Customer Service Representative

CURRICULUM VITAE

Personal Details:

Name : ASABA JOSEPHA TABANG

Marital Status : Single

Nationality : Cameroonian.

Tel : +971*********

Email : ****************@*****.***

Visa status : visit visa

CUSTOMER SERVICE REPRESENTATIVE

OBJECTIVE

Energetic Customer Service Representative with over 5 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

ACHIEVEMENTS

Increased customer base by following aggressive up-selling activities.

Decreased customer complaints by employing dedicated customer orientation plans.

Managed a high-volume workload within the deadline period of 8 hours.

Suggested and helped implement a central customer information base, which increased efficiency of the company.

Cultivated an extraordinary level of customer loyalty by providing them with on-the-spot waivers and discounts, as per company policies.

CORE OF COMPETENCIES

Selling Skills / Customer Engagement / Customer Service / Administration Capabilities / Time Management / Multi-Tasking capability / MS-Office / Independent Worker / good communication skills.

WORKING EXPERIENCE

LAUNDRY LOUNGE (UAE’S FIRST SEFT SERVICE LAUNDROMAT) DUBAI OCTOBER 2019- APRIL 2020

Position: Customer Service / Sales Representative cum Cashier

Responsibilities:

Assisting customers with questions, needs and purchases

Answering telephone calls, receiving and directing visitors.

Assist customers with machine operations

Completing each transaction in efficient manner.

Identifying customer requirements.

Assisting customers with purchase decisions.

Operating electronic cash register.

Collecting payment by cash or credit card.

Issuing of receipt to customers.

Cleaning and disinfection of the machines and the lounge.

DOVV SUPERMARKET DOUALA- CAMEROON 2015-2017

Position: Sales Assistant

Responsibilities

Attending weekly sales meetings.

Cultivating successful relationships with retail customers.

Completing each transaction in efficient manner.

Identifying customer requirements.

Preparing products for display.

Assisting customers with purchase decisions.

Assisting in physical inventory.

GARAGE AUTO SAINT THOMAS 2013-2015

Position: Customer Service Representative

Responsibilities

Answering telephone calls, receiving and directing visitors, filing, scanning, and photocopy and faxing.

Data entry,report writing and analysis

Management of office material, stock, inventory.

Filing and classification of office documents systematically

Performing multifaceted general office support

Sending and receiving forms for the company

Run errands within and outside the office Etc.

EDUCATIONAL QUALIFICATIONS

Bachelor degree in Environmental Sciences. University of Buea Cameroon

GCE Advance level certificate.

Personal Skills:

Self-disciplined, open to new ideas and ideals, duty conscious, ability to adapt with different people, cultures and environments. Honest, respectful, and trustworthy, good communication skills and professional personal presentation, good computer knowledge, fluent in English, French basic.

Hobbies:

Travelling, Love listening to good music, engaging in educative talks, Love reading.

Reference: Available upon request.

Contact this candidate