Software Developer Lean Six

Raman Kumar Rattan

Learning Solutions Architect Phone: +91-904*-******

F-402, Sushma Crescent, Mohali (Punjab) 160104 Email: *****.*.******@*****.*** PROFILE SUMMARY

Self-motivated, personable and passionate Learning Solutions Architect with experience of 9+ years in eLearning industry on configuration and implementation of various Learning platforms like SAP SuccessFactors LMS, SABA Cloud, Learnshare (UL), Docebo, Oracle LMS and SumTotal etc. and have proven troubleshooting skills to determine the best solution to the given situation; while managing all operational activities associated with digital learning solution and user experinces which includes system upgrades, support, delivery, configuration of learning objects, assets, course libraries, access permissions and security roles.

EDUCATION

High School Education (2000) Secondary Education (2003) HPBOSE Dharamshala – Marks 62% HPBOSE Dharamshala – Marks 65% Bachelor of Science (2003 – 2006)

Himachal Pradesh University – Marks 56%

Master of Computer Applications (2007 - 2010)

Lovely Professional University – Marks 67%

CORE COMPETENCIES

LMS Platforms (SAAS/PAAS) Software Tools/Applications

• SAP SuccessFactors LMS

• LearnShare (U/L)

• SABA Cloud

• SumTotal

• ORACLE LMS (Taleo)

• SilkRoad LMS

• Adobe Captivate Prime LMS

• Absorb LMS

• Google Suit

• Jira Service Desk

• ServiceNow

• ZenDesk

• MS Sharepoint

• Tableau

• Notepad ++ (HTML/JavaScript)

PROFESSIONAL EXPERIENCE

Learning Solution Architect at IPG MediaBrands — Gurugram July. 2019 – June. 2020 This position plays a key role in LMS selection, integration and implementation of new Learning solution (Docebo) in collaboration with HR technology team by keeping track of all associated moving parts and tasks, resource assignments, dependencies, and due dates. Take care of all SilkRoad LMS upgrades, Integration with Lynda/LinkedIn learning content and PeopleSoft HRMS, course structures and curriculum mapping with connected learning environment.

• Collect and prepare detailed learning requirements, business cases and configurations requirements.

• Scope, define and design pre-data migration processes to get data ready to move from Legacy system.

• Design, configure and implements system and process related changes to improve end user learning experience and new system adoption.

• Define new security roles, user permissions and authentication workflows in as per business needs

• Working with LMS vendor to implement necessary technical changes to improve system functionality

• Upgrade system by conferring with vendors and services; develops, tests, evaluates, and installs enhancements and new software patches.

• Loads SCORM, AICC, and Open Content Network courses/programs into Learning Management System

• Develops and executes testing plans for any system changes or enhancements with documented outcomes

Learning Specialist at Honeywell Inc. — Gurugram Jan. 2019 – June 2019 This position is primarily responsible for the oversight and maintenance of SAP SuccessFactors and Oracle Learning Management System (Taleo), assisted with all administrative tasks associated with LMS and act as learning specialist by analyzing and recommending solutions to utilize the LMS to deliver, track and measure training to meet organizational objectives.

• Working with L&D Managers, this role creates learning plans in the LMS for targeted occupations

• Coordinate processes impacting LMS with all members of the Learning Programs and HRIS teams

• Assists in creation, management, and enforcement of LMS standards, policies and operating procedures

• Support schedule offerings including setting up new classes, running reports, and monitoring enrollment

• Identify issues with coordination and testing with the functionality part of LMS and connected environments. Lead LMS Administrator at Oceaneering Inc. — Chandigarh June. 2013 – Jan. 2019 Oversees Global LMS administrator and shared services team responsible for day to day LMS support serve as subject matter expert and manage all aspects of the Learnshare (UL) and SumTotal, end-user learning experience and knowledge transfer of administrative tasks, system capabilities, navigation and functionality to regional administrators and HR report users.

• Manages queue of assigned service requests and inquires to ensure timely processing and resolution occurs within specified service level agreement

• Develop and document processes to ensure published content is accurate and current, with appropriate workflows and approvals.

• Identify learning needs (competency framework) in consultation with regional training managers, to ensure consistency in the deployment of core training and development programs.

• Create test scenarios and assist project team members in performing tests to ensure all processes work according to predetermined goals

• Assists with reporting tools and performs data analysis to identify and proactively resolve issues and trends Training Administrator at Genpact — Gurugram Aug. 2011 – May.2013 Performs day-to-day functionality, administration and maintenance of SAP SuccessFactors LMS and associated applications.

• Works on daily service tickets dealing with the routine and daily operation, use, and system configuration

• Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses in user's development plan, training dashboard and course catalog (directory and file structures)

• Creates training activities (ILT, CBT, WBT), manages documents and other supported activities

• Managing and maintaining LMS according to established standard for system regulatory compliance

• Partner with Training Program managers to create ad hoc reports, Regional training metrics & dashboards Trainee Software Developer at Canon India — Gurugram Jan. 2011 – July.2011 CERTIFICATIONS

• AWS Cloud Practitioner Solution Architect Essentials Training - AWS

• Lean Six Sigma Fundamentals - Linkedin

• Leading and Working in Teams - Linkedin

• Managing Project Quality – Linkedin

• Tableau 10 Essential Training – Linkedin

DECLARATION

I hereby declare that the information given in this application is true and correct to the best of my knowledge and belief. In case any information given in this application proves to be false or incorrect, I shall be responsible for the consequences. RAMAN KUMAR RATTAN Date:

Place: Chandigarh, India 27 Aug.2020

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