Employee Relations Manager
Resume:
ROBERT ZOETMULDER
P: 847-***-**** E: *************@*****.***
Professional Summary
Dedicated employee with a strong operational and interpersonal skills background. Takes pride in the ability to lead large groups of employees working together to accomplish common goals. Has a proven track record of success in every position.
SKILLS
Organized, Self Starter, Motivated, Creative, Compassionate
Licensed Aircraft Dispatcher, Microsoft Word, Excel, PowerPoint, Access
CAREER HISTORY
American Airlines
Integrated Operations Center (IOC) Manager Fort Worth, TX 2017-2020
Manager of system wide operations at the IOC including flight schedule completion, aircraft routings, irregular and emergency operational situations. Managed 500 union dispatchers, Hub Control Centers and related organizations to resolve operational issues. Also provided direct administrative support, monitored lost time, and couched/counseled employees to achieve peak performance.
AVAir Pros
Manager International Terminal O’Hare Airport Chicago, IL 2016-2017
Proactively managed vendors, contracts, operations and special projects relating to O’Hare’s International Terminal. Was also the point of contact for communication between 35 International Airlines and Terminal Operations. Communicated directly with Airline Station Managers, City of Chicago Managers, and Vendor Management regarding operations within the terminal.
Gate Gourmet
Director of Transportation O’Hare Airport Chicago, IL. 2013-2015
Director of Transportation for airline catering company operating at O’Hare International Airport. Customers included American Airlines, US Airways, SAS and Aer Lingus. Department consisted of over 150 employees, including management and union (Teamsters/H.E.R.E) employees with an operating budget of $10M.
Responsible for maintaining safety, fulfilling customer schedules, providing quality service, resolving customer concerns, communicating operational deviations to internal/external customers and maintain compliance with all regulatory agencies. (D.O.T, OSHA, FAA, Customs and USDA). Successfully restructured the catering schedule to match the American Airlines schedule. Successfully combined the American Airlines / US Airways merger schedule. Cross trained employees to cater all types of aircraft. Reduced sick calls by 10%. Restructured the communication process saving the company $44,000 in annual operating costs.
American Airlines
Senior Specialist Employee Relations/HR Department (2011-2013)
Provided HR Support for multiple central and northeast cities. Assisted management and union/non union employees with interpretation of collective bargaining agreements and company rules/policies. Assisted management with investigations and represented the company at arbitration hearings.
Tower Operations Manager O’Hare Airport (1993-2011)
Central decision maker and problem resolution coordinator at American Airlines’ third largest hub that averaged over 300 flights daily. Operational leader during emergency events, security threats, severe weather conditions and aircraft changes to maintain the airline’s published schedule. Main communicator to Senior Management, HDQ and front line employees regarding all operational issues
Chicago Ramp Service Supervisor O’Hare Airport (1992-1993)
Managed “below the wing” employees and all flight activities while maintaining the airline schedule. Responsible for proper staffing during off-scheduled operations and provided frontline supervision for union employees. Managed attendance, performance, and conducted investigations when necessary for employees within the department.
Tower Operations Coordinator/Planner O’Hare Airport (1990-1992)
Assisted Tower Operations Manager with duties related to maintaining the daily operating schedule of the airline. Coordinated with dispatch for aircraft swaps, flight crew swaps and other operational abnormalities. Monitored passenger connection activity making decisions related to altering the airline’s schedule to accommodate off scheduled activity. Controlled taxiing aircraft operating within proximity of the airline terminals. Communicated Operational changes to front line employees and updated changes to the flight schedule in airline computer system which updated airport flight monitors used by customers and employees.
Passenger Service O’Hare Airport (1989-1990)
Gate agent/Lead agent providing customer service to passengers at the ticket counter and gates.
CRIS Radio 1985-1989
Engineer/On Air Talent
Operated sound board and hosted shows serving visually impaired listeners.
EDUCATION
Columbia College BA Communications, Chicago, IL 1989
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