Warren S. Thompson

****N. **ndSt

Tampa, FL *****

813-***-**** (h)

404-***-**** ©

adgavl@r.postjobfree.com

Roles:

Business Analyst

•Project Management

•Program Management

•Change Management

Product Development/Release Management

INFRASTRUCTURE EXPERIENCE:

•Wireless

•Software/Hardware

•Networking

•Telecom

•E-Commerce

•DAS installation/implementation

TOOLS:

•MS Project

•MS Office Suite

•SharePoint

•Visio

METHODS:

•PMI

•ITUP-PRISM

•SalesForce

•Master Data Management

•Waterfall

•Agile (Hybrid)

•Scrum

INDUSTRIES SUPPORTED:

•Large Enterprise Customers

•Mid-Market

•Healthcare

•Hospitality

•Financial

•Manufacturing

•Education

•Law Enforcement

•E-Commerce

•Vendor & Account Management

EDUCATION:

•2 Year- Accounting Technical DeKalb Tech 1988

•Vocational Studies, Accounting Studies,

•

•Hillsborough Community College 1981-1983

•Accounting/Computer Science

•

CERTIFICATIONS:

•CCSP-Citrix Certified Sales Professional-Presentation Server

•Voice and Data, ACSI

•

•

ADDITIONAL TRAINING:

•Miller Heiman

•Zig Zigler

•Axiom

•Dale Carnegie

GRC Governance, Microsoft Dynamics, Power BI, MDM Master Data Management, Mobile Device Management AirWatch, MobileIron, Vendor Management, Watson Campaign Automation, e-Message, (RCM) Revenue Cycle Management, Release Manager, Firewall, Cybersecurity, Network, Unified Communications, Segmentation, Backup and Restore, Project/Program Manager API’s, KPI’s goals in software and hardware, Enterprise and SMB, ServiceNow, PeopleSoft 9.2, POS, DAS head-end equipment, Voice Transformation, Procurement, Logistics, Supply Chain, IMS Core Platform, (ECM) Enterprise Content Management, 4G, LTE, MDM, AirWatch, MobileIron, ERP, Proficient in highly technical products and services and SDLC lifecycle, Jira,

Business Analyst: includes over 7 years of experience managing large and complex projects consisting of multiple projects and multiple teams. Microsoft Dynamics, Microsoft Project, SharePoint

Project Manager Office (PMO): Very experienced Development, Implementation, Design, which includes, Amgen, General Mills, Honeywell, Gaylord National Harbor, William Patterson Univ, Chicago Public Schools, Chicago Police, and Cleveland Pub Schools, VA San Francisco-New York.

Sr. Project Manager: Leads with GRC Governance, with a Consultative style that will meet and exceed customer expectations, with Webinar Training, PM/Microsoft Office Suite, extensive knowledge with PMI Tools, and methodologies. Microsoft Dynamics, Microsoft Project

Implementation/Deployment: Experience with API’s Vendor Management, On-Site Deployment Staging and Kitting of Mobile Devices, PowerBI, UAT testing/development, MDM of both Apple OS, Android software/hardware, activations. And Master Data Management, Infrastructure, Unified Communications, Java, DAS equipment of IT and Telecommunications. Also E-Commerce, Hospitality, Vendor Account Management.

SKILLS INVENTORY

Program Management:

GRC Governance, Release Manager, Strategic Management, DAS head-end

Equipment, SDLC, ERP, Jira, SQL queries, Java

Best Practices

Business Case Development

Program Infrastructure (Organization, Materials, Deployment)

(RCM) Revenue Cycle Management

Business Analyst/Project Management:

•PMI process areas including: API’s, KPI’s Integration, Scope, Schedule, Cost, Quality, Master Data Management, Release Manager, Resource, Vendor Management, Communication, SQL, Java, ERP, Microsoft Dynamics 365, PowerBI, Peoplesoft 9.2, SAP, Salesforce, ServiceNow, MDM AirWatch, MobileIron

•Product Development, Implementation/Deployment, Vendor Management, (RCM) Revenue Cycle Management, project templates, including Customer Webinar Training, Project Deliverables, Status Reports to Management, Project Management Collaboration.

•Schedules, DAS head-end, Customer Web Training Completion, Procurement, Logistics, Supply Chain

•Salesforce Administration page layout, custom fields, workflow triggering email, task creation, analytics snapshot, lead accounts, contact opportunities, cases, campaigns, reports, dashboards, configuration, customization, permission sets, user roles, profiles, field level security.

Chronological Summary of Experience

CEI- Computer Enterprise, Inc - Tampa, FL 6/2020- 8/2020

(Contract) Publix

Network Engineering- Project Manager

Assist other Network Engineers, Project Managers on projects related to corporate move changes to any older Publix store to install large enterprise upgrades, networking concepts and technologies to facilities, working closely with cable vendors, electrical contractors.

