Celia White

Executive Summary

I’m a Certified Associate in Project Management professional with experience functioning as a Scrum Master. I’m a process oriented professional, but yet flexible in my Sprint planning abilities. I also have strong experience managing project deliverables within the Agile environment. As a Scrum Master, I will demonstrate the proven ability and strength in issue tracking, forecasting, and risk assessment. I have stellar communication skills, which I will attribute to my skill set to be able to relate with various personalities of all executive levels.

Project Experience

Scrum Master

TEKsystems (Bank of America)

July 2019-June 2020

Building, leading, and mentoring 2 Scrum teams that were responsible for developing new/existing functionality to the Salesforce platform.

Ensured the Scrum team was empowered, yet had a solid processes and excellent discipline by following Bank of America’s Agile Delivery Framework.

Perform Agile Maturity assessments, and coaching to ensure we continually improved and matured as a team.

Worked with our Development and Product Owners to create a collaborative environment

Facilitated all Scrum ceremonies

Worked cohesively with RTE on PI planning, and PI goals for each quarter.

Managed risks to delivery

Scrum Master

Southwest Airlines

March 2012 – 2019

Facilitated daily Scrum meeting, Sprint planning, Sprint retrospectives and Sprint reviews.

Interacted with stakeholders/product owners to prioritize requirements for upcoming Sprints.

Motivated the team to establish quality shippable products.

Updated Agile (scrum) metrics tracking variables to provide transparency on product and Sprint backlogs.

Acted as Scrum Master who protects the team from a problem that is harmful: complacency and curbs self-satisfied team members and seeking improvements. Tracks capacity and gets team performance to improve.

Adapted the Agile methodology to manage the life cycle of the projects.

Completed project implementations, database merges, and upgrades to core applications.

Managed technical debt.

Provided oversight to business partners, clients and offshore consulting teams.

Partnered with technology managers and directors to lead technology project in support of the department's strategic plan.

Functioned as a project leadership resource responsible for driving analysis, recommendations, decisions and delivery.

Monitored proactively risks, issues and scope, ensuring the appropriate level of priority, visibility and escalation.

Owned all Scrum Ceremonies like Sprint planning meeting, retrospective, Sprint review, daily Stand ups.

Suggest red new tools / best practices that can be adapted with the team.

Collected metrics for the scrum teams and identify areas of improvement to better the velocity as the team gets more mature.

Ensured that development teams were practicing core Agile principles.

Delivered presentations to technology managers and directors on a weekly basis.

Created and maintained project plan to ensure all tasks and milestones were delivered on time.

Project Manager

J.P. Morgan Chase

April 2011 – March 2012

Prepared and projected budgets through analytical techniques of department needs, existing information, and prediction of new projects and products to accurately forecast growth and proper allocation of future resources and expenses.

Coordinated with business units and other entities to ensure that work processes and standard operating procedures which impacted other areas were effectively and appropriately developed and integrated to maximize overall benefits.

Presented monthly status reports to executive steering committee (senior vice president and vice presidents) for the above program, covering major project risks, issues, cost and schedule performance.

Coached all teams on project management expectations, deliverables and roles/responsibilities, resulting in better teamwork as compared to projects managed without similar coaching.

Managed six employees in a new PMO support organization, responsible for procedure development and deployment, compliance and management reporting.

Deployed processes that standardized and streamlined projects.

Created project plans and implementation schedules for projects.

Carried out risk analysis and identified risk areas for given project.

Set up schedules, assets expenditures, cost expenditures, and physical resource provision.

Resolved problems with vendors. Understand program deliverables, milestones, issues and risks and participate in program-level working groups.

Created standard and ad hoc program/project level reports for management oversight purposes.

Tracked program level deliverables and priority changes throughout the year / multi year.

Participated in the annual/continual financial planning activities; provide business rational and decisions for all month-end financial performance and forecasting.

Reviewed monthly financials including actual and forecasted expenses against plan, identifying projects over or under plan and following-up with program managers on rationale and explains

Ensured contractual compliance with all vendor engagements,

Assisted in program / project weekly and monthly communications including status updates, implementation release bulletins, operating committee documentation and financial planning.

Project Coordinator

Saxon Mortgage

September 2010 – April 2011

Defined testing milestones, managed resources across multiple projects, set priorities, identified courses of action, provided detailed project plans, delegated tasks, identified people who could contribute to the solution of a problem and estimated time/resources for executing test plans.

Wrote test plans and test cases.

Executed SIT and UAT test cases and logged variances and defect using HP Quality Center.

Created a daily defect status report which reported status of all open, resolved and past due defects.

Generated a weekly high level executive summary report that was distributed to all VPs and SVPs that displayed UAT trends.

Analyzed business requirement documents and business process flows to determine positive and negative testing scenarios to adequately cover business needs.

Carried out development of PMO policies and procedures and created work process flows for each.

Met with all developers and project stakeholders to lead kickoff meetings.

Defined and introduced project, team member roles and key deliverables.

Facilitated numerous JAD sessions to create work process flows for different lines of business within the PMO.

Senior Project Coordinator

Cartus

June 2004 – September 2010

Interacted closely with senior management to plan and implement new infrastructure project initiatives.

Defined scope and developed schedule.

Managed project implementations for real estate companies across the US.

Supervised client and product delivery teams, including business SME, QA, DBA and development resources.

Facilitated project team and stakeholder meetings.

Identified risks, performed analysis and developed risk response plans.

Developed project documentation and PMO processes.

Established performance and forecast reporting for senior management.

Performed vendor management and contract administration.

Oversaw project and P&L budgets and performed cost and variance analysis.

Mortgage Loan Officer

United Lending Partners

March 2003 – June 2004

Analyzed applicant financial status, credit and property evaluations to determine loan approval disposition.

Interacted with clients to identify their financial goals and created a plan to reach the goals.

Conferred with underwriters to aid in resolving mortgage application problems.

Evaluated potential loan markets and developed referral networks to locate prospects for loans.

Interviewed, hired and trained new employees.

Prepared reports to send to customers whose accounts were delinquent, and referred irreconcilable accounts for collector action.

Account Resolution Specialist

Citi Bank

February 2000 – March 2003

Identified target recovery and collection goals and objectives.

Prepared and maintained collection policies, procedures, all related material and documentation.

Coordinated collection procedures with other county departments.

Collected fines, fees and costs from defendants as imposed by the court.

Reviewed, verified and evaluated applications for payment extensions.

Conducted in person interviews and underwrote payment agreements.

Mailed delinquent account notices.

Ensured confidentiality of all defendant information and records.

Performed data entry and file maintenance of records.

Reconciled accounting records of collections, and examined and corrected accounting transactions to ensure accuracy of accounts.

Responded to requests for information.

Maintained and distributes material.

Compiled and analyzed statistical data and prepared reports.

Certifications

Certified Associate in Project Management (CAPM)

Project Management Institute (PMI)

Six Sigma (Green Belt) Training

PMStudy/PMI

Education

Currently pursuing a Bachelor of Science in Information Technology focusing on Project Management, Capella University

Technologies

Software: MS Office, Outlook, Lotus Notes, MS Project, PeopleSoft, SharePoint, Visio, HP Quality Center, Jira, PowerPoint, Excel

Other Knowledge: PC Anywhere, Business Objects, Rumba, and Expert Advisor

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