Scrum Manager
Resume:
JHANAK KARKI
******.*****@*****.***
SUMMARY
Professional Scrum Master with 7 years of experience who has worked in iterative environments with an impressive record of delivering and implementing the project as per scheduled deadlines. Highly skilled and successful in coaching, mentoring, and leading cross-functional teams in adopting Agile/Scrum and Agile best practices with strong business results.
WORK EXPERIENCE
Sr. Scrum Master
07/2018 to Present
Blue Shield of California
601 12th Street, Oakland, CA
Scope of the project is to migrate Pharmacy provider for the Blue Shield of California. Project includes backend service development, web development and data migration from Caremark to CVS to enrich customer service and grow revenue by 2025.
Led and coached two different distributed team in a fast paced agile environment
Facilitated Scrum ceremonies like sprint planning, daily stand up, sprint review,and sprint retrospective
Created learning environment for team members by brainstorming ideas through guilds, agile events and learn fast iterations
Continuously Improved empirical process (Transparency, Inspection and Adoption) for Scrum and Kanban teams
Assisted internal and external communication, acted as an information radiator to improve transparency, scale practices and apply retrospective feedback into action
Utilized Kanban for a small team of less than 5 people
Tracked, escalated and removed impediments and blocked teams when necessary
Coached team on various tools like JIRA, and ServiceNow to increase executing milestone on-time.
Ensured client deliverables were on time and met quality standards and done within budgeted allocation of time to increase customer satisfaction.
Created process like requirement funnel, resource management, events, quiet hours for Scrum and Kanban teams and vetted process through team and cross-teams
Coached team on various tools like JIRA and ServiceNow
Created JIRA dashboards for team velocity, pie chart, sprint hours and team health
Scrum Master/ Sr. Business Analyst
08/2016 to 07/2018
Epay World LLC
19495 Biscayne Blvd, Aventura, FL
Collaborated with all level of Stakeholders to capture epic, features and user stories with acceptance criteria
Worked with Product Owner, key stake holders and teams to prioritize product and sprint backlog using MoSCoW and poker techniques
Facilitated customer surveys and interviews to clearly define and design user-based requirements
Worked closely with the technical team to ensure critical product requirements are translated into accurate functional specifications in form of user stories
Conducted GAP analysis by extracting AS-IS system capabilities using API calls, data extraction via SQL quarries and created TO-BE requirements as part of a GAP analysis
Performed User Acceptance Testing (UAT)
Created and maintained Requirement Traceability Matrix (RTM)
Elicited, documented and refined user stories using JIRA in Gherkin format
Maintained various artifacts like sprint burndown, burnup and velocity chart
Reviewed user catalog, manual and conducted research with end-users to document usability for the application
Created user stories for data migration from data warehouse using SQL, transformed and loaded customer data into multiple tables
Designed interfaces and process flows for integration with diverse in-house applications as external applications
Recognized for attention to detail, collaboration with team members, providing expert prototyping for multiple web-based applications using Balsamiq
Collaborated with the business and development team to perform usability testing verify that web-pages has consistent look and feel over the entire
Facilitated technical reviews, FSD walkthroughs, and conducted various meetings with SME, Vendors, users and other stakeholders to resolve complex technical roadblocks for medium project
Participated in test plan/test cases walkthrough for the business and development teams to provide feedback and/or approval sign-off
Project Co-Ordinator
03/2014 to 11/2016
ZTE Corporation
Shenzhen, China
Looked after the overall progress of the projects; especially the critical projects where top management has a high concern to resolve the obstacles immediately either during the implementation phase or at the closure of projects
Followed up and coordinated and worked with various operational support teams and stakeholders like project team, commercial team, logistic team, subcontractors, and project sponsors to meet sales and revenue target set by the management and exceed the needs of customers
Involved in negotiations, pricing, contract management, new business development, revenue collection, product demonstration continuously over six years
Liaised with Telecommunications Authority (NTA), Ministry of Information and Communication (MOIC) for upcoming opportunities, threats, and different legal aspects of Telecommunication Business and project management
Performed activity based cost analysis, ROI, and NPV calculations
Performed stakeholder analysis top identify the key players for project success
TOOLS
JIRA, Tableau, MS Project, ServiceNow, Confluence, Advance Excel, SharePoint, MS-Outlook, GitHub, SQL Server
SKILLS
Customer Interaction
Process Improvement
Project Management
Risk mitigation planning
Scrum
Lead teams in adopting Agile/Scrum methodologies
Servant leadership
EDUCATION
Atlantis University
Masters of Business Administration and Quantitative methods
1442 Biscayne BLVD, Miami, FL
Bachelors of Commerce from Monad University, Hapur, India
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