salesforce developer

ARUN PRASAD

Salesforce Administrator/Lightning Developer

Contact: 469-***-**** Email: ******.*@******************.***

Professional Summary:

Around 10 years of IT experience in various stages of Software Development which includes more than 6+ years of experience as Salesforce CRM Developer which involves Administrator, Development, Integration, communities, and lightning like classic to lightning migration and lightning Web component development. 4 Years of experience on Java.

Hands on experience in Salesforce.com Development by developing the presentation layer in Visual force and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers, Controller Extensions, S-Controllers and Web Services API.

Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.

Administration, Configuration, Implementation, and support experience on Salesforce.com platform.

Experience in customizing the standard objects, creating the custom objects, Interfaces, Relationships, Workflow rules, triggers, Data Validations, force.com Approval Processes Visualforce pages, Apex classes and business logic according to the business requirements.

Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.

Well versed with all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment, and documenting.

Experience with Salesforce.com configuration and custom development experience in Sales cloud, Service cloud, Veeva, Service Max, Coveo Search Engine and Apttus CPQ.

Exposure to Apttus CPQ and also on Remedy force and SAP/ERP Experience.

Implemented Data Integration using SOAP, REST API and Outbound Messaging to establish communication between SFDC and other homegrown systems.

Good experience with Data migration and Updating using Data loader tool in Salesforce.com.

Wrote Apex test classes with more that 95% of code coverage before deploying into production.

Worked with App Exchange Applications like Marketo, Conga Composer etc.

Proficient in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.

Worked on DocuSign and Apttus CPQ and used data loader, APTTUS CPQ data using VLOOKUP functionality in excel.

Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.

Strong working knowledge in querying Salesforce.com database using SOQL&SOSL queries using Force.com Explorer.

Well versed with the process of detailed analysis of business and technical requirements and craving to the solution by customizing various objects of Salesforce and using other Platform based technologies like Visualforce Pages, Java Script & Apex Triggers.

Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.

Well versed with all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment, and documenting

Experience in front-end development using HTML, Java Script, CSS and AJAX Tools.

Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities

Education:

Bachelor’s Degree In commerce Acharya Nagarjuna university India 2003-2008.

Certifications:

Salesforce Certified Administrator: 21457771

Salesforce Certified Platform App Builder

Salesforce Certified Administrator.

Technical Skills:

Salesforce.com Technologies

Apex Triggers, Apex Classes, SOQL, SOSL, Visual Force pages, S-Controls, Apex Web Services, Force.com Eclipse IDE Plug-in, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects

Force.com Configuration

SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions, field updates, email alerts, task creation, Reports, Dashboards, Formula Fields and Cross Object Formula Fields, Configuration Skills, Overall User Management.

Programming Languages

Java, C#, Apex

Scripting Languages

HTML, XML, Java script, CSS

Web Services

SOAP/REST API

Databases

SQL Server 2008, My SQL Oracle 10g/9i, MS Access

Packages

MS Word, MS PowerPoint, Eclipse IDE

ETL/Integration Tools

Apex Data Loader, Cast Iron, Force.com workbench.

Professional Experience:

Delta Airlines, Atlanta, GA July 2017 – Present

Sr.Salesforce.com Administrator/Lightning Developer

Description:

Single Network Application (SNAPP) is an innovative and industry leading application which combines curbside, bag drop, check in, Sky Club, gate, service recovery, and baggage service office applications into a single platform for a more streamlined and user friendly experience for Airport Customer Service (ACS) agents

Responsibilities:

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.

Developed and created various Custom Objects, Tabs, Entity-Relationship data model, Reports types for custom reports, reports and dashboards validation rules on the objects and tabs, Components and Visualforce Pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.

Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder, and Lightning Components to enable anyone to create modern enterprise apps quickly and easily build on Salesforce1 Platform.

Worked on velocity telecom vertical, proficient in Omni script, Integration procedures.

Experienced in worked on Vlocity cards, Vlocity templates, and other UI modules.

Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.

Integrated Salesforce with manage Package Vlocity, upon Omni script, Data Raptor, Vlocity Cards.

Experience working with Single Page Application using Angular Java Script

Hands on experience in building an enterprise scale highly componentized application using Angular Java Script

Experience with JavaScript frameworks and libraries such as Vlocity Angular Templates, JS, React.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Created profiles and implemented Object and field level security to hide critical information on the profile users.

Deployed the Apex Code Ant scripts and Inbound, Outbound change sets.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Experience using Salesforce Lightning UI. Created reports and dashboards in Salesforce lightning experience.

Created automations of emails to Opportunity owners based on business requirements.

Resolved major issues in previously existing integrations between SAP and Salesforce in the Jenkins environment and used REST and SOAP APIs for callouts.

Installed and implemented third party application like Apttus CPQ and used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Design Test Scenarios and upload into HPQC.

Creation of Test Plan, Daily Status Report & Weekly status Report.

Develop/Review of Technical documents include test cases, test reports and Defect Reports.

Execute Test cases and maintain the execution summary

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Salesforce Sandbox, HTML, Java Script.

UPS, Paramus, NJ Jan 2015 – Jun 2017

Salesforce.com Administrator/Lightning Developer

Description:

United Parcel Service (UPS) is the world's largest package delivery company and a provider of supply chain management solutions. UPS tracking application is a shipment and logistics application for customers to get important shipping information and to track and customize the shipments from the website or on the go from a mobile. Users can also find UPS service locations and calculate time and costs of the packages.

