Manager Customer Service

MARY LOPORCHIO

*************@*****.*** • 818-***-**** • Tucson, AZ 85739

PROFESSIONAL SUMMARY

An accomplished Senior Project Manager with demonstrated success, managing large National Accounts in the retail, multi family, commercial and Hospitality markets. My extensive knowledge of training new team members, creating efficient processes and building customer programs has enabled me to lead one of the largest National Accounts in the country. My proven ability to deliver exceptional service to clients is due to the past 18 years of experience in customer service and leadership positions.

EXPERIENCE

12/2002 to 03/2020 Senior National Account Project Manager, Regency Lighting – Chatsworth, CA

• Communicating between design, architects, engineers, vendors, and electricians to ensure cohesive, well managed, and timely project completion.

• Direct interaction with end users, contractors, vendors, architects, and engineers, to solve complex technical issues that arise during the project life cycle.

• Responsible for training new Project Coordinators, and developing the skill sets to meet the requirements to become a Project Manager.

• Work with key manufacturers to help increase margin and overall project profitability.

• Manage all stages of the project life cycle, including material orders, vendor management, material logistics, site delivery coordination, technical field issues, damages, warranty claims, and final close out and billing of the project.

• Manage a portfolio of business exceeding 8+ million per year. Major accounts include Disney, H&M, Core Power Yoga, PAC SUN, and Rituals.

• Reported to the Director of Operations.

• Helped to create new process efficiencies, and implement them with the Project Management team.

• Direct interface with the design team, to help find manufacturers products that would meet the design esthetics of National Account customers.

• Partner with the sales team to identify new customer opportunities, and assist with customer introductions.

• Highly proficient in reading blue prints.

• Manage customer owned inventory, including quarterly cycle orders, custom product orders, and overall inventory levels, to ensure inventory was ready to ship based on construction roll out dates. 01/1992 – 12//2002 Branch Manager, Accent Plumbing-Los Angeles, CA

Managed the day to day operations of the business.

Perform all book keeping operations, including cash balancing, AR, AP, disbursements, and monitoring employee. handling of funds to ensure compliance with company policies.

Reconcile monthly sales figures to determine gross profit.

Provide detailed financial data for key stake holders.

Monitored customer account balances and pursued past due payments.

Managed vendor negotiations for increased cost support.

Resolved vendor and employee inquiries about invoices and purchases.

Ensure all new hire training and certification is conducted per company policy.

Process new hires and maintain associate personnel files.

Provide and ensure exceptional Customer Service to both internal and external customers.

Coded invoices and other records to maintain organized and accurate accounting records.

Reviewed bank account statements to reconcile accounts by documenting correct financial information in the general ledger.

MARY LOPORCHIO

EDUCATION & CERTIFICATIONS

Rowland High School

Diploma

Skills

Microsoft Office (Outlook, Excel, Word)

Prophet21

Trello

Google Docs

Wrike

Blue print electrical plan reading

Community Service and Involvement

Habitat for Humanity-Local home projects

References

Personal and professional references provided on request.

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