CAREER SUMMARY

Top performing and successful Program Analyst with in-depth experience in management as well as adept at evaluating and analyzing program effectiveness and creating insightful solutions. Demonstrated success in overseeing all aspects of project management, including: established company guidelines, project requirements, research, and analysis of qualitative and quantitative data. Proven track record of developing and implementing process improvements and working with customers and employees through the implementation process of new procedures.

AREAS OF EXPERTISE

Program & Project Management

Database & Records Analysis

Employee & Contractor Relations

Record Policy & Management

Testing Automation

Business Analysis & Data Analytics

Quality Management System

Technical Documentation

Cross-Functional Collaboration

Process Improvement & Implementation

Financial & Budget Management

Strategic Planning & Development

Top-notch Customer Service

EXPERIENCE

CC PACE CUDIRECT Remote

Remote SME Business Analyst Product Owner March 2020 – Present

Created Financial Testing artifacts following Agile methodologies.

Partnered with developers, scrum masters and line of business subject matter experts for business case to operational lifecycle of testing initiative.

Facilitated specialized working sessions in: delivery, delivery measurement, and process-driven systems requirements of Origence LOS financial products.

Responsible for providing industry, conceptual and practical guidance and comprehension of basic to complex business issues, translating business needs into understandable requirements.

Implemented business directives and drives ideas for new campaigns

Participated in strategy, direction, and progress of select marketing initiatives ensuring all appropriate data analytics are managed in a creative, timely, and cost-efficient manner, and property goals are met.

Decomposed requirements documentation Origence application.

Product configuration for Mindbox and Optimal Blue.

Wrote SOP CUDIRECT Testing scenarios including regression, negative, unfamiliar, Value Added Mapping.

Tested UAT environment and participated in defect management issues of the deployed web services products

Providing industry, conceptual and practical training, guidance and direction on Program and Process quality for Product Owner analysis/design/implementation/practices/processes per PMO/COE framework standards.

Tools- Visio, Word, Excel, Project, Pivotal, Aha, MS TEAMS, Office 365, PMPBOK, Scrum, MSP, Lean.

Key Achievements:

Identified issues impacted sales to new customers.

Mapped UI application for consistency and accuracy.

Issue Resolution for customer products and processes.

Atos Syntel Pay Pal & Navy Federal Vienna, VA

Sr. Business Analyst & Lead Test Analyst RESS October 2017 – October 2019

Created Financial Testing artifacts following Agile methodologies. Partnered with developers, scrum masters and line of business subject matter experts for business case to operational lifecycle of testing initiative. Facilitated specialized working sessions in: delivery, change management and delivery measurement, and process-driven systems requirements of PayPal financial products.

Automated Continuous Test End to End practice areas for PayPal supporting Pay Pal Merchant Products and Synchrony Credit Products, PayPal testing for micro services using DMAAP interfacing, Created API interfaces for BMC batch jobs for TSYS mainframe credit issuance systems, Technical Documentation for SOP support of development, stage, and operational environments i.e. platform and application protocol interface support.

Responsible for providing industry, conceptual and practical guidance and comprehension of basic to complex business issues, translating business needs into understandable requirements.

Implemented business directives and drives ideas for new campaigns

Oversee the strategy, direction, and progress of select marketing initiatives ensuring all appropriate data analytics are managed in a creative, timely, and cost-efficient manner, and property goals are met.

Plans, allocates, and manages Marketing Delivery resources.

Delivered the JIRA Testing Platform, JIRA Roadmap, documentation, Test Cases for multiple origination and servicing applications, Testing Intake Processes, Managerial Weekly Status Reports, Decomposed requirements documentation Empower and Servicing applications, Wrote SOP RESS Testing scenarios including regression, negative, unfamiliar, eNet Employee Processing, Equip Time Reporting, Agile JIRA delivery, Value Added Mapping, Banking Institute simulation installed. Enabled AutoIT and Lean Principles.

Tested DEV, IST, and UAT environments with stewardship of the defect management issues of the deployed web services products

Providing industry, conceptual and practical training, guidance and direction on Program and Process quality for Product Owner analysis/design/implementation/practices/processes per PMO/COE framework standards using JAD sessions and interviews, BPM Diagrams to capture as-is and future states in AGILE format.