AgreeYa Consulting – Tampa, FL 4/2020 – 6/2020

(Contract) Amgen

IS Business Analyst Senior Associate

Support Post Contracting Activities for Key IS Managed Service Agreements

Facilitates contract change requests and ad hoc requests for services

Calculates performance credits, Service Now (Queries on Incidents, Change, Release)

Manages quarterly budget forecasting and accrual budget submissions to Finance

Engages with contract owners and procurement to coordinate and monitor annual purchase orders

Provides analysis and feedback to help resolve post-contracting issues Supports contract compliance.

RNR IT Solutions Inc, - Temple Terrace, FL 5/2019 – 8/2019

(Contract) Verizon Business

Lead Business Analyst

Working in an agile environment, Articulate for the GRC Governance, API’s, KPI’s Power BI, and resources to track and monitor the progress of the projects, while also creating the following specifications for each client's projects.

Creation of User Stories, Tech Specifications, Requirements Document, work with in house and 3rd party developers, assisted with Scrum Master on open Jira tickets for closure, ERP software management, UAT testing and development, create test scenarios, with Asurion B2B and B2C

Facilitate the status and requirements with the 5G project, delivering any software gaps, with good client handling capability, good coordination with offshore resources, Procurement, Logistics, Supply Chain and understanding of SQL queries.

Facilitate stand ups regarding the status of project, drive team to end goals, used Google Docs.

Assisted the Project Manager with oversight of both consumer and business to business end goals.

Coordinate and document team activities, while working with developer, testing teams.

InsideOut- (T-Mobile) St. Petersburg, Florida 3/2019 – 5/2019

Sales Innovation Representative

Responsibilities include: to manage my daily activities, to work closely with T-Mobile Account Managers, set appointments in Salesforce, PowerPoint presentations, create graphs and charts of T-Mobile wireless product offering

Frontier Communications – Tampa, FL 1/2018 – 5/2018

Territory Account Executive

Responsibilities include: Consultative sales professional, SMB Account Manager, 4G, 5G, Wi-Fi, Triple Play phone, internet, tv, Unified Communications

Salesforce CRM tool, Marketing Manager Analyst, ServiceNow for cloud computing for customers.

Any additional support of resources - such as Pre-Sales Technicians and Sales Engineers, for Procurement, Logistics, Supply Chain

RME360- Tampa, FL 4/2017 - 9/2017

National Marketing Consultant

Marketing Manager Analyst and contacting database of prospects in Microsoft Dynamics 365 to manage my daily activities, to work closely with Attorney’s, Energy companies, Financial planners, set appointments, PowerPoint presentations, create graphs and charts of RME360 product offering, Peoplesoft 9.2, Salesforce CRM tool, SAP, ERP software management

such as Attorneys, Financial Planners, Energy, Solar companies for marketing seminar campaigns which are held at High end restaurant’s.

Metasys Technologies- Atlanta, GA 9/2015- 8/2016

Business Analyst

(Contract)

Marketing Analyst, Vendor Management, Field Glass, ERP software, Microsoft Dynamics 365 to manage my daily activities of configuring and reconfiguring tables, and to work closely with AT&T Retail clients,

Tier 3 support for Directv, and iPads for Core and Local Dealers for Retail stores

Implementation and Deployment and, also configuration and reconfiguring with iPads, Lenovo,

Windows tablets, Tracking metrics, Facilities management, Procurement, Logistics, Supply Chain

Organizational management, SharePoint, Data Visualization, supporting products such as, Verifone, Ingenico POS . MobileIron Administration dashboard, ServiceNow for cloud computing, including customizing of the dashboard, Directv techs for proper installation of Directv Content of info-motion, on Retail store TV's.

Group O Atlanta, GA 2/2015- 7/2015

Project/Program Manager – AT&T Marketing Business Solutions

(Contract)

Articulate for the GRC Governance, Release Manager and coordinate and facilitate meetings

Vendor Management, Field Glass, Management, Data Visualization, Marketing Manager

Power BI, ERP software management, Java, SAP, JIRA CRM, (RCM) Revenue Cycle Management, Microsoft Dynamics 365 to manage my project plan, daily activities, to work closely with AT&T Account Managers, set appointments for management conference calls, PowerPoint presentations, create graphs and charts of Kanban board AT&T product offering, UAT user test case scenarios, research and development, written SQL queries, Java

Microsoft Dynamics 365 was used for tracking metrics API’s and KPI’s, Facilities management, Organizational management, Procurement, Logistics, Supply Chain

Conducts risk assessments, facilitates communication across operational groups

Tech USA- Atlanta, GA 7/2014- 12/2014

Business Solutions Consultant, Lead Generation

(Contract)

IBM, Lenovo Products and Services, SAN

Marketing Manager Analyst, Account Management of IT and Telecommunications, Vendor

Management, Field Glass, Software development to businesses and identify the IT Director or MIS IBM . MDM, Mobile Device Management, Master Data Management, Firewall, Cybersecurity, Backup Rec, Unified Communications.

