Project Manager

Uma Maheshwari Dorairaj

Ph. 678-***-****; 678-***-****

email: ********@*****.***

Summary:

** *****’ experience providing cradle-to-grave management over large-scale IT Implementations as Business Analyst and Project Manager. Excel at liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions. Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables.

Managed Small, Medium and Large project for various sectors.

10 years of work experience in agile and waterfall project management methodologies.

Over 5 years utilizing the Waterfall methodology in managing projects

Over 5 years utilizing Agile/Scrum methodology in managing projects

8 years of work experience in SharePoint, JIRA

7 years of experience working as Project Manager for various industries such as financial, school and payment processing company

Strong knowledge of project management systems and software, including Clarizen, Workfront, Harvest, and Trello

5 years strong experience in Portfolio Management, Risk Management, Change Management and Vendor Management.

8 years experience working in application of Data Warehouse and Business Intelligence methodologies.

Strong knowledge in Data Management, Business Intelligence and Analysis Development

5 years experience in BI - Data Warehousing and Reporting solutions to address the growing business reporting, analytics and data requirements

8 years experience in ability to lead project teams to deadlines, while maintaining strong team orientation

Job Experience:

Sr. Project Manager/Lead BI Analyst (Environment – Managed Waterfall. In the process of moving to Agile)

Client: ACI Worldwide – Norcross GA - July 2019 to June 2020

•Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports, manage risks and issues, correct deviations from plans, and perform delivery planning for assigned projects

•Assist in team development and work balance while holding teams accountable for their commitments, remove obstacles to their work, and make use of organizational resources to improve capacity for project work

•Define and manage a well-defined project management process and support the ongoing process improvement initiatives to implement best practices for agile project management

•Provide proactive communication on project status to project executive team sponsors, including early notification of project Time, Scope, or Budget risks and recovery options

•Responsible for communicating project goals, strategy, and status within the project team

•Responsible for presentating project status to small and large groups consisting of stakeholders from all levels of the Organisation

•Coordinate the preparation, scheduling, and execution of Gate meetings with project sponsors

•Conducts analysis, financial modeling, feasibility studies, etc. to quantify costs and maintain budgets

•Negotiate timelines and schedules and defines resource requirements

•Negotiate outcomes, revises project deliverables or adjusts schedules when necessary

•Communicate project vision and provides leadership in executing project plan

•Promote empowerment of the team by ensuring that each team member is fully engaged in the project and is making a meaningful contribution

•Provide project leadership necessary to ensure all functional team members have completed deliverables and are prepared for final deliveries

•Lead regular cross functional project team meetings throughout the project

•Participate in business analysis activities to gather stakeholder requirements to drive key business decisions and translate this into specific technical requirements

•Develop advanced analytics, dashboards, and reports using an existing BI application tool. Process includes requirements, visual design, BI application development, testing, data validation, delivery, documentation, and rollout

•Develop BI - Data Warehousing and Reporting solutions to address the growing business reporting, analytics and data requirements.

•Work closely with the QA team to ensure appropriate cut-over testing is completed with appropriate business testing, supporting agreed hyper care periods to cover initial solution issues and assist with user training as agreed within project scope.

•Model, map and test data to support Cognos BI structure building; (Use stored procedures to load the data warehouse, dig into the data indexes, data structures and map entities)

•Lead solution design review discussions between IT resources and business requestors to resolve questions regarding requested software changes, and participate with Quality Assurance and UAT resources to review related test cases and/or scenarios

•Experience working on multiple project on the same time using Agile and Waterfall methodologies as per the project requirements.

•Currently managing migration project for a ACI application utilizing Agile/Scrum methodology

Sr. Project Manager PMO (Environment – Managed Agile/Waterfall Projects)

Client: Fiserv – Alpharetta GA – July 2017 to June 2019

•Define project requirements by identifying project landmarks, phases, and elements

•Creating and maintaining a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities

•Identifying and communicating project dependencies and impacts

•Putting mechanisms in place to ensure ongoing control of the project (E.g., Kick off meeting, overall Project Management Approach, Communication Plan, Risk Management, Issues Management, Change Control, etc.)

•Define project governance, outlining roles, responsibilities, decision rights and clearly defined escalation path

•Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions in accordance with stated procedure

•Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project

•Collaborate across AWS Educate team and stakeholders to define and deliver customer experiences, user journeys, epics, stories, and features for education customers.