Tools- Visio, Word, Excel, Project, HERMES, JAVALIN, CONFLUENCE, Polycomm, Oracle Developer SQL, Oracle Data Modeler, Restful Micro Services, SQL Developer, Rally, Agile JIRA. Confluence, PMPBOK, Scrum, IBM Think 40, BMC Control-M, CA TDM, Postman, GIT, and Service Virtualization, JIRA, MSP, LPS ePortal, Black Knight Director, Passport, Empower, AutoIT, Lean.

Key Achievements:

Simulated TSYS Credit Issuance Mainframe with PayPal existing services via API removing the days for a financial transaction to process. So that any time restricted transaction could occur in an hour instead of days.

Stood up Real Estate Servicing Support (RESS) testing portal in an Agile and Hybrid manner utilizing JIRA. Established the foundation for the RESS testing environment and aligning and expanding the NFCU testing environment and automated testing using AutoIT.

Stood up staff performance reports using JIRA Dashboards.

Stood up staff performance reports using Jenkins and Selenium Automated Dashboards.

Infinite Corporation IBM AT&T Bowie, MD

Remote System Engineer July 2016 – September 2017

Served as a liaison for the Senior Management to ensure resolution to concerns associated with training and coverage for the Order and Inventory systems as well as manage individual issues.

Delivering of internal and external initiatives in the Service Assurance and Service Delivery practice areas for IBM supporting AT&T reporting database replication initiatives while being responsible for providing industry, conceptual and practical guidance and direction on Program and Process data quality analysis/design/implementation/practices/processes per PMO/COE framework standards using JAD sessions and interviews, BPM Diagrams to capture as-is and future states in EPIC format

Lead a team of 4 analysts, developers, testers, and SME’s.

Participated in developing and revising Themes, Epics and User Stories accomplishing project objectives.

Managed the progress of projects by tracking activity, identifying risks, resolving issues, and recommending actions.

Represent, sponsor, approve, and prioritize property requirements related to the development and implementation of campaign creation and data analytics.

Participated in a corporate committee that enforces governance of email delivery and database rules.

Created and oversaw environment that provides knowledge to property such as lessons learned, best practices, and creative thought to ensure optimal campaign creation.

Supported the direct mail and email marketing initiatives for each division, as well as defines email delivery priority across all divisions.

Partnered with Strategic & Relationship Marketing to implement marketing best practices and relay training opportunities or issues.

Developed and maintains a strong and productive relationship with property leadership, information technology, and vendors

Participated in developing, monitoring, and updating schedules for projects during planning and implementation phases.

Created Enterprise Data Fabric, Enterprise Data Networks artifacts following either Agile or Waterfall methodologies. Partnered with developers, scrum masters and line of business subject matter experts.

Facilitated specialized training and working sessions in: delivery, change management and delivery measurement, and process-driven systems requirements of AT&T networking products across all levels of staff, management stakeholders and vendors.

Tools- Visio, Word, Excel, Project, AT&T Connect Meeting, TOAD, Toad Data Modeler, Restful Micro Services, SQL Developer, Rally, HP ALM, IBM Notes, DOORS, Jazz Rational Unified Platform (CM, LM, RM, QM), IBM Think 40, Microservices

Key Achievements:

Assisted in establishing data analytics platform i.e. Data Lake and Raptor for Ordering and Inventory systems.

Established 10 new Microservices for AT&T.

Resolved customer facing inventory issue impacting all AT&T storefronts.

Lead a team of 3 System engineers for deliverables.

Ensured project reporting was delivered on time to senior management for program performance.

Business Analyst Actualize/Element, Largo, MD October 2015– April 2016

Delivered on CSS initiative in the Mortgage and Fixed Income practice area for Investor Reporting initiative for Freddie Mac while being responsible for providing industry, conceptual and practical guidance and direction per PMO framework standards using BPM Diagrams to capture as-is and future states in EPIC format across all levels of staff, management stakeholders and vendors.