ASAP Staffing- Atlanta, GA 4/2013-1/2014

Project Manager, AT&T Mobility Solutions Services

(Contract)

Articulate for the GRC Governance, Release Manager used Microsoft Dynamics 365 for API’s KPI’s for AT&T wireless implementation and deployment 4G, WiFi, LTE, Hospitality, Amgen, JW Marriott, Department of Transportation, VA Hospitals, Quik Trip, Gaylord National Harbor

AirWatch Dashboard, SDLC, Roaming, Billing Trouble Shooting and support

Demo Pool, Conduct 4-hour administrator training via webinar conference covering SAP, CRM tool assigned . MSS deployment architect and staging, kitting group to ensure SOX, as well as porting in accordance, Procurement, Logistics, Supply Chain

Experience implementing and configuring AirWatch 7.0 ACC, Microsoft Dynamics, Power BI, ERP software.

Experience setting up shared devices, and AirWatch user groups, integration, secure content locker

Application delivery, and secure browser, experience with Apple iOS, Android, Windows, Blackberry

Mobile applications, MDM active directory integration, to mobile devices, Exchange Active Sync.

Microsoft PM office suite methodology, Deployment of devices, migration of old legacy to new ePTT.

Nexogy- Atlanta, GA 7/2012-12/2012

Project Manager/Channel Development Manager

Marketing Manager Analyst, recruited and activated sales and marketing, channel managers, partners

Wholesale, value added resellers for the Nexogy Product Lines, Voice Transformation, Unified Communications, IMS Core, Platform, SOX Compliant, Assisted with billing, cloud computing service, LMS, POS, hosted VOIP, Avaya, Cisco, Plantronics, Call Center solutions that includes training, call center mangers, sales collaborated on surveillance, VTS Recovery, and channel partner development (LMS) Learning Management System, Peoplesoft 9.2 for financial industry, ServiceNow for cloud computing

MarketSource-Verizon Business, Alpharetta, GA 6/2011-04/2012

(Contract)

Business Solutions Consultant

Marketing Analyst, upsold and cross sold voice, data, IP Bundled solutions, VOIP Bundled Solutions

Security, dedicated internet solutions and integration services for new and existing businesses

SMB Consulted with customers and advised them of product features and benefits,

Managed telecom and project management of installation

Clearwire, Tampa, FL 7/2010-11/2010

Project Manager-Clear Professional Voice and Data Trainer

(Contract)

Handled PM responsibilities for Clear Prof Voice, Training and Certification, Ring Central reseller

Recruiting of Channel Managers, Wholesale and Resellers, Ring Central reseller, Clear 4G, LTE, SDLC

Voice Transformation, IMS Core Platform, Testing and Trouble Shooting, wireless technology, Unified Communications, compliant, DAS systems, Avaya, Cisco, Plantronics, POS, VTS Recovery, Power BI, ERP, ServiceNow the cloud (LMS) Learning Management System.

CSI Companies Temporary Agency-Sage Healthcare, Tampa, FL 2/2010- 4/2010

Project Manager/Salesforce Administrator

(Contract)

Dispatched and ensured on-time movement and coordination of Field Service personnel for GPS

4G LTE Network, ERP software management, analytics snapshot, lead accounts, contact opportunities, cases, campaigns, reports, Procurement, Logistics, Supply Chain

Interacted directly with clients and technicians to plan and coordinate installations

Coordinated with field service managers regarding resource planning, logistics, and quality results

Alltel Wireless/Verizon Wireless, Clearwater, FL 10/2008-8/2009

Business Solutions Manager

Marketing Manager Analyst, Increased revenue by 30%

Driving B2B sales of communications services to new and existing wireless business customers.

4G, LTE, Billing, Testing, Trouble shooting, Roaming, prepaid phones, Aircards

Recovery, Push to Talk, GPS to SMB, DAS systems, Shipping, POS, MDM AirWatch, MobileIron

Assisted in vendor management experience, trainings, curriculum, designers

CGS-IBM, New York, NY 9/2006-10/2008

AT&T Wireless Sales Course Manager Training Consultant

(Contract)

Marketing Manager, completed AT&T Mobility, Wireless New Hire RET 100z Training

AT&T Advantage 6 Step Selling Process for Retail Manager’s and Retail associates, New Hires”

Facilitated an iterative of Sales and Marketing, 2 week schedule for a 14 Module Training Course

Hosted call center training coordinated new hire identification (CUID’s), NT Login’s, registration, I-9

Utilized PowerPoint Presentations, (CSP) Cingular Sales Portal, Web-based Simulations, role plays

(LMS) Learning Management System

CellNet Wireless, Atlanta, GA 7/2002-9/2006

Project Manager/ Salesforce Administrator, SAP

Reseller of Verizon, Sprint-Nextel, T-Mobile, AT&T, Products and Services, Managed Agent channel

Channel Development

MDM Mobile Device Management- AirWatch, MobileIron

Education:

Hillsborough Community College, Tampa, FL

Associate Science Degree: Computer Science & Accounting

DeKalb Technical Institute Atlanta, GA

Certification in Accounting 1988

Sales and Technical Training:

ACSI-Espire Voice-Data Certification

Burton Sales Training

TAG (Technology Assurance Group) Sales Training.

Zig Zigler – Sales Training

Miller Heiman – Sales Training

Dale Carnegie – Sales Training

Axiom Sales Training

Various proprietary technical product and services, sales courses and seminars

References available upon request

Contact this candidate