer

Gareth Alexander

Siyanda Dlamini

Kim Roberts

Ernst- Jan Hiltemann

Anthony Da Silva

Morne Visser

Ronel Bezuidenhoudt

Vanessa Venter

Front Office Manager Hunters Rest Hotel 2008

072*******

General Manager Hunters Rest Hotel 2008

082*******

General Manager Hunters Rest Hotel 2013

014*******

Owner of Orange Grove Restaurant

083*******

General Manager Protea Hotel Hunters Rest 2012

072*******

Assistant GM Protea Hotel Hunters Rest 2015

079*******

General Manager Protea Hotel Hunters Rest 2016

082*******

Assistant GM AP Mount Grace 2016

079*******

General Manager AP Mount Grace 2017

082*******

General Manager AP Mount Grace 2019 - date

014******* / 076*******

Assistant GM AP Mount Grace 2018 - date

071*******

Capital Hotel School Pretoria

012*******

The Nail Clinic Rustenburg

014*******

Motivation

I am self-motivated, well organised and dedicated worker. I perform well under pressure and I enjoy and respect my responsibility and challenges. I have had a successful relationship with staff and clients. I can competently operate independently and in teams. I am honest, loyal and committed to my deliverables. I am an avid learner and am always willing to perform challenging outputs. I am a thorough individual and I believe strongly in follow through of my responsibilities. I take full accountability for my responsibilities. Thank you

The End



Contact this candidate