Created public marketing diagrams in the BPM 2.0 standard for Investor Reporting initiative impacts to be communicated to the financial partners, also created Development Process Workflow, Roadmap determining strategic plan for Day 1 web services products. Facilitated specialized working sessions in: change management and performance measurement, process-driven systems requirements of web services products

Responsible for providing data analytics for Elemental transportation the industry, conceptual and practical guidance per PMO framework standards. Solicited business requirements and comprehend basic to complex business issues, translating business needs into understandable requirements.

Created Development Process Workflow, Roadmap determining strategic plan for Day 1 web services products. Testing included DEV, IST, and UAT environments with stewardship of the defect management issues of web services products. Created as-is and to-be process flows.

Tools/Skills: Visio, Waterfall, Join Me Meeting/Web Ex, SharePoint, Smart Sheet, Project, Excel, PMBOK, BABOK, BPM 2.0.

Key Achievements:

Created Investor Reporting and business unit diagrams illustrating interoperability and functionality.

Developed strategic platform using Smart Sheets to capture user requirements for transportation industry.

Reported to senior management on performance and quality of deliverables as they related to scheduling and budget.

Collabera Wells Fargo Frederick, MD

Sr. Business System Consultant October 2013 – April 2015

Delivered ASDS (Asset Sales Delivery Service) a multi-billion secondary market loan pooling application

Facilitated creating, tracking and executing project plans, implement mechanisms to measure, record progress, and conduct ongoing analysis of variances (effort, cost, schedule, scope), risks, and changes.

Directed the Delivery team to include efficient staffing, employee development and training, performance management, and policy enforcement.

Established and communicates data analytics, priorities, sets performance objectives, provides direction, and holds staff accountable to commitments.

Lead a team of 5 – 10 developers, testers, analysts and SME’s.

Responsible for providing industry, conceptual and practical training, guidance and direction on Program and Process data quality analysis/design/implementation/practices/processes per BABOK/PMBOK framework. Prepared as required Executive Summary, Requirements Matrix, Dashboard Progress Reports, Engagement procedures, Cost/Risk/c Analysis, Data Dictionary, Analysis Checklists, Layout, Integration, Quality Assessments, Rule Readiness, SWOT, and Deep Dive Impact Analysis on deployments at risk for Senior Management of web services products.

Created Development Process Workflow, Governance Plan, Clear Quest artifacts including FRD deliverables approved and posted on SharePoint. Live Link team collaboration i.e. User Story demonstrations, Use Case Playbacks, Performed Application and Data Test Planning, Business Rule testing, BI Migration Testing, Data Performance Testing and Business Rule back-end testing of web services products.

Testing included DEV, IST, and UAT environments with stewardship of the defect management issues. Delivered data modeling and mapping work sessions providing solutions, Ab Initio data transformations. and framework for application impacts.

Facilitated Mock deployments for ASDS and CMIE mock deployments for all levels of staff, management stakeholders and vendors.

Tools/Skills: Visio, Agile, Waterfall, IBM Clear Quest and Clear Case, Live Meeting, SharePoint, WFXML Validation, Project, Excel, Oracle, PMBOK, BABOK, ITIL, Ab Initio, CDC.

Key Achievements:

Delivered a multibillion-dollar secondary mortgage loan pooling application in Asset Sales and Delivery Service.

Developed an approved deployment policy for the Asset Sales and Delivery Service.

Developed an approved change management policy for the Asset Sales and Delivery Service.

Developed REMEDY defect reporting utilizing pivot tables and graphs capturing root cause and defect patterns.

Initiated the User Story/ Use Case demonstrations for UAT signoffs.

Delivery of data analytics for COTS, CORE DEMAND, BCD, mortgage integrated and mortgage operation data marts.

JP Morgan Chase Data Warehouse Wilmington, DE

Sr. Business Analyst September 2012 – July 2013

Delivering artifacts and consultation as a Center of Excellence team member.

Facilitated offshore, remote and satellite risk group stakeholders.

Lead a team of 5 – 10 developers, testers, analysts and SME’s.

Facilitated specialized training and working sessions in: business process analysis and reengineering, change management and measurement, process-driven systems requirements web services products.

Prepared Executive Summary, Matrix, Dashboard Progress Reports, Cost/Risk/Benefit Analysis, Data Dictionary, Analysis Checklists, Layout, Integration, Quality Assessments, Rule Readiness, SWOT, and Deep Dive Impact Analysis on deployments at risk for Senior Management web services products.

