Manager Resources

Yong Shu Ching

Address : Blk M* No ***, Pandan Persiaran 1, Pandan Jaya,

*****, ***** ******

Mobile Number : +601*-*******

Email : **********@*****.***

WORK EXPERIENCE

Maxis Boardband SDN BHD Kuala Lumpur, Malaysia

Channel Operation Support Apr 2019 – Present

Respond to or route queries from dealers and channel team members in a timely manner with accurate information.

Managing the day-to-operational functions that support the partner lifecycle such as new dealers onboarding, renewals, terminations

Update data in systems to drive accurate and complete information (dealer info, contact/email/address/bank details, portal access).

Create documentary for dealers to operate in Maxis apps.

Proactively identify areas for improvement and develop recommendations for solutions.

Cross-train to backup to other channel operations team members. Sellbytel – Google Project Kuala Lumpur, Malaysia

Customer Service specialist Jan 2017 – Dec 2017

Reply to inquiries via telephone, email and live chat

Use available resources efficiently to assess the customer’s issue and recommend valid solutions

Escalate unresolved issues to the appropriate Risk Team or SME

Record details of each customer interaction and any actions taken

Follow up on any customer issues requiring additional research

Maintain CSAT score (Customer Satisfaction)

Attend all Customer Services team meetings, as required Australian High Commission Kuala Lumpur, Malaysia

Human Resources Casual Staff (contract) July 2016 – Dec 2016

Handling and filling of confidential HR documents

Assisting in scheduling HR related activities

Assists other HR roles with staffing, benefits and training

Assists in updating organisational charts and online directories

Assists in maintaining vendor files and establishing new vendors

Assists HR team members with special supply orders

Assists SAO in any project

Goh & Partners Legal Firm Kuala Lumpur, Malaysia

Litigation Clerk Aug 2013 – May 2016

Provide assistance in courtroom proceedings

Registered Letter of Demand

Issue Summons

Requests for Default Judgement

Application to Emolument Attachment Order (EAO)

Sent letters to debtor’s employer

Organising and cataloging documents for pending legal matter

Answering telephone calls from bank

World Vision (M) Bhd Petaling Jaya, Malaysia

Executive Administration Jan 2012 – Jul 2013

To assist in administrative work that involves managing incoming phone calls

Opening and sorting mails

Creating ID for new donors

Updating donors details from system

Keying in and Checking Payment from donors

Issue receipts and sent to donors by email or mail

Sourcing and coordinating volunteers/part timers in the event

Participate in promotional events where necessary

Any other task that are given time to time

Bank Recon and Filling

Little Sunshines Tuition/Daycare Centre Kuala Lumpur, Malaysia Tutor Jun 2009 – Dec 2011

Review and prepare shared course materials and

worksheets for use in the tuition centre

Attend to parents request, enquiries, feedback and to periodically review students progress

Organise and assist an outdoor activities when school holiday

Any other operational and admin duties as assigned Heap Yee Sdn Bhd Kuala Lumpur, Malaysia

Administrative Assistant Jan 2008 – Apr 2009

Opening and sorting mails

Communicated and allocated drivers

Contact client and make sure they receive packages

Collecting, recording and filling order forms

EDUCATION

College Bandar

Qualification : LCCI

Year : 2010 – 2011

SKILLS SUMMARY

Language skills : English (Immediate)

Mandarin (Fluent)

Malay (Immediate)

Cantonese (Fluent)

Computer Skills : Microsoft Office (Word, Excel, Power Point & Outlook) REFEREES

Mrs Tiffany Chin

Piano Teacher/Owner of Little Sunshine Centre

Tel : +601*-***-****

Mrs Leanne Cheah

Human Resources Manager

Australian High Commission

Tel : +601*-***-****

Mrs Tan Pei Ling

Donor Relation Manager

Tel : +601*-***-****

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