Sales Executive Customer

Asadullah Khan

**-*-***, **** ***** Masjid,*nd Lane,

Chilkalguda, Secunderabad. 500061

Contact: +91-998*******

Email: ***********@*****.***

*************@*****.***

JOB OBJECTIVE

A position in result oriented organization where acquired skills and knowledge can be utilized for better prospects

Professional Experience:

Associated with Genpact Supporting Synchrony Financial ( Collections ) from 03-Nov-2016 till date.

Key Responsibilities:

●Responsible for contacting delinquent customer and assisting in resolving ther delinquency problems by negotiating payment arrangements.

●Place phones calls to customers to remind them of payments and account balance.

●Analyze customer accounts to determine whether it is considered delinquent and documentation accordingly.

●Highly skilled in collecting on Past Due customer accounts

●Assist customers in finding a way to meet financial obligations without getting further behind.

●Responsible for answering incoming calls also, greeting customers taking payment over the phone.

Certified in ATES : AMAZON TRAINED E-COMMERCE SPECIALIST from Amazon.in (21-8-2016)

Associated with Genpact (GE Healthcare) as Process Developer in Supply Chain Management and Customer Support Operations. (Oct 2010 to Nov 2015)

Key Responsibilities:

●Working directly with the buyers, analyzing ETA for the part to ship customers.

●Sourcing the parts from main DC (Distribution Center) from the regions.

●Running reports to analyze the backorders

●Working with different plant sites, resolving any queries via call, emails and releasing materials for urgent orders

●On-time addition of materials to the system and their price to enable the Order Entry team to place orders for various sites.

●Calling up customer to let them know the status of the orders and reason for backorder.

●Prioritizing hot urgent orders for the customers. Ensured on-time delivery of the orders through Track-and Trace activity

●Workflow Management – Resolving online queries pertaining to existing orders with a turn-around-time of 60 mins

●Handled the process of Inventory Optimization by stock-matching (Look for alternative stock or repack opportunities to fulfill scheduled orders)

●Requisitions creations to main DC (Distribution Centers)

●Internal Requisitions (movement of stock from one warehouse to another).

●Inventory Management – Co-coordinating with Materials Management team to fulfill orders

●Handled critical situations and done quality checks in Operations Team and made sure that Accuracy is at 100%.

●Trained and Mentored New FTE’s in Customer Service Team.

Skills: Cold Calls, Oracle SCM, Order Management (Order Processing, creating PO’s), Sourcing, Order Fulfillment,

Requisitions, CRM and Management.

Achievements:

●Certified in domain (Order to cash / Order fulfillment).

●Basic lean and Advanced Lean Certified

●Received 4 Bronze Awards 1 Silver Award till date in GENPACT

●Received 2 Team Awards for excellent performance of the team.

●1 spot award for continuous effect.

●Interact and interpersonal skills

Worked in “Media Travels Limited” Dec 2007 – Oct 2008

(Media Travels Limited is a member of E-Gurus Solutions, which is one of the reputed companies in UK serving in Holiday Packages)

Sales Executive:

Self-motivated and devoted management professional in Travel and Tourism sector.

To provide customers the best holiday packages for UK customers.

Experienced in working with reservation systems

Expertise in developing tour packages and plan travel.

To know about their requirements and then provide the best deal which includes

Accommodation, Transfers and Flight Bookings.

To book the deal online by credit card and confirm the same to the customer.

To book special charters for HNI (High Net worth Individuals) clients.

To manage all the bookings and calls taken and load all the data in I boss.

Worked in “Travel World” Jan 2006- Apr 2007 (Free Lance)

Travel Consultant:

Responsible for travel arrangements like air tickets, hotel booking, sightseeing and local transportation.

Responsible for providing travel guidance and packages according to the customer’s requirement and budget.

Experience in providing advises to the customers on prices, options and must-see attractions in parts of the world.

Proficient in providing the package according to the budget of the client..

Strong customer service skills and proficient in office duties.

Excellent knowledge in assessing the requirement of customers.

Skills :

Exceptional communication skills

Quick learner

Time Management

Multi-tasking

Strength:

1) Diplomtic and patient wth all types of organization level.

2)Flexible and willing to learn new things.

3)Professional in appearance and strong work ethics.

4)Hardworker, Proactive team player, good verbal and written communication skills.

ACADEMIC & PROFESSIONAL CREDENTIALS:

Bachelor of Arts ((Railway Degree College)

Intermediate IPE (Naidu Junior College)

SSC (St Dominic Savio Model High School)

Computer Proficiency:

MS office, Email & Surfing

References- Available on request Marital status – Married

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