Responsibilities:

Worked with functional leads to transform and develop new requirements into design, implementation.

Designed, developed, and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.

Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.

Extensive experience in lead case management (Web-to-Lead, Email-to-Case).

Experience working with Salesforce.com sandbox and production environments.

Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.

Scheduling Apex jobs for processing large records.

Unit and integration testing for new requirements and get the UAT from the business owner.

Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security, and configured their sharing settings.

Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.

Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.

Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.

Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.

Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.

Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST) & web integration with SDFC.

Worked on configuration, security, and security controls aspects of Salesforce

Worked on Record Types, Validation Rules, Triggers and Page Layouts.

Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.

Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.

Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows, and approvals.

Advanced experience with AngularJS. You should know and use Components and be comfortable with “controller as” syntax.

Demonstrate technical leadership ability in AngularJS v1, HTML5, CSS3, and Communication with RESTful web services from JavaScript.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Salesforce Sandbox, HTML, Java Script.

BJC HealthCare’s. Louis, MO Apr 2013 – Dec 2014

Salesforce.com Administrator/Lightning Developer

Description:

BJC is the largest private employer in Missouri region. This project was designed for Administrating Hospital activities, Health records such as Inpatient details, Billing, and medical records such as purchase, store keeping etc. The project Credit Card Simplification involves in developing a health care billing and patient data warehouse with data from heterogeneous sources, which is used to analyze the information depending on different aspects. Epic dynamic online analytical processing tool Clarity is used for creating reports, queries, graphs, and charts for on-screen display and printing.

Responsibilities:

Performed salesforce.com configuration and designing of Sales Cloud and Force.com solutions with an emphasis on Service Cloud solutions.

Experience with field service Lightning business processes and practices.

Implemented and achieved field service needs, flexible, scalable, and efficient cloud services using field service lightning.

Developed pilot functionalities of related lists into lightning components for classic Salesforce.

Created the Marketing platform with customized APEX based business logic, Visualforce pages to capture leads via customized Web-to-Lead approaches.

Data integration and update using standard Data Loader application, Bulk API, and Batch Apex methods.

Queried Salesforce Database with SOQL&SOSL queries available in Force.Com platform.

Developed API Callouts &WSDL’S which host Client’ services and also developed the functionality to accept the request from other system and process the request.

Involved in integration of their legacy system with Salesforce CRM package through web services based on BULK API.

Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com objects.

Extracted API Callouts & WSDL’S services, hosted by third party companies to perform an action by connecting to their respective repositories and sending the request on demand.

Generated the quotation word document from Salesforce.com and using the feature of CPQ product.

Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups.

Built relationship across multiple technology, operations, services, sales, program and product team to accomplish end goal.

Developed CPQ deployment depending on providing careful training and support to their sales staff and implementing CPQ in tandem.

Tracked and maintained the requirements to functionality traceability and use case traceability.

Analyzed CPQ requirements, wrote functional/technical documents.

Performed the detailed analysis of functional and technical requirements; designed and deployed the custom. objects; identified the lookup and master-detail relationships; and created the junction objects.

Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.

Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.

Implemented the workflows and approvals for various functional requirements.

Configure Email Templates Integrated with outlook, Tracked Emails.

Integrated using Lightning Connect to get the real time product information into salesforce from SAP.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Salesforce Sandbox, HTML, Java Script.

AT&T Inc. - Dallas, Texas Jul 2012 – Mar 2013

Salesforce.com Administrator/Developer

Description:

AT&T Inc. is an American multinational telecommunications conglomerate, headquartered at Whitacre Tower in downtown Dallas, Texas. Within the United States, AT&T is the largest provider of fixed telephone services and a leading provider of mobile telephone and broadband subscription television

Responsibilities:

Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.

In depth knowledge in salesforce.com Sales Cloud, Service Cloud, Chatter and Force.com product offerings.

Conducted sessions with the management, different 3rd party vendors, users, commercial and other stakeholders for open and pending issues to develop specifications.

Built relationships across multiple technology, operations, services, sales, program, and product teams to accomplish end goal.

Worked extensively in customization of sale Cloud by embedding Visualforce pages in custom console components, highlight panel and interaction log.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, and Components to suit to the needs of the application.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.

Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.

Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.

Integrated the Web Services for extracting the data from external systems.

Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects, and workflows.

Implemented Security access to the user profiles by creating Object level security, field level security and record level security.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7

Premier Inc - Pittsburgh, PA Nov 2010– Jun 2012

Salesforce Developer

Description:

Premier Inc is a healthcare improvement company uniting an alliance of approximately 4,000 U.S. hospitals and health systems and more than 175,000 other providers and organizations. As an industry leader, Premier has created one of the most comprehensive databases of actionable data, clinical best practices, and efficiency improvement strategies

Responsibilities:

Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization

Worked on Pardot, DocuSign and Apttus CPQ.

Hands on Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse

Worked with salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards

Worked with Apex Classes, Apex Triggers and Visual force pages

Develop and Implement portal solution using salesforce Components

Maintained user roles, security, profiles, and workflow rules wherever necessary

Created Sharing rules, Assignment Rules and Escalation Rules for Cases

Developed various Custom Objects, Tabs, Components and Visual Force

Integration with Cast IRON.

Develop and Deploy SFDC Integrations with SAP and other applications using .Net environment and Force API

Data Migration from Legacy Front Range to Salesforce

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Workflow, Eclipse IDE Plug-in, Windows 7

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