Agent Quality

CURRICULUM VITAE

Shweta Pratik Shah

Cell : 91-937*******

coolshweta08 @gmail.com

Objective:

To seek a Challenging position, where I can acquire/enhance my knowledge and excel in every role I am associated with. I have the attitude and aptitude for constant learning and would like to continuously grow as professional with the growth of organizations.

Summary of Qualifications:

Rich experience of thiteen years as an airline ticketing agent Sociable nature that helps while dealing with customers from different social backgrounds

Excellent oral and written communication as well as interpersonal skills Sound practical knowledge of the basic computer applications like MS Word, Excel, Power Point and Outlook

Proven ability to keep calm even in the stressful situations Considerable experience of dealing with corporate customers. Academics:

Completed B.COM from Vartak College of Commerce

Additional Qualification:

● Diploma in IATA / UFTAA Foundation Course Exam in September 2007.

● Diploma in International Airlines & Travel Tourism from IITC

(Authorised Training Centre for IATA / UFTAA Courses)

● Knowledge of Computer Reservation System - Galileo Key Skills:

Knowledge of GDS ( Galileo )

Proficiency in Microsoft Word, Excel, Power point. Work Experience:

● Worked with Dnata International in Jan 2020 to June 2020 Senior Travel Consultant :

Managed airline reservation for corporate Marico.

Help clients in getting visa for different countries. Quality manage and Ticketing.

Proven ability of reading, defining and applying taxes, fare rules Good Profound ability to arrange reservations for travel tickets by air, rail .

● Worked with COX AND KINGS Jan 2011 till Sep 2019 Corporate Travel Agent

Managed airline reservation for corporates (Technimont, PWC, DLL Paul India,Edwards,Smith & Nephew and Tech Mahindra )clients. Accountable for replying incoming telephone contacts while maintaining first-rate service levels.

Help clients in getting visa for different countries. Maintaining client files for travel databases.

Quality manage and Ticketing.

Proven ability of reading, defining and applying taxes, fare rules Good Profound ability to arrange reservations for travel tickets by air, rail

Providing all the required information to the clients regarding travel routes, reservations, cheap travel schemes and services offered while traveling.

AD bookings for staff of cox and kings.

EMD for Group bookings and also handle group bookings for corporates or staff travel.

Handling client inquiries on phone or through emails and finding solutions to their complaints if any

● Working with Interglobe Technology Quotient For Galileo Travelport Dec 2009 till NOV2011

To provide prompt telephone assistance and resolution of problem to travel agent for functional and technical issues relating to all Galileo product thereby ensuring client satisfaction & enhancing productivity. To answer travel agent queries pertaining to ticketing and related issues on Galileo software.

Assisting travel agent on amendment, Cancellations, and Revalidation Existing booking and no related booking queries on Galileo. Resolving Travel agent issues with regards to fare queries on various airlines.

Resolving Travel agent queries relating to airline problems. Handling fare queries of the agencies.

● Worked with Ezeego1 from Oct 2007 till OCT 2009

Co-ordinating with Franchises all over India for Bookings of Flights

(International & Domestic Destinations)

Handling Domestic & International Bookings of Flights with cancellations and amendment.

Taking action of customer complaints & queries through Email Handling bookings of both B2C and B2B.

Assisting passengers on alternate flights.

Assisting passengers on cash back or refunds

Informing passenger regarding Flight cancellation via Voice & Email Handling booking failure.

Preparing Invoice and Credit note for Tickets.

Personal background:

Martial Status: Married

Hobbies: Painting, Reading, Making Friends, Music

Languages known

To Speak : English, Hindi, and Marathi,

To Write : English, Hindi, and Marathi

To Read : English, Hindi, and Marathi

To Understand : English, Hindi, Gujarati and Marathi

Contact this candidate