Manager Design Engineer

Kevin D. Morris

Industry Standards:

ITIL

ISO 9000

ISO 14001

IEEE

CMMI

ANSI

AGILE

Software/Tools:

ServiceNow

Remedy

Rational

Gitlab

Jira

PVCS Dimensions

SharePoint

Microsoft Project

Visio

SAP

J.D. Edwards

CostPoint

Oracle Collaboration Suite

AutoCAD

Active Clearances:

Full BI (DHS)

Secret Clearance

NIH Public Trust

44513 Yarmouth Drive Contact #: 571-***-****

Ashburn, VA 20147 Email: **********@***.***

Professional Summary:

Configuration & Change Management Subject Matter Expert with over 18 years of Quality Management and Engineering Experience within the Government and Commercial arena.

Exceptional project management skills, guiding all life cycle aspects from development to production utilizing industry standard concepts.

Education:

April 2020

ServiceNow

ServiceNow Fundamentals Training Orlando Release

July 2009

Knowledge Center, Inc. – Ashburn, VA

IT Infrastructure Library (ITIL) v3 Foundations Certification

November 2006

National Defense Industrial Association (NDIA) – Washington, DC

Configuration Data Management Specialist Certification

August 1993- May 1998

Elizabeth City State University – Elizabeth City, NC

Bachelor of Science Degree, Industrial Engineering Technology

Professional Experience:

7/19 – Present National Institute of Health (NIH) – Bethesda, MD

Configuration Management Manager/ServiceNow Implementation Lead (LCG Contractor)

Responsible for developing IT Service Management (ITSM) processes for Incident, Change Management, Service Catalog and CMDB using ServiceNow and industry best practices

Meet with various stakeholders to include Infrastructure, Development, Security, and Service Desk Teams to gather requirements and develop process workflows.

Work with ServiceNow Developer to customize workflows, tasks, approvals, and notifications related to Incident Tickets, Service Request, and Change Request

Develop configuration management strategy to leverage ServiceNow CMDB to including tool 3rd party tool integration, configuration item (CI) identification, and CI relationships,

Define reporting requirements for daily operations and government management.

Provide process and tool training to various stakeholders and leadership.

7/10 -7/19 U.S. Department of State – Sterling, VA

ITSM Configuration Management Lead (ASSYST Contractor)

Responsible for developing processes based on ITIL Framework to baseline Hardware and Software commercial of the shelf (COTS) products as well as Developed Software for the U.S. Department of State.

Develop Configuration and Change Management processes for Hardware and Software IT infrastructure baselines using a collaboration of Configuration Management Tools (Remedy, Rational, SharePoint).

Coordinate efforts of migrating from Rational Tool Suite to Remedy CMDB, which includes developing processes, defining configuration items to track, and transitioning groups into the overall process.

Management Lead for standing up Enterprise Change Management (ECM) to include developing Process and Tool trainings, standing up a Change Control Board (CCB) as well as developing a project plan to roll out Change Management across multiple teams.

Manage and developed a Document Control Process and standards for internal work instructions and deliverables to the customer.

Manage configuration management staff to include scheduling day to day activities, weekly status reports, and continuous improvement strategies.

Lead effort to migrate configuration items from Remedy to ServiceNow to include normalizing data and developing change management workflows

Participated in Agile Program Increment (PI) meetings to include creating/presenting features, stories and task.

Audit Team Lead conducting physical audits for major data centers, capturing configuration items with the purpose of building a CMDB.

Ensure product quality and deployment activities adhere to quality standards to mitigate security vulnerabilities and unscheduled outages.

07/08-07/10 U.S. Customs & Border Protection (CBP), Office of Information Technology - Springfield, VA

Configuration Management (CM) Team Lead/Contractor (Serena Software Consultant)

Responsible for providing guidance and solutions to maintain & continuously improve the configuration & change management process for the U.S. Customs Border and Protection Office of Information and Technology (OIT).

