GC

G E N E V I E V E

C E S P E D E S

210-***-****

adgah6@r.postjobfree.com

***** **** *****,

San Antonio, TX 78245

PROFESSIONAL SUMMARY

Organized Medical Coordinator/Experienced Executive Assistant Professional with established interpersonal skills and an exceptional level of professional presence, adapt at problem solving and working without supervision to accomplish any given task. Subject matter expert in both Customer Service and Business Relations, while demonstrating the ability to quickly adapt to new procedures. Experienced financial industry worker with the fundamental understanding process improvement, and customer satisfaction. SKILLS

• Business Operation Management • Project Management

• Conflict Management • Executive Calendar/Email Management

• Budget Execution • Resource Management

• Public Speaking • Customer Service Principles

• Team Building • File/Record Management

• Meticulous attention to detail • Data Analysis

• Microsoft Office • Support of Multiple Leaders

• Travel/Event Planner • Organizational Development

• Program/Project Management • Meeting Coordinator (Virtual and Onsite) EXPERIENCE

Medical Coordinator, Neway Health LLC, Mar 2020 Sep 2020, San Antonio, TX

• Implemented staff accountability for each operating unit resulting in hours and money being saved.

• Managed all phases of operational to meet organizational goals -Beginning phase of Neway Health LLC

• Documented and reviewed activities to maintain current EOS tracking- with about 6 activities per employee.

• Collaborated well with team members to carry out daily assignments and achieve team targets. Target aim the beginning phase of helping create Neway Health LLC.

• Gained expert knowledge of EOS-Traction Tools operations.

• Maintained and updated files and records to support efficient Corporate operations for Neway Health LLC.

• Carried out high-quality work with little oversight.

• Filed records to keep system efficient and information organized. Significance of this task to keep each employee on track of their rocks and deadlines.

• Prepared reports highlighting Traction Tools and Docusign. Independent Scentsy Consultant, Scentsy, Feb 2012 May 2015, Fort Riley, KS

• Independent Scentsy Consultant

• Independent Business Owner authorized to sell Scentsy products for a commission.

• Received and routed incoming mail, packages, and deliveries.

• Consulted with customers to understand desires and suggest best products to meet needs.

• Reviewed activities regularly to identify opportunities for improvement.

• Strived for customers satisfaction by delivering fast, friendly, and knowledgeable support for their product needs.

• Prevented merchandise service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies.

• Kept inventory levels optimized and supplies organized for forecasted demands.

• Gained expert knowledge of Scentsy operations, market conditions, and trends.

• Managed communications between team members, customers and vendors to keep operations efficient and successful.

• Filed sales records to keep system efficient and information organized.

• Met targets consistently by working hard and with strong attention to detail.

• Satisfied customers by delivering speedy and expert service for all Scentsy needs.

• Determined team targets and implemented plans to achieve goals at individual and group level.

• Collaborated well with team members to carry out daily assignments and achieve team targets.

Executive Assistant, Frishberg Jordan Stewart & Kaleta Advisors, Mar 2004 Dec 2007, Houston, TX

• Interacted with clients to assist in filing out the appropriate investment documents for their investments Financially or in Real Estate.

• Managed complex calendars and logistics for travel and on-site meetings.

• Performed word processing and created spreadsheets for data analysis.

• Supported executives with project support, data analysis, and administrative tasks.

• Drafted and proofread correspondence and reports for professionally issued communications.

• Set up new office procedures to increase productivity and improve workflow by utilizing office tools such as to-do list, learning how to prioritize, communication, employee training and organization.

• Improved communication between executives and customers by using a project management/social collaboration platform.

• Supported executives with project coordination, data analysis, and administrative assistance.

• Planned and supervised personal travel arrangements including air travel, hotel accommodations, and preparation of meeting agendas and materials.

• Managed confidential and sensitive-schedule by coordinating appointments and skillfully responding to routine inquiries.

• Provided organizational solutions for computer files, financial and household records, and home offices.

• Researched topics of interest, compiled data and authored streamlined summaries outlining key points for review.

• Managed efficient filing systems by quickly storing and retrieving business records.

• Planned events, including dinner parties, casual gatherings, and large formal affairs, coordinating catering, floral arrangements, and logistics for guests. Budget consisted anywhere from $500 to $10,000

Executive Assistant, BizRadio, Mar 2004 Dec 2007, Houston, Texas

• Interacted with clients to provide information and solve problems.

• Saved 50% of total travel costs by negotiating with hotels and airlines for preferred memberships and rates.

• Drafted and proofread correspondence and reports for professionally issued communications.

• Supported executives with project support, data analysis, and administrative tasks.

• Improved communication between executives and customers by using a project management/social collaboration platform.

• Managed complex calendars and logistics for travel and on-site meetings. Managed very active calendar of appointments by planning, coordinating, and aligning schedules to respect executives' needs.

• Oversaw office services to maintain smooth operations, including preparing budgets, handling HR issues and coordinating housekeeping.

EDUCATION

Associate of Arts, Graphic Design Dec 2004

Art Institute of Houston Houston, TX

High School Diploma Jun 2001

Business Careers High School San Antonio, TX

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