Sindhiya.K Email adgaur@r.postjobfree.com

Cuddalore Phone: +91-959*******

CAREER OBJECTIVE:

To associate myself with an organization that provides a challenging job and an opportunity to

prove innovative skills and diligent work and to be attentive in work with dedication.

EMPLOYMENT DETAILS:

Three Years of experience in Sutherland Global Services in Amazon.com process Non voice (E-Mail).

oManages a high-volume workload within a deadline-driven environment. Resolves an average of 450 inquiries in a week which is 120% of the target assigned.

oIdentifies and resolves the issues and problems faced by the customer in a timely manner through E-mail.

o Set's up follow up for customer to ensure their issues have been solved completely.

o Consistently met performance benchmarks in all areas.

Contribution to the Organization:

Analysed one of the Company’s KRAs and submitted a project which supported the company to maintain their top position in the business.

Benchmarks:

•One time awarded as “Best Performer of the Month from Client”.

•Two Weeks YES competition winner

•109 - resolves during the shift time which is 140% of the target assigned per day and 27 - positive responses from the customers which is one of the highest positive response ever received from the customers.

Personal Details :

Father's

Name Date of

Birth Gender

Nationality

Hobbies

: Koothandavan.K

: 26/03/1994

: Female

: Indian

: Reading, Solving puzzles, Singing, Riding bikes.

Educational qualification:

DEGREE EXAMINATION

BOARD OF EXAMINATION

INSTITUTION

%

OBTAINED

YEAR OF

PASSING

Karpaga Vinayaga

B.E(Computer Science engineering)

Anna University

College of Engineering, Chennai

65.11

2016

HSC

State Board

St.Anne’s Girls Higher

Secondary School

76.75

2012

SSLC

State Board

St. Philomina’s Girls

Higher Secondary

School

91.00

2010

Event participated:

•Attended one day seminar in ANDROID APPLICATION DEVELOPMENT.

•Attended Industrial visit of NETWORKING & ANDROID in JP INFOTECH.

•National workshop on GENE SEQUENCING ANALYSIS USING CLOUD APPLICATION.

•Attended industrial visit in HCL on Real Time concepts of SOFTWARE & NETWORKING.

Strength:

Good Communication skills

Ability to work in a team Organizational skills

Good at maintaining high level of working relationship with all levels of personnel.

Leadership:

Had been the class representative and interacted with all kinds of personality. Self-motive person with positive thinking. My last designation is Agent in Amazon.com Process. Also I have capable of Managing a Team

Declaration :

The above given information is true to my knowledge and belief.

Date: Yours Sincerely,

Place: Cuddalore. K.Sindhiya.

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