Property Management, Business Operations, Retail Management

MICHELLE MCKINNEY

Martinez, CA • 925-***-**** • ********************@*****.*** • https://www.linkedin.com/in/michellemckinney40/ PROFESSIONAL SUMMARY

I am a leader who is powerfully aware that I am only part of the whole. I support and encourage members of my team by creating trust and connection to foster a safe and energized environment that brings out the innovative best in everyone. My decades of experience as an operations generalist enables me to skillfully adapt to any size project or business with confidence and enthusiasm. I have a proven track record of piloting products and processes with multiple workflows in collaboration with internal resources and vendors in a variety of businesses. I’m at my best when I work for companies that encourage innovation, exploration and creative thinking. Above all, I approach my work with optimism, emotional maturity, and a sense of humor. RELEVANT EXPERIENCE

Assistant General Manager; San Francisco Centre and Westfield Office Buildings, 2018-2020 Unibail-Rodamco-Westfield, San Francisco, CA

• Managed the daily operations, guest experience, and third-party vendors for 1.5M square feet of retail and commercial office space

• Owned the P&L and leasing for the storage unit inventory that drove 1.3M in annual income

• Led the Concierge team to deliver services and amenities to 13M guests annually

• Advocated for public safety services by volunteering with the Union Square BID and serving as a Services & Public Safety Committee member

• Delivered a mobile app that provided real-time messaging between center management and tenants to foster a strong tenant community and eliminate the resources required to deliver paper memos

• Collaborated with waste management vendors to pilot changes in property and tenant procedures that resulted in a 10% increase in landfill diversion

• Facilitated a pilot to migrate a 100-plus building key inventory from conventional unsecured lock- boxes to an electronic solution that eliminated unauthorized use of keys and secured building assets

• Launched Westfield’s first Global Volunteer Day at three properties resulting in an 87% employee participation; outpacing the company goal of 70%

PG&E City and County Agency Liaison, 2016- 2018

G2 Integrated Solutions, Northern CA

• Supported a pilot to centralize encroachment permit acquisition across all PG&E lines of business

• Spearheaded a new role that managed the PG&E relationship with 40-plus county and city jurisdictions to ensure successful acquisition of encroachment permits for over 1500 gas & electric jobs annually

• Developed a tracking tool that provided business partner access to permit status which was used to design the enterprise tracking solution in SAP

• Authored and maintained technical documents, process flow charts, and executive updates to ensure key learnings and policies were captured and practiced consistently by each team member Business Operations Senior Manager, 2013-2016

Athleta, Petaluma, CA

• Led a team of four Business Analysts to drive strategies for merchandise logistics, finance, reporting, technology, and new store openings for 120-plus stores in a new growth brand

• Developed technology, procedures, and reporting to manage a $33M store payroll P&L MICHELLE MCKINNEY

Page 2

• Led the proof of concept and launch of customer & employee facing digital experiences, including mobile check-out, reserve-in-store, and customer wireless

• Conducted store time and motion studies to create a staffing model that promoted consistency in staffing, a predictable payroll P&L, and defined job responsibilities

• Founded and facilitated a weekly cross-functional team meeting to socialize store initiatives, project purposes, understand requirements, align on goals, and track project milestones Store Operations Manager, 2010-2012

Ross Stores Inc., Pleasanton, CA

• Managed a team of 30 stores to run proofs of concept for 12-15 initiatives per year focused on driving sales and operational efficiencies for implementation in all 1100 stores

• Led a task force of cross-functional teams and vendors to test and implement a guest queuing strategy to expedite checkout, reduce the abandonment rate, and increase transactions per hour

• Spearheaded decentralizing customer returns from one line to all registers to increase return to purchase conversion

• Coordinated cross-functional teams and vendors to open 30-plus new stores annually Business Analyst, 2009-2010

Grocery Outlet, Berkeley, CA

• Developed and managed a centralized in-store communication process to streamline the direction from head-quarters to the stores

• Championed the introduction of a new customer service model by training the West coast store teams to ensure a consistent customer journey in every store

• Managed the launch of an expanded gift card selection from non-competing businesses to drive traffic and impulse buys

• Initiated and developed a roadshow with product managers to educate 150-plus Store Operators on features and benefits of the products they sell

• Coordinated the agenda, speakers, collateral and logistics for a three-day annual Store Operator conference

Account Director, 2007-2008

Williams Lea, San Francisco, CA

• Directed operations and staffing objectives for ten client locations to provide document management services resulting in 3.5M in annual revenue

• Collaborated with the Business Development team on contract renewals, RFP responses and new accounts EDUCATION

Bachelor of Science- Communication and Media Studies, 1990 Graduate Eastern Connecticut State University, Willimantic, CT ADDITIONAL SKILLS

• Advanced skills in Microsoft Office Suite, SharePoint, ShopperTrak, KeyTrak, Mallcomm, labor scheduling tools, and a host of proprietary applications

Contact this candidate