Administrative Assistant Employee Relations

Nelly Lopez Johnson

Voice: 240-***-**** Email: ***********@***.***

SPECIAL SKILLS:

• Human resources, administrative, and employee relations

• Inventory controls, operations, and loss prevention

• Strong organizational and analytical skills

• Communication and customer service

• Fluent in Spanish

• Proficient in Microsoft Word, Excel, Access, Publisher, Outlook, Adobe, Corel, People Soft, Human Resource Information System (HRIS), Lotus, Lotus Notes, Accountable Property Management System

(APMS), and Decennial Application for Payroll and Personnel System ( DAPPS) PROFESSIONAL EXPERIENCE:

Administrative Clerk, St. Mary’s County Health Department, Leonardtown, MD: April 2019-November 2019

• Provided administrative assistance to meet the needs of environmental health programs, to include the septic program correspondence, drafting form letters, mailing design packages, updating property data bases, processing building permits, answering public information request

• In the food program, mailed out renewal licensing packets, processed temporary event permits, annual permits, bulk mail

• Under the environmental director, mailed correspondence, collected data for submission to state agency, and other duties as needed

• Under all programs, processed payments for the septic program and the food program

• Answered questions and assisted general public in fielding questions, getting assistance with completing paperwork, escorting visitors, and additional administrative duties

• Provided translating services as needed for the Spanish speaking clients

• Worked in PatTrac, DocStar, SGIS, HTE, and Google Docs Administrative Assistant, First Command Financial Services, Camp Springs, MD: May 2013-April 2019

• Provided administrative support for financial advisors and their clients

• Reviewed financial folios with advisors and prep appropriate documents, policies, signature guarantees, and supporting form for meetings

• Reviewed client folios to ensure compliance with Financial Industry Regulatory Authority(FINRA)

• Maintained calendars for advisors in Outlook

• Proficient in CRM

Property Management Analyst, ERIMAX, Inc., Suitland, MD: November 2010- January 2012

• Maintained accurate accountability for property at Headquarters (DOC), Regional Census Centers (RCC), and Regional Offices (RO), located throughout the United States

• Accounted, verified and adjusted transfers of property within various internal government agencies and private individual sales thru General Services Administration (GSA)

• Researched, reconciled, and updated accountable property records for the DOC in Accountable Property Management System (APMS)

• Provided administrative support for the Administrative and Customer Services Division (ACSD) chief

• Archived critical data for permanent storage

• Coordinated travel and certifications for federal employees Nelly Lopez Johnson

Administrative Assistant, Bureau of the Census, LaPlata, MD: February 2010 to September 2010

• Processed payroll daily using the (DAPPS) software package

• Assisted in personnel operations of the office by processing personnel actions, affecting appointments and separations of intermittent field and office employees

• Maintained personnel payroll records; which contain information covered by the Privacy Act (PII) and Confidentiality

• Conducted periodic training sessions for clerks and typists as assigned

• Conducted new employee Finger Printing, according to Home Land Security General Manager, American Eagle Outfitters, Waldorf, MD: September 2008-June 2009

• General store management, opening/closing the store, cash handling, and customer service

• Placed over twenty new hires within a four week period for holiday season

• Scheduled new hire orientations, administered performance appraisals, and terminations as required

• Coached, trained, and development of staff on daily basis

• Achieved sales results, and maintained a positive shrink result EDUCATION/CERTIFICATIONS:

• Divisional management training and certification

• Loss prevention certification

• Management candidate program

• High school diploma, Clinton Christian School, Upper Marlboro, MD SECURITY CLEARANCE:

• HSPD-12 clearance held 2010-2013

AWARDS AND RECOGNITION:

• Sales and service recognition awards

• Store of the year

• Loss prevention awareness awards

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