Manager Customer Service

Cindy Barrios

South East London

Mobile: 074******** Email: *******@*******.**.**

A highly experienced Customer Service Advisor and Office Administrator with Certification in Business Administration in addition to Bachelor in Oil & Gas Management and Diploma in Higher Education keen to continue career in office administration. A highly motivated and hard working individual with 12 years working experience and proven track record of customer service, cash handling, office administration that has the ability to prioritise workload and problem solve. With strong time management, organisational skills, and meticulous attention to detail I feel my current skill set would be an asset to the role of Administration Assistant.

Key Career Achievements include:

• Highly experience in field of Customer Services and Office Administration

• Bachelor in Oil & Gas Management

• Diploma in Higher Education

• Certificate in Business Administration

Employment History

iRemitOn, London

Customer Service Advisor January 2020 to July 2020 Reporting to the CEO my main achievements and duties include:

• Processing of transactions for customers in a timely manner

• Providing information about Company services to customers and answering any queries they may have

• Managing any transactional incidents in an efficient manner

• Liaising with key stakeholders and building good working relationships with other teams

• Providing reports for control departments

• Banking reconciliation

• All work is done in line with Company policy and procedure and ensuring knowledge is kept up to date

Carpisa, London

Sales Assistant August 2019 to December 2019

Reporting to the store manager my main achievements and duties included:

• Ensured good working relationships were established and maintained with clients

• Used my good working knowledge of products to maximise sales opportunities

• Managed all customer enquiries in an efficient manner and ensured customers were happy

• Offered relevant advice to customers across all products

• Worked towards and achieved all sales targets set

• Built good working relationships with my colleagues and key stakeholders Acqua Di Parma, London

Beauty Consultant December 2018 to July 2019

Reporting to the area manager my main achievements and duties included:

• Sold products to customers and gave advice when appropriate

• Opened and closed the stand

• Managed the till which involved handling of cash, transactions and refunds

• Stock management

J&K Group, London

Receptionist January 2017 to November 2018

Reporting to the Manager director my main achievements and duties included:

• Acted as the first point of contact to J&K for all visitors

• Ensured safety and security was maintained at all times

• Managed the daily post and courier service

• Ensured good working relationships were maintained with colleagues

• General administration including printing, sending out materials, updating spreadsheets, minute taking

• Assisted ISO Manager with the co-ordination of internal audits Marks and Spencer’s, London

Customer Service Advisor May 2015 to December 2016 Reporting to the area manager my main achievements and duties included:

• Assisted customers with any queries

• Managed stock and replenished when appropriate

• Ensured tills had correct money and no variations were shown

• Opened and closed the store

• Followed Company policies and procedures at all times

• Bought and sold currencies

AM2PM, London

Net A Porter November 2014 to February 2015

Reporting to the area manager my main achievements and duties included:

• Managed the packing of luxurious items of clothing and jewellery as per Company procedure

• Ensured orders were accurate and matched customers purchase before packing

• Ensured items were in excellent condition

The Money Shop, London

Customer Service Representative September 2014 to November 2014 Reporting to office manager my main achievements and duties included:

• Managed sales and promoted offers to up sell products

• Ensured key performance indicators and targets were met

• Ensured safe balance was correct

• Handled cash and ensured no variances

• Ensured gold and silver items met criteria for pawn broking

• Bought and sold customers foreign exchange currency

• Ensured paper work was kept up to date

Cheque Centre Limited, London

Customer Service Representative August 2013 to August 2014 Reporting to the office manager my main achievements and duties included:

• Maximised sales and promoted offers to customers

• Ensured key performance indicators and targets were always met

• Managed handling of cash and ensuring no variances in till

• Assessed customers eligibility for loans

• Ensured all paper work was kept updated

Business Centre, Lewisham College

Office Assistant September 2008 to June 2009

Reporting to Lecture my main achievements and duties included:

• Completed office administration tasks to support college staff

• Answered all telephone, email and face to face enquiries

• Prepared documents and letters

• Managed complaints process

Education

Bachelor in Oil and Gas Energy Management

2020

Coventry University, London

Diploma of Higher Education, BSc Management 2019

Plymouth University, London

Certificate in Business Administration 2014

Lewisham College

Additional Information

o IT literate – fully proficient in Microsoft Office Packages – Word, Excel, Power Point o Languages – English (fluent), Spanish (fluent)

References Available upon request

Contact this candidate