•Managed customer research and feedback activities to ensure customer-centric products and features.

•Prioritized and managed feature set development based on customer needs and business requirements.

•Support prototyping and user testing activities, including scripting and API development.

•Provided input to architect learning tools and applications that run on AWS.

•Developed IAM policies and templates, and define AWS infrastructure needs to support specific learning activities.

•Supported data analysis and analytics, providing input to data model development and personalization capabilities.

•Responsible for leading the effective and efficient delivery of the scalable solutions and projects, following Agile methodology.

•Define integration strategies for custom and commercial applications.

•Validated bottlenecks, provide escalation management, recommend tradeoffs, and balance the business needs versus technical constraints.

•Identified, assessed, tracked and mitigated issues and risks at multiple levels.

•Created, maintained and disseminated project information to stakeholders.

•Prepared go-to-market product plans, in coordination with Marketing and Membership.

•Created and maintained user help/documentation for products developed.

•Experience on various Software Development Life Cycles (Waterfall, Agile, etc)

•Managed multiple projects for Fiserv Consumer marketing team in Waterfall enivornment and Infrastructure PMO team projects in Agile environment.

Technical Project Manager (Environment – Managed Waterfall Projects)

Client: FIS– Norcross GA - July 2016 to July 2017

Liaison with Business & functional teams to implement strategic initiatives in the time and attendance space.

Lead designing details of Business Intelligence solutions.

Service and support of various sites, risk management, work with technical and business teams to align program schedule, scope & cost, Change management.

Worked and communicated to reinforce standard business process concepts and BI methodology within the IT organization.

Worked on application development project using Waterfall methodology

Analyze complex business problems to be solved with automated Business Intelligence solutions. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.

Configure system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.

Provide full, hands-on program/project management and finance/budget planning support to APS Innovation leadership and specifically the Chief of Staff group within Innovation.

Coordinate and submit (weekly, bi-weekly, monthly) reporting on project initiatives with internal stakeholders; these can be related to project milestones, roadmaps, budgeting, OKRs, updates, overviews, and timelines.

Develop and assist with program/project budgets and success measures and ensure projects meet stated objectives by tracking program success through periodic assessments.

Manage monthly, semi-annual, and annual budget forecasts and act as liaison for corporate finance on behalf of the business unit; provide details on upcoming spend and ensure accounting codes are updated properly.

Work with senior leadership to identify upcoming spend and bring attention to any funding gaps.

Provide monthly executive briefings to client and hold bi-weekly meetings with client project manager to review project status

Responsible for overall management and coordination of project and act as central point of contact with the government client

Develop client-ready presentations, including diagrams and data visualizations, and articulate a clear point of view through quantitative, visual, and verbal communication methods.

Provide consultation to users in the area of Analytics. Lead cross-functional linked teams to address business/ systems issues.

Produce monthly status reports detailing technical tasks, progress of work accomplished, remaining tasks, outstanding problems, work planned for following month, along with other details are required by client

Work with Product Development organizations to ideate, prototype, test and deploy solutions.

Sr. Project Manager/BI Analyst – (Environment – Managed Waterfall/Agile Projects)

Client: Atlanta Public School – Atlanta GA – June 2014 to June 2016

Worked on Full lifecycle delivery (experience in Waterfall/Agile methodology)

Worked with change management and transition teams to implement training and integrated legacy systems with new systems and processes

Received, analyzed, and audited school student’s data from legacy system and assisted with technology migration

Develop and establish procedures and guidelines for the daily operations of the assigned project

Responsible for assigning and managing project participants, resources, and deliver project on schedule within projected budgets

Manage customer expectations and project scopes from order through delivery, ensuring the financial and technical viability/quality of the projects at all times

Prepare and distribute progress reports.

Created project, governance, communication, cutover and roll back plans.

Keep upper management informed regarding program status and any technical, cost, schedule or administrative problems within portfolio

Establish, maintain and promote successful, long-term customer relationships

Organize and lead project status and working meetings.

Business analysis & demand management:

Using analytical skills and business/technical acumen, understand and capture new demand requirements from a business/technical perspective and satisfy via existing IT capabilities where possible. If the demand requires a new IT solution, then document the requirement clearly and add to relevant demand management process.

Work closely with QA to effectively test solutions and development to identify bugs and/or missing/incorrect functionality before progressing to User Acceptance Testing. Above all ensuring that solution is fit for purpose.