Created Financial Modeling and Analysis, Data Modeling artifacts including BDM (Banking Data Model) and Data mappings, BRD, FRD for deliverables for SharePoint and Live Link team collaboration. Performed Master Data Test Planning, Business Rule BI testing, BO migration testing for Data Performance Testing and Business Rule back-end testing using HP Quality Center.

Supported the direct mail and email marketing initiatives for each division, as well as defines email delivery priority across all divisions.

Partnered with Strategic & Relationship Marketing to implement marketing best practices and relay training opportunities or issues.

Developed and maintains a strong and productive relationship with property leadership, information technology, and vendors.

Tools/Skills: Visio, Agile, HP Quality Center, Live Meeting, SharePoint, WFXML Validation, ErWin, Oracle, Teradata, Ab Initio, PMBOK, BABOK, Petra, Jira, and HP Quality Center, ITIL, BPM 1.0, CMMI, ISO 9001:2008 and ISO 27001.

Key Achievements:

Delivered SAS, Tableau and risk data extracts (views/universes/objects) for Fraud, Security and Reporting teams o Teradata platform.

Agile evangelist for implementation within JP Morgan Chase.

Delivered Post Monetary Transactions (card swipe) process for marketing campaign, rewards and performance HOGAN and other operational groups.

Delivered MasterCard financial descriptions ensuring readability by utilizing EBCIDIC copybook data mapping.

Inconma Capitol One Richmond, VA

Business Data Analyst April 2012 – July 2012

Defined requirements for the hardware platform and line of business process and reporting alignment, participating in the vendor selection process, delivered workflow diagrams for nine separate lines of business

Defined new business services for LOB’s: compensation, human resources, line of business management such as small business financial advisors and bank teller’s web services products.

Created Data models from existing data set for new single Incentive model for Varicent solution,

Tools/Skills: Visio, Waterfall, Agile, HP Quality Center, Live Meeting, PMBOK, BABOK, ITIL

Key Achievements:

Delivered Varicent SQL platform.

Signature Consultants Wells Fargo Frederick, MD

Business Data Analyst November 2010 – April 2012

Integrated Wells and Wachovia from the Lending Grid XML schema-based perspective in Agile environment.

Delivered over 25 Contivo Mapped WSDL Services consolidating up to 4 Fidelity MSP clients.

Responsible for providing industry, conceptual and practical guidance and direction on Program and Process data quality analysis/design/implementation/practices/processes per PMO standards

Lead a team of 5 – 10 developers, testers, analysts and SME’s

Facilitated offshore, remote and satellite stakeholders.

Solution design for Service-oriented Architecture (SOA) implementation on J2EE, Microsoft .Net platforms expertise. Overseeing implementation of enterprise service buses and Enterprise architecture best practices

Prepared Executive Summary, Requirements Matrix, Dashboard Progress Reports, Engagement procedures, Cost/Risk/Benefit analysis, Data Dictionary, Analysis Checklists, Layout, Integration, Quality Assessments, Rule Readiness, SWOT, and Deep Dive Impact Analysis on deployments at risk for Senior Management.

Integrated larger XML data payload eliminating additional service calls web services products.

Tools: ITIL, Clear Quest, SVN, Clear Case, F5, Contivo Mapper, Mutual Authentication, Certificate integration, COTS, PKI integration, HP Quality Center, CA Erwin and Rational Rose Utility.

Key Achievements:

Delivered 3 months early on XML aligned Wells Fargo & Wachovia on Lending Grid with zero defects.

Mapped and aligned business rules for customFav which included 3500 data fields and business rules.

Reported to senior management using Agile One progress of Agile schedule alignment with Enterprise roadmap.

Sirius XM Project Management Washington, D.C.

Vendor Deployment Analyst November 2009 – September 2010

Served as the Project Manager tasked with the coordinating, planning, and scheduling conference calls and meetings.

Team member of the PMO and key business stakeholders and users of varying associate/management levels

Lead a team of 10 – 20 developers, testers, analysts and SME’s

Conducted a complete Appraisal of the SIRIUS integration of the XM programs.

