Project Manager Disaster Recovery

Muzaffar Hussain

Address Katy, TX, *****

Phone 832-***-****

E-mail *************@*****.***

Driven and dedicated Program Director with 14 years of experience in building successful aspects of operations and management for both non-profit and for-profit organizations. Dynamic analytical thinker, innovative problem solver and effective people manager with high-level negotiation skills in determining appropriate solutions and managing exceptional teams to meet and exceed demanding targets. Work History

05/2018 -

08/2020

Program Director

ICNA Relief USA, Houston, Texas

• Oversaw, coordinated, and facilitated program training, technical assistance and successful program progress of all staff.

• Coached team members on productivity strategies and performance improvement plans to ensure clear communication, collaboration, coordination, and cooperation to exceed requirements and expectations.

• Improved success of program by making proactive, creative adjustments and forming unique solutions to operations.

• Maintained file and process audits to ensure provider accountability, completeness, accuracy, and program compliance.

• Analyzed and conducted reviews over the allocated budget from FEMA to operate Texas DCMP.

• Interacted and met with city, county, and state-level officials regarding funding and grants to fulfill any project requirements and client needs.

• Directed simultaneous projects and boosted efficiency by facilitating continuous improvement through programmatic discussions with subsidiaries. 09/2017 -

05/2018

Housing Inspector

WSP Inspection Services/FEMA, TX, FL, Puerto Rico

• Texas, Florida, and Puerto Rico.

• Hurricane Harvey: Deployed to Houston and Corpus Christi to handle approximately 175 applicants through the FEMA Housing program.

• Hurricane Irma: Deployed to Orlando and Miami area in Florida to aid approximately 150 applicants.

• Hurricane Maria: Deployed to San Juan, Guaynabo, Toa Alta, Toa Baja in Puerto Rico to resolve and improve operations for over 200 processed applicants

• Conducted interviews, gathered data, physical samples and photographic evidence of disaster damages following the natural disasters.

• Collaborated with the Federal Emergency Management Agency (FEMA) and other organizations directly to coordinate and resolve issues affecting individual victims.

• Carefully evaluated each situation to both satisfy applicant's immediate needs such as hunger prevention, medical and shelter while determining ig work was in accordance with all applicable city, state and federal guidelines and discipline-specific codes.

• Drove operational improvements which resulted in savings and improved profit margins. 12/2014 -

09/2017

Claim Manager

Vulcan Management, Houston, Texas

• Gathered information through interviews to update customer profiles and to complete field investigations/

• Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.

• Determined proper course of action for claims processing and handled each claim consistently with client and corporate policies, procedures, best practices and regulations.

• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.

• Documented all information gathered field and uploaded data to company database for efficient processing using spreadsheets.

11/2006 -

12/2014

Production Planner/Liaison & Project Manager

FMC Technologies, Houston, Texas

• Operated as a liaison between quality engineers' customers and document control department to ensure the on-time delivery to the customers according to specifications.

• Managed and closely collaborated with project members to account for safe documentation of data, records, daily scanning and tracking.

• Worked with operations leadership to develop and implement processes which significantly improved scheduling and inventory processes, resulting major reductions in inventory while improving internal and external delivery performance.

• Devoted special emphasis to helping suppliers understand any questions about quality, procedures, documents, or forms required.

• Prepared high quality daily, weekly and quarterly reports and motivated members to promote efficiency and adhere to production schedule in a way that wise widely received.

• Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.

Education

08/1994 -

05/1998

Bachelor: Business Administration Accounting

Texas Southern University - Houston, Texas

Project Academy Modules A&B Workshop

FMC Skema Business School St. Michael Academy - Houston, TX Affiliations

Selected by FMC Technologies for project management Study program to complete workshop Courses - Metallurgy training, Requirements for Manufacturing Process Quality Plan & Source Product Process Awareness CPIM Candidate - courses through APICS - working toward finishing all modules certification SAP Independent Study - SAP Materials Management module Member, APICS (The Association for Operations Management), 2000 to 2009 Member, President 2011-2012, FMC Well Spoken Toastmasters Club, since 2007 Volunteered for the following organizations:

• Houston Food Bank

• Islamic Society of Greater Houston (ISGH) Funeral services and Relief efforts

• Islamic Circle of North America (ICNA) Relief work in Galveston, TX during the Hurricane Ike POD setup.

Skills

Budget coordination

Policy and procedure improvements

Team leadership and direction

Program leadership

Performance monitoring

Disaster Recovery / Business Continuity

Supply Chain Management

Logistics Operations

Claims Management

Proficiency in Microsoft Office, DART, and Xactimate Documentation proficiency

Certifications

Department of Insurance Texas Adjuster

Certified in National Flood Insurance Program)

Certified Pilot Claim College Courses

Certified in SCPro Level 1 - from the Council of Supply Chain Management

Contact this candidate