Perform troubleshooting to ensure that BI environments are operating optimally

Promote reporting tools in various function al areas to serve their reporting needs

Installing, testing, debugging, and documenting reporting applications using appropriate tools

Analyze existing data sets to identify patterns, outliers, and areas of inconsistencies through relationships that exist in the data

Collaborate with business leaders to validate data insights, and design strategies or recommend changes

Forecast deliverables per iteration (evidence based and reliable with sources)

Manage day to day scrum process for a specific product team (or teams), including:

Facilitation of daily scrum, sprint planning, and all meetings associated with demonstration and retrospective reviews

Arrange daily stand up meeting

Work with product owner to manage the product backlogs and prepare for the next sprint

Safeguard your scrum team to deliver on its commitments

Client Management:

Understanding client needs and setting and managing appropriate client expectations within system, project, or contract constraints all while providing exceptional and enhanced customer service.

Develop automated end to end tools and dashboards to provide real-time insights to business data

Develop dynamic self-service Alteryx apps to streamline manual business processes

Design data integration from multiple systems into manageable data warehouses into analytic data models

Technical Project Manager – (Environment – Managed Agile Projects)

Client: Bank of America – Columbus OH - April 2013 to April 2014

Work with business analysts and business users to prioritize, understand and document requirements

Lead the business analysis process for moderate size/complexity enterprise implementation projects.

Lead the business analysis, estimation, and planning of a moderate set of business requirements for enterprise clients using a structured requirements process (gathering, analyzing, documenting, estimating, validating) and recommending options, risks, and cost vs. benefits.

Assist in the development/maintenance of “standard/out-of-the-box” configurations, workflows, processes, use-cases, and artifacts that leverage large enterprise clients

Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and able to prioritize requirements based on business needs.

Coordinate organizational reporting activities by interacting with business partners and offshore teams to ensure solutions are designed and developed in meeting the requirements.

Work cross-functionally (typically with senior management) to offer alternate solutions and resolve more complex business analysis challenges.

Communicate and work proactively with existing ETL and Oracle development teams

Perform troubleshooting to ensure that BI environments are operating optimally

Promote reporting tools in various functional areas to serve their reporting needs

Installing, testing, debugging, and documenting reporting applications using appropriate tools

Liaise with systems experts on hardware and software issues that affect the reporting tool portfolio and its availability

Trains users to visualize data into action-oriented information.

Lead Business Analyst– Oct 2012 – April 2013

Client: JP Morgan chase – Columbus OH

Acted as a liaison between various corporate departments like Executive, Legal and IT Services and Vendor Relationship to ensure proper communication flow across all departments.

Interacts with Business/Product owner to gather system requirements.

Define the system and functional requirements (FDD) of the product.

Act as primary resource to synthesize and process requirements with internal and third-party technology solution vendors

Responsible to Gather, review, analyze, evaluate, and collaborate to support production of business and technical requirements containing rules, requirements, specifications and design per project protocol and enterprise standards

Work on translating business intelligence processes, procedures, metadata, and test scenarios into functional and non-functional requirements for evolving teams to facilitate the stand up of enterprise technology solutions.

Facilitate clear and concise written and verbal communication with all levels of internal and third-party business and technical project teams

Interacts with technical teams to convey business requirements.

Work closely with the Internal and external stakeholders on various projects

Strong experience of presentation skills to small and large groups consisting of stakeholders from all levels of the Organization

Research, communicate and help drive resolution for project challenges

Acted as a liaison between various corporate departments like Executive, Legal and IT Services and Vendor Relationship to ensure proper communication flow across all departments.

Used various requirement elicitation techniques like brainstorming, JAD sessions, walkthroughs, surveys, and interviews to gather requirements and define project scope and deliverables.

Manage and lead a team of Business Analyst/Functional Analysts to work on various projects, work closely with business stakeholders to understand, analyze and translate business requirements into functional specifications.

Works with quality assurance and programming teams to ensure changes are migrated into production correctly.

Responsible and Participate in User Acceptance Testing and facilitate Testing, with QA team.

Serves as a resource and/or participant in business process re-design activities. Assists the customer in determining if and how system enhancements may improve process flow and business function

Ensure high-quality processes are followed in the identification/triage of bugs and that progress is communicated at the required intervals to key stakeholders and signed-off is obtained by appropriate sponsors.

Experience in decomposing requirements into discrete use cases for development teams

Maintained the Requirement Traceability Matrix (RTM).

