Multi Tasker, Excel in Microsoft Word,Excel, Powerpoint

JOSUPH BESHIR

Lakewood CA 562-***-**** **********@*****.***

BACKGROUND SUMMARY

Motivated, personable business professional with 10 years of experience as a Customer Service Specialist and as a Front Desk Associate with team building initiatives. Diplomatic and tactful with professionals and non-professionals at all levels. Demonstrated history of producing accurate timely reports, meeting stringent guidelines and deadlines. Flexible and versatile; able to maintain a sense of humor under pressure. Experienced with leading teams driving timely oriented projects. Seek to bring knowledge and abilities to new position with growing team AREA OF EXPERTISE

•

• Marketing Strategies

• Sales Negotiation

• Project Management

• Customer Satisfaction

•

• Operation Management

• Inventory Control

• Technical Documentation

• Lead Generation

•

• Coaching and Training

• Business Development

• Sales and Revenue Generation

• Account Management

CORE COMPETENCIES

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

• Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes

• Expert in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Ability to engage in collaborative problem solving across different departments and functions including Accounting, and Operations and ability to manage competing priorities.

• Ability to communicate effectively to clarify complex data and sensitive information.

• Thorough understanding of the importance of accurate, detailed reports and plans, with a strong working knowledge of data management.

• Establishing project goals and resolving issues with on-going projects.

• Strong motivator/team player with effective and excellent planning, organizational, and negotiation strengths as well as the ability to lead, reach consensus, establish goals, and attain results.

• Ability to facilitate teamwork, build rapport, manage conflict, and teach, coach, counsel. Establish high standards for staff achievement and training.

• Committed to professional development, willing and able to complete special projects as required. PROFESSIONAL EXPERIENCE

Front Desk Associate, 07/2018

to Current

LA FITNESS – Garden Grove, CA

• Serve as the main point of contact for all gym members

• Train new and current associates about existing and newly implemented policies and promotions

• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Train newly hired employees on front desk responsibilities and gym protocols

• Provide friendly and courteous service to all existing clientele as well as prospective customers

• Review past due accounts with clients and establish payment plans

• Assist Members with questions they might have regarding the gym and its equipment. Office Administrator Assistant, 07/2015 to 02/2017 CSULB Academic Office – Long Beach, CA

• Performed office administrative tasks such as planning and coordinating meetings, handling office mails, transcribing meeting agendas and minutes, compiling data, creating reports, ordering office supplies and maintaining office library.

• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members

• Performed bookkeeping/light accounting duties including posting account receivables, preparing checks for payables, reconciling bank accounts on QuickBooks

• Recruited and hired highly talented individuals who brought good service and critical thinking to the department, which increased efficiency of entire team.

• Composed, prepared and proof read the correspondence, office memos, and reports for the office

• Maintained discipline and improved working methods and plans and organizing new standards for the benefits of the organization

• Communicated both verbally and in writing with customers, vendors and other third parties Driver, 09/2014 to 08/2015

MANHEIM – Tustin, CA

• Connected with existing and potential customers with the aim of turning every call into a sales opportunity.

• Assumed responsibility for driving good sales and exceeding sales quota through visual merchandising, effective selling techniques and exceptional service delivery.

• Consistently led location in sales revenue sold, customer experience survey scores, and instrumental in improving local public perception as well as enhancing overall team morale.

• Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the clients

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Cashier/Package Handler, 02/2008 to 06/2010

MAILBOX EXPRESS – Anaheim, CA

• Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return

• Demonstrated proficiencies in telephone within a high-volume environment. Addressed concerned/upset/angry guests researched and rapidly solved their complains.

• Explain all details of payment method to the customers.

• Served the public at counters or windows, such as by selling stamps and weighing parcels Bundle, label, and route.

• Ensured that all tasks assigned are accomplished in a certain time period

• Ensured that orders, procedures and policies are carried out in regards to proper stacking and handling of the packages/boxes to keep its contents unharmed and intact

• Kept accurate records on the jobs that are completed and report any cargo discrepancies to the managers or superiors EDUCATION

Bachelor of Arts: Political Science and Government, 05/2019 CALIFORNIA STATE UNIVERSITY LONG BEACH - Long Beach, CA GPA: 3.4

• Honor Roll

• Continuing education in Business Management

ADDITIONAL INFROMATION

• Awards & Honors: Honor Roll 2017 Extracurricular Activities: Long Beach Meals on Wheels, Long Beach Blast mentoring program for the youth

• Volunteer at Boys and Girls club of Long Beach the after school program

Contact this candidate