Social Media Sales

Mary Ann T. Chavez

Block ** Lot ** Mangga St. Palmera Homes Subd. Sta. Monica, Quezon City Philippines 1117

+639**-***-**** / +639**-***-****

************@*****.*** / **************@****.***

SUMMARY OF QUALIFICATION

• Proficient in computer Software Systems

• Able to read, write and verbally communicate in English

• Phone and Email Handling

• Real Estate Principles

• Social Media Management

• Property Management

• Hard working, able to multi-task effectively

• Handling a team and being part of the team

• Ability to work on flexible time

• Capable of working under pressure

• Familiarity in following real estate skills (Social Media Management, Lead Sourcing, Comparable) WORK EXPERIENCE

Freelancer/VA Upwork

August 2019 – April 2020

Handled Real Estate Assistant task for US client

Property audit, marketing research and lead generation

Virtual Admin work for change facility for AU client i.e. but not limited to billing, email correspondence, social media marketing (FB/IG), etc.

Agent / Service Provider Byte Success Marketing

January 2017 – April 2019

Handled Outbound Sales account for a US health services

Call calibration

Monitor and provide feedback on calls making sure it’s meeting the client requirements

Provide EOD and EOW report

Real Estate VA C21

June 2016 – Dec 2016

Worked remotely with Real Estate Company where I learnt Real Estate Principle

Handling objections on seller leads calls and determine the difference between warm and cold leads

I had an overview on different CRMs like Podio, Zoho, Pipedrive, Salesforce and infusion

I know how to create buyer’s list and do comparables with or without using MLS

Property Management for residential properties and Airbnb o Respond to tenant’s concern

o Respond to queries of prospect tenants

o Email contract, policy and payment reminder

o Handle repair and maintenance of the property

Service Desk Analyst II Wipro Technologies

March 2014 – May 2016

Diagnose trouble calls and resolve software, configuration or operational problems within timeframe standards.

Accurately log trouble tickets/calls from the customer using call tracking software.

Escalate tickets to appropriate next level support if issues cannot be resolved within the timeframe standards.

Participate in documenting policies and procedures used in the day-to-day operations of the Help Desk.

Ability to perform basic account security tasks: password reset, account creation, account termination.

Provide basic support in a Windows XP/7, Microsoft Office 2010 (full suite), Outlook 2010

Experienced working with Remedy ticketing system.

Diagnosing and resolving hardware, applications and operating system issues.

Utilizing Microsoft Active Directory

Familiarity with Microsoft Exchange

Call calibration and FGD

Inbound Sales Associate VXI Global Holding (Philippines) Inc. August 2011 – February 2013

Assisted potential and existing customers in identifying their US satellite TV needs and directing them to an appropriate product and service

Advance Customer Service WNS Philippines Inc

November 2008 – November 2010

Provided customer service support for a UK telecommunication company

Handled all customer issues with understanding and a satisfying resolution including but not limited to account modification, billing issues and device / service up sell

Resolve basic troubleshooting problems for mobile devices and broadband Financial and Sales Specialist (Tier 2) Convergys Philippines Services Corp. October 2007 – October 2008

Provided customer service support and act as financial advisor for US credit card company

Resolving customer issues about their credit card transactions including but not limited to charges, fees and disputes with understanding and going the extra mile in educating them on how to manage their credit card for their advantage

Upsell products and services that suits customer’s needs Inbound Sales Associate NCO Group – RMH Teleservices, Inc. January 2007 – October 2007

Handled Inbound Sales account for a US telecommunications company

Act as an IB Flex agent, can handle both Inbound and Outbound sale and making sure to hit the target gross conversion required by the Client

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