Responsible for quality Management Organization oversight of requirement to testing traceability throughout project and steady state lifecycles

Use MS Visio for drawing Process Flow and Activity diagrams for PPO module.

Created and managed requirements using MS Word and Excel.

Sr. Business Analyst - December 2010 TO July 2012

lient – Bank of America – Columbus OH

Identifying potential impacts or gaps in terms of organization, business and processes between current customer situations, and the desired end-state of the software solution.

Focusing on issues and risks of the software solution.

Experience as JAD (Joint Application Development) Facilitator and Meetings Coordinator

Configured Test cases on SOAP UI using WSDL to unit test the Moteaf API’s.

Experience in structured software development life cycle methodologies, tools and techniques.

Understand and comply with established design principles, standards, and procedures for software development.

Effectively analyzing software solutions through structured testing in order to validate the application for business and technical requirements while guiding the improvement of the application.

Prepare and present concepts and vision (written and verbal) to the software development team, management, and other internal and external stakeholders.

Business Analyst - Mar 2006 to May 2009

Client: T-Mobile USA – Wilmington DE

Participated in gathering user requirements, developing functional and non-functional requirements of Critical Business Processes.

Project governance, including day-to-day management and resolution of risks, issues, and dependencies.

Creation of functional specifications, business requirements analysis, flowcharts, and process maps.

Captured Requirements through detailed discussion with client and project managers.

Developed detailed Business Requirement Document and Software requirement artifacts.

Established Traceability between the Requirements and the Tests cases in Traceability Matrix.

Creating and reviewing Business Use Cases and test cases.

Hand off the requirement and creating the solution as per stakeholder feedbacks.

Estimations and resource identification for all Minor and Major releases.

Review and analysis of the Functional Documents and Design Document

Assist the offshore team and review the artifacts prepared by them.

Verify and Validate Bug fixes, follow the review process and give an absolute quality work as deliverables.

Experience in OSS/BSS Service Fulfilment, Service Inventory, Resource Inventory, service Provisioning

Analysis and recommendations as a part of Functional & Regression Testing.

Good knowledge and experience with 2G/3G and 4G mobile network architectures, core network (HSS/HLR, GGSN, SGSN, PGW/PDN, GDP-proxy, etc.) and RAN (BTS, eNodeB) and transmission technologies for voice and data transmission (VoLTE, IMS, SIP, LTE, UMTS, HSDPA, GSM, etc.)

Strong ‘hands-on’ experience with Cellular (including WCDMA, LTE, VoLTE and if possible 5G) system level RF Design, Troubleshooting & Optimization.

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Business Analyst - June 2004 to Feb 2006

T-Mobile USA – Wilmington DE

Involved in various billing projects to gather requirements and write design documents for the billing module and Customer Service modules

Translate high-level business requirements into detailed technical specifications, design, develop, and test IT solutions to meet business requirements.

Done end to end analysis and worked closely with the business & development teams.

Work with tech leads to identify the root cause analysis of production issues due to data errors and resolve the same to avoid future failures.

Created management reports for PMO teams and followed escalation process.

Analysis of the Design documents by working closely with the on-shore team member.

Experience in OSS/BSS Service Fulfilment, Service Inventory, Resource Inventory, service Provisioning

Review Test Cases and Test Plans

Good knowledge and experience with 2G/3G and 4G mobile network architectures, core network (HSS/HLR, GGSN, SGSN, PGW/PDN, GDP-proxy, etc.) and RAN (BTS, eNodeB) and transmission technologies for voice and data transmission (VoLTE, IMS, SIP, LTE, UMTS, HSDPA, GSM, etc.)

KEY COMPETENCIES AND SKILLS

Programming Languages

C, C++, JavaScript, VBScript, Power Builder, SAP, Oracle, SQL Server 2005, 2008

Microsoft Tools

Microsoft Visio, Microsoft Project, MS office Suite, MS visual Studio, Business Object

Reporting

MS Excel, MS Access, Planview, MS Visio, MS Project

Database

MS SQL Server 2005, 2008, Oracle 9g, Oracle 10g, Oracle 11g

Operating Systems

Win 95/98/NT/2000/XP, Unix

Project Management

Workfront, Hive9, Clarizen, JIRA, Allocadia

EDUCATION

B.S. in Engineering 1998 – Anna University, India

MBA. in Human Resource 2000 – Madurai Kamaraj University, India

CERTIFICATION:

PMP Certification: In Process. Taking my exam in September 2020

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