Prepared weekly Executive Reporting and Deep Dive Impact Analysis for at risk deployments

Created and Performed Master Test Plans, Business Rule UI testing for Performance Testing, Business Rule back-end testing using HP Quality Center and Qwest performance monitoring.

Performed Data Warehouse Assessments using Informatica, Teradata, Data Guard and Golden Gate for Data Warehousing. Enforced the Data Quality Assurance and Quality Control of SMS Glassfish, and 24 Supply Chain deployments. Ensured SLA compliance using Qwest Performance Tool.

Tools/Skills: Visio, Rational Suite, Waterfall, RUP, PMBOK, BABOK, HP Quality Center, Live Meeting, HP Systinet, XML Spy, Liason Mapper, SharePoint, WFXML Validation, ErWin, Version One, ITIL

Key Achievements:

Managed 40-million-dollar IT Operations budget.

Delivered PCI Compliance DSS 1.0

Managed offshore, remote and satellite stakeholders and contracted vendor Logicalis.

Delivered integration of Seibel and Portal deployments utilizing Informatica ETL processes.

Delivered refreshed data center and VM streaming platforms for AKIMA.

EDUCATION, CERTIFICATIONS & AFFILIATIONS

St. Anthony’s High School

UMBC Workforce Development

PMP

PMI-ACP

Enterprise Design Thinking Practitioner

PMI

VP Technology PMI Silver Spring Chapter

Toastmasters International

BDPA

PROFESSIONAL TRAINING

MTA 98-366, SoapUI, PMI-PBA 2019, Tableau 10 Hands On for Data Science 2019, PMI-ACP 2019, QA Configuration Mgt 2019 QA Measurement and Metrics 2019, QA Defect Prevention, QA Project Management, QA Equip Agile Tracking, QA SDLC 2018, ITIL Level 2, sAFE 4.0 2019, Synbots 2019, UUPA 2018, SEC, 2018, Fraud 2018, NPA 2018

IT Operations 2019, Product Engineering 2019, Legacy Modernization, 2019, AWS SYSOPS 2018, Leveraging JIRA Platform 2018, AWS ASSOC ARCH 2018, Splunk Fundamentals 2018, Intro Pivotal Cloud Platform 2017, PMBOK 6, 2017, Hadoop 2017, Database Training Institute 2014, Data Warehouse 2013, Teradata 2013, SQL 2013, IIBA 2013, Agile 2012, Chief Election Judge 2012, iRise-2007.

Java (XML, Java Beans WebLogic)-2005, 2004, 2003, 2001, 2000. Effective Communications-2004. Security-Unix/Linux -2004, Web-2003. Perl-2000. Solaris SA-288-2000, 238-2000. Dream Weaver-2000. MQ Basics-1999. SYBASE-Performance, Tuning, Migration-1999, 1997. LAN/WAN Protocols-1996. Novell CNE-1994. ISO 9001-1994. Department of Labor Solaris Migration-1994. Control Data Institute-1989. USMC MOS 6112 Helicopter Mechanic A & B schools – 1984, 1985

TECHNICAL SKILLS

SoapUI, AutoIT, JIRA, Confluence, SmartSheets, AWS, SYSOPS, AWS architecture, Teradata, UNIX, XML, Perl, Dream Weaver, SQL, MQ, Windows, iRise, SPSS, ITIL, Waterfall, Req Pro, PVCS, CMMI, Rational Rose, Remedy, WinCVS, Microsoft Office Suite Ab Initio, CDC

Visio, Apache, Shell, Sybase, Oracle, BEA Weblogic, SUN, WinRunner/LoadRunner, PERL, BOXI, Informatica, Clear Case, Clear Quest, XML SPY, Altova Data Suite, WFXML Validation, Liaison Contivo, Eclipse, IBM Clear Quest and Clear Case

Epic Project Management, Ab Initio, CA Erwin Data Modeler r8 and Schema Utilities, SQL Developer, Toad. Visio, Rational Suite, Waterfall, RUP, PMBOK, BABOK, HP Quality Center, Live Meeting, HP Systinet, XML Spy, SharePoint, ErWin, Version One, ITIL Project, Excel, Oracle, PMBOK

REFERENCES AVAILABLE UPON REQUEST

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