Member of the Integration and Planning Team designated to develop and stand up the Configuration Management process based on ITIL Framework for the Department of Homeland Security disaster and recovery data centers.

Developed and trained users on the Change Management & Configuration Management PVCS Dimensions Tool Processes to include Roles, Responsibilities, and Tool Attributes.

Provided Quality Assessments of the current processes and document Lessons Learned reports to document issues and solutions to mitigate risks of errors recurring in the change management process. Generate monthly measures to using Crystal Reports, which are presented to Senior Management and Government Program Directors.

Managed CM Process Domain Team to include planning weekly activities for staff as well as facilitated Working Group Meetings for all Configuration Management Representatives for each Division within CBP.

11/06-7/08 APPTIS, Inc. - Falls Church, VA

Configuration Management Manager

Responsible for development, direction and oversight of the configuration data management process over the Military Healthcare business unit. Data tracking included Hardware (GFE & COTS), Software, Internal Procedures and Deliverables.

Managed Change Management process and provided impact analysis of system changes.

Provided advice and guidance on methods, procedures, and requirements according to ISO & CMMI Quality Standards.

Provided in-dept expertise on release management to include software version control and deployment practices.

Supported and trained users on configuration management processes and tools.

Conducted Internal and External Physical and Functional Configuration Management Audits.

Utilized Serena Team Tracker to process Hardware and Software Configuration Changes and attended Military

Healthcare Infrastructure Change Control Board Meetings.

Acted as Change Management Liaison communicating all change activities to Government Leads.

Assisted company with achieving CMMI Level 2 within 6-month period.

10/05-11/06 Orbital Sciences - Dulles, VA

Principal Configuration Data Manager

Analyzed proposed product design changes to determine the effect on the overall system.

Ensured configuration identification by reviewing design release documents for completeness & appropriate authorizations.

Planned, coordinated, and controlled incoming and outgoing contractor/subcontractor data deliverables (CDRLs & SDRLs), and process initial documentation releases and changes.

Provided advice and guidance on methods, procedures, and requirements to document authors.

Interfaced with customer and/or subcontractors, as required as well provided leadership to lower level employees.

06/04-10/05 Pulte Home Sciences - Manassas, VA

Product Configuration Manager

Manager and developer of the Configuration Management Process and all other related processes.

Interface with engineering (developers) and quality assurance to resolve build issues, build tracking and reporting.

Responsible for the planning and coordination of Engineering Changes and Releases amongst multiple teams working on various shared components.

Coordinate with team leaders to ensure that all necessary documentation is supplied to the team to properly interface with the existing structures and systems.

08/01-12/03 Meso Scale Discovery - Gaithersburg, MD

Engineering Coordinator

Developed the Configuration Management process and standards. These processes include the release of new items, the design portion of the Bill of Material and item master files, design change request, and design change control. Chairperson and facilitator of the Change Control Board meetings.

Assured that the processes between departments are documented in form from instruction, policy,

flow diagrams and standard practices, as necessary.

Assured that all necessary training on these standards are well understood by conducting the

necessary training for those involved in and affected by the system.

Controlled master design documents after the appropriate point of pre-release or release, which

includes all CAD master, word master and hard copy master files.

02/99-08/00 Weidmuller, Inc. - Richmond, VA

Mechanical Design Engineer

Designed pre-assembled terminal block modules, certified enclosures, and plan layouts using Auto CAD.

Provided labor rates, custom quotes, and assembly routing steps for all special product modifications using J.D. Edwards Product Systems.

Implemented engineering change orders in collaboration with Inside Sales and Marketing.

Received ISO 9000 and Quality Training.

5/98-02/99 United Power Corporation - Richmond, VA

Mechanical Drafter

Provided electrical and mechanical documentation in support of new product development and customer specified orders.

Produced new metal fabrication drawings, bill of materials, wiring schematics and components specifications using Auto CAD.

Supervised and assisted production in the assembly of new products.

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