customer service, operation

MANOJ SINGH

DLF NEW TOWN HEIGHTS, SECTOR **

GURGAON -122004 (HARYANA-INDIA)

M: 0091 777-***-**** / 981-***-****

E mail: *****.*******@*****.**.**

PERSONAL SUMMARY

A energetic, talented and driven hotel manager with a real passion for delivering a first rate service to guests and maintaining excellent relationships with them to encourage repeat business. Having a proven track record of running successful operations that nurture and grow the business, cut costs whilst at the same time maximizing profits. Possessing the experience and initiative to further bolster a hotel’s reputation and commercial success. Looking to join a reputable and exciting hotel group where I can progress quickly and have the opportunity to develop an enviable career profile. CAREER HISTORY

HOTEL SIDDHARTH PLAZA - GURGAON

HOTEL MANAGER – OCT.2018 – PRESENT

HOTEL ORIHAAN - GURGAON

HOTEL MANAGER – MAY.2012 – SEP.2018

HOTEL LANDMARK INN – NEW DELHI

HOTEL ASST.MANAGER – MARCH.2011 – APRIL.2012

FRONT DESK EXECUTIVE – NOV.2009 – FEB.2011

Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also its profitability. In overall charge of daily operations of all departments, from the laundry service all the way through to organizing corporate hospitality. DUTIES:

Effectively managing the daily operations of the hotel.

Managing a team of Heads of Departments.

Making sure that guests have a good first and last impression of the hotel.

Continually developing all aspects of the Hotels Operations such as the front office, reception, reservations, revenue, and housekeeping departments.

Working closely with hotel directors to put together long term business plans.

Setting sales targets for staff and monitoring them to ensure that they are met.

Recruiting staff, training them up and then monitoring their performance.

Managing and setting room rates.

Ensures highest level of guest satisfaction by providing within corporate standards quality guest services and amenities

In overall charge of a busy food and beverage operation.

Engaging and motivating staff to do better.

Constantly focusing on profitability and growth.

Striving to create a relaxing and welcoming ambience for customers.

Evaluated and re-negotiated all vendor services contracts, resulting in a 20% annual savings while maintaining quality.

Identifying other revenue stream opportunities.

Organizing conferences, wedding receptions and banquets.

Overseeing the allocation of hotel Rooms

Launching local publicity campaigns and attending networking events.

Demonstrating visible operational leadership and management to the hotel staff.

Supervising the activities of the reception staff. PROFESSIONAL EXPERIENCE

Competencies:

Promoting a culture of continuous improvement throughout the hotel.

Knowledge of health & safety regulations, food safety, licensing laws and cash handling.

Having a solid understanding of all hotel functions.

Ability to identify, understand and give priority to urgent issues.

Familiar with financial reporting systems including cost control, stock management and P&L.

Planning ahead whilst at the same time organizing short term activities. PERSONAL:

Possessing a friendly personality and charisma to connect with a diverse clientele.

Excellent presentation skills.

Willing to jump roles and take charge of other departments.

Can quickly put guests at ease with casual banter.

Understanding the needs of a discerning customer.

Menu layout, menu approval and buffet presentation.

Providing visible leadership by example while interacting with guests.

Can operate effectively in a highly varied and hands on role.

Enjoys mentoring and developing a young team.

Excellent English skills in both writing and speech.

Hospitality background.

Adaptable and having a hands-on approach to running the hotel.

Having a tenacious and ‘can do’ attitude.

Spotting opportunities before others.

Able to deal calmly with challenging situations.

Self motivated and having a pro-active mindset.

KEY COMPETENCIES AND SKILLS:

Business management

Hotel sales & Marketing

Managing budgets

Controlling expenditure

Customer service

Solving problems

People skills

Attention to detail

Commercially aware

Guest satisfaction

Influencing skills

Event management

Self-motivated

Cost control

Optimizing performance

ACADEMIC QUALIFICATIONS:

CMJ UNIVERSITY - MEGHALAYA 2011 – 2012

Diploma in hotel management

ALLAHABAD UNIVERSITY – ALLAHABAD (UP) 2003 – 2005 MBA in international business management.

DATE OF BIRTH : 28

TH

JUNE.1982

REFERENCES :

Available on request.

Contact this candidate