Front Office Social Media

Kalisharan Rasamanygam

Email ********@*****.*** Mobile +601-******* Johor Bahru, Johor

An overall experience of 6 years with key competencies pivoting around facility management, front desk & office administration. Responsible with supporting the Front Desk Manager in the day-to-day leadership and overseeing the front office operations. Instituted daily agent inspections to ensure service standards are being maintained. Successfully managed front -desk day-to-day operations to achieve optimum performance, profitability, and 100% guest satisfaction.

Career Profile

OCTOBER 2018 - PRESENT

FRONT OFFICE EXECUTIVE, GOODWOOD PARK HOTEL -SINGAPORE

• Supervising of Front Office operations, assistance to MOD (Manager on Duty) in handling all the daily activities, rate confirmations for the guest, special treatment for VIP

• Communicated with all department managers (housekeeping, engineering, security and sales) on continuous basis

• Continuously coached and counseled associates by role playing likely guest interactions and providing constructive criticism to better meet the expectations of the guest.

• Followed up with all guest comment cards via email, mail, or telephone and provided any necessary service recovery.

• Consistently made the most revenue for room category upsells in FO department. Reaching out to guests prior to their arrival offering them a room upgrade or an extra room

• Scheduled staff to ensure proper levels of customer service, while also meeting payroll demands

• Attend and participate in meetings coordinated within the hotel as well as community meetings which focused on tourism and safety.

• Plan and moderate monthly department meeting and received positive feedback from peers

MAY 2016 TO SEPTEMBER 2018

ROOM CONTROLLER, RAMADA BY WYNDHAM – SINGAPORE

• Established strong relationships with all hotel support departments to communicate daily needs of front

• Prepared all pre-blocked arrivals for the following day; i.e. V.I.P.'s, Special Requests, Tours and Groups

• Assist and lead front desk agents in problem solving, answering their questions, and continuing to allow them to learn and grow.

• Work closely with event planners, and banquet team to insure successful events

• Ensured that front office paperwork was completed quickly and efficiently to help operations run smoothly

• Monitors payroll daily to ensure the maximum productivity while staying within budget.

• Responsible for Guest Assistance Files and guest surveys and worked on how to improve hotel satisfaction & loyalty

Kalisharan Rasamanygam

Email ********@*****.*** Mobile +601-******* Johor Bahru, Johor 2

MARCH 2015 TO APRIL 2016

GUEST RELATIONS OFFICER, RENAISSANCE- JOHOR BAHRU, MALAYSIA

• Handling guest inquiries in a courteous and efficient manner

• Received and handled guests' complaints and coordinated with Duty Manager to resolve issues.

• Arranged customized service for guests, which includes communicating the guest details and logistics in a clear, detailed, and timely manner.

• Cashier operations: posting room and F&B outlets charges, settling the bill, everyday communication with Accounts department regarding corporate guests bills and methods of payment

APRIL 2013 TO MARCH 2015

FRONT OFFICE AGENT, KSL RESORT - JOHOR BAHRU, JOHOR

• Efficiently managed front office relationships to assure proper information management and service standards.

• Handling management of facilities to ensure the cost-effective & smooth running of operations.

• Responding to enquiries and queries from the client over the phone, email or social media.

• Creating as well as managing the database of personal information.

• Accountable for attending all the calls from the clients and routing them to the concerned department or person.

• Organizing several training sessions for the team members to heighten their performance.

• Attending guest complaints and provide service recoveries EDUCATION

MANAGEMENT & SCIENCE UNIVERSITY (MSU) - SHAH ALAM MALAYSIA Diploma in Graphic Design 2009-2011

SINGAPORE HOTEL and TOURISM EDUCATION CENTRE

Certificate of participation: “Wow” your Guest Series: Winning Back Unhappy Guest 2019

SINGAPORE NATIONAL EMPLOYER FEDERATION

Certified Interpersonal Communication Skills of Achievement 2017 Kalisharan Rasamanygam

Email ********@*****.*** Mobile +601-******* Johor Bahru, Johor 3

TECHNICAL SKILLS

• Micros Opera Full Service

• MS Office (Word, Excel & PowerPoint) and

Internet Applications

• Adobe Full Service

• Central Reservation System

• Payment Processing

COMMUNICATION SKILLS

• Phone Etiquette

• Non-Verbal Communication

• Adherence to Policies & Procedures

• Active Listening

• Written & Oral Communication

• Upselling - Sales & Promotion

MANAGEMENT SKILLS

• Problem Solving

• Time Management

• Leadership

• Sustainability

• Teamwork – Guide & Mentoring

• Resolve Complaints

LANGUAGES

• English – Fluent in Speaking and writing

• Malay – Fluent in Speaking and writing

• Tamil – Fluent